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Yyyyyy x. yyyyyy


6941 Shea Drive, Apartment A, Colorado Springs, CO 80902



Profile of Qualifications


Over 16 years of operations management, finance, accounting, project direction, sales, customer service, documentation, reporting and administration experience. Self-driven team player with strengths in communication and developing interpersonal relationships. Possess excellent planning, organization, time management and decision-making skills. Strategically coordinate and collaborate with various professionals to maximize performance in facilitating goals and attaining operational excellence.


Career Track


Job Title, Family Management 2007 - Present

       Tasked with directing provision of household services in TX, NC, AL and CO, including child care, stress management, financial oversight, scheduling, problem resolution and resource allocation


Sales & Customer Service Representative, Sears, Killeen, TX 2007

       Successfully promoted products & services to customers and achieved 65% extended-warranty signup rate, 10% above company average.


Inbound Customer Service Representative, Unicel, Enterprise, AL 2004

       Comprehensively addressed customer questions, concerns & problems and performed collections on delinquent accounts.

       Skillfully promoted & sold products and services.


Airport Utility Employee, TRDI, West Ft. Hood, TX 2003 - 2004

       Proficiently managed maintenance & ground handling of aircraft, generators, staircases, lights, fuel trucks and alert vehicles.

       Key participant in providing security for Air Force One on numerous occasions and won several awards for operational proficiency.


Inbound Customer Service and Collections Representative, Sallie Mae, Killeen, TX 2000 - 2001

       Executed detailed evaluations of customer credit prior to approval and knowledgeably answered all questions regarding loans, payments, terms, policies and accounts.

       Worked with account holders to resolve financial delinquencies and reconciled over 500 past-due accounts.





Pikes Peak Community College, Colorado Springs, CO

Associate of General Studies, 2014


Enterprise Community College, Enterprise, AL

Coursework included Ethics, Interpersonal Communications, College Algebra, Introduction to Computers and English I&II.

Dean's List student, 2005


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