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Customer Service Specialist
Profile of Qualifications
Results-driven professional possessing 20+ years of experience in customer service, collections and administrative support.
Consistently recognized for the ability to develop innovative sales strategies to ensure achievement of goals / objectives.
Dynamic interpersonal communication skills, instrumental to rapidly establishing rapport, forming positive relationships and delivering high quality service.
Regarded for the ability to excel independently and as a team contributor.
Key Areas of Expertise
|
Customer Service Relationship Building |
Administrative Functions Interpersonal Communication |
Sales Revenue Growth Leadership
|
Professional Synopsis
TSI, North Augusta, GA 2016-2017
Collections Specialist
Leveraged strong communication skills to provide top-notch service throughout daily interactions with customers.
Developed and implemented highly effective strategies to increase collections, reduce overdue accounts and develop successful payment plans.
Consistently meet and exceed monthly goals.
Performed various administrative functions, including data entry, payment processing and account management.
Maintained strict adherence to company policies and HIPAA regulations throughout all operations.
Convergen Sprint Collections, Augusta, GA 2014-2016
Customer Care Representative
Demonstrated a strong attention to detail while maintaining accurate account records; thoroughly documents client status and payment information.
Used strong negotiation skills to coordinate payment plans and ensure collection of outstanding funds.
Promptly resolved customer inquiries and issues in a professional manner.
Responsible for administrative tasks including call management, data entry and payment processing.
Covergent ACT, Augusta, GA 2012-2014
Financial Specialist, Centurylink
Provided excellent service to customers while implementing strategies to ensure on-time payments.
Ensured utmost confidentiality throughout all transactions.
Demonstrated strong organizational abilities while setting up new accounts, tracking existing account information and recording payments.
SItel, Augusta, GA 2011-2012
Customer Service Representative | Cigna Medical Customer Specialist
Exemplified top-notch customer service skills while delivering support to Verizon and Cigna customers.
Used communication abilities to resolve inquiries, handle complaints and resolve issues in a timely manner.
Formed positive relationships with customers within a high volume inbound call center environment.
Closely tracked account information; accurately documented payments and activities.
Maintained strict adherence to company and federal policies and regulations.
Beeper Connection, Augusta, GA; Customer Service Representative 2009-2010
General Nutrition Center, Fort Gordon, GA; Manager | Sales Representative 1995-2009
Education & Professional Development
Real Estate License, Aiken Tech, Langley, SC; 2010
High School Diploma, Midland Valley High School
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