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Multi-Unit Retail Operations ~ P&L Accountability ~ Acquisitions ~ Start-ups
Marketing ~ Vendor Management ~ Staffing ~ Team-Building ~ Legal Compliance
Proficiency in directing, coordinating, and optimizing overall store operations, sales and margin performance, and effectively managing personnel to deliver impeccable customer service.
Adept at fostering and maintaining a respectful workplace climate essential to maximizing staff morale, satisfaction and retention.
Highly skilled at connecting with and managing people from diverse cultures and backgrounds.
Proven success in conflict resolution, negotiating, and delivering long-term solutions.
Proactively evaluate existing processes, systems and procedures to uncover areas of weakness, and swiftly implement solutions and controls that streamline and enhance business operations.
Continuously seek out new approaches to simplify and accelerate administrative and operational processes.
Advanced ability to understand and interpret merchandising strategies and buying trends, vital to advancing sales growth.
Demonstrated strengths in business analysis, project coordination, staff training, report preparation, P&L management, supplier management, and market research.
Duty Free Partners, LLC, Miami, 2011 to Present
Director of Retail Operations (2015 to Present)
Spearhead full-scope retail operations at airports, country borders and cruise ships spanning 25 locations and eight countries.
Seamlessly integrated the two highest-producing stores company-wide encompassing 8,000 square feet.
Research, evaluate, solicit, secure and consolidate new business opportunities to meet or exceed revenue and performance goals.
Align and mobilize bid response team while constantly emphasizing competitiveness and profitability.
General Manager, Sky Free Shop Mexico, Colombia & Bonaire (2014)
Supervised operations within nine points of sale at five Latin American airports, holding full accountability for P&L management, marketing programs, retail transactions, supplier relations and airport operator relationship management.
Resourcefully established Latin America office in Mexico to centralize and consolidate reporting to headquarters, markedly improving overall productivity and data integrity.
General Manager, Sky Free Shop Mexico (2012 to 2014)
Project-managed integration of Sky Free Shop into Duty Free Partners and oversaw P&L management, marketing, advertising, retail operations, supplier relations and cohesive relationship with airport operators.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Championed efforts to propel monthly revenues from $60K to $210K within one year.
Strategically added three more store locations to fuel revenues and bolster market presence.
Operations Assistant (2011 to 2012)
Leveraged unique legal background to guide and assist CEO in acquisition of Sky Free Shop Mexico including complex tasks related to permit arrangements and logistics with headquarters.
3-Day Start-up, Barcelona, 2011
Monitored legal activities associated with business start-up initiative featuring 120 participants, extensively advising and counseling individuals in business creation and protecting intellectual property.
Gimenez-Salinas & Trias de Bes Abogados Asociados, Barcelona, 2010 to 2011
Accurately translated legal documents and performed extensive research in support of assigned cases.
Alma DDB, Miami, 2009
Strategically enhanced global awareness of advertising agency by producing a high-impact and compelling promotional video.
Contributed to editing television advertisement for McDonald s and State Farm for Latin America.
Sunset Productions, Barcelona, 2008
Applied solid leadership talents toward supervising production operations and assisting in translating English, Spanish and Portuguese materials.
Candidate, Executive MBA, Thunderbird School of Global Management, Phoenix
Law Degree, Universidad Internacional de Catalu a, Barcelona, Spain, 2011
Graduate, Executive Challenge Course & Executive Mastery Course, Gap International, 2014
Microsoft Office (Word, Outlook, PowerPoint, Excel), Macropro (POS)
Representative, Retail and Food & Beverage, Tijuana International Airport Operations Committee,
Tijuana, Mexico, 2014
Member, Spanish Bar, Ilustre Colegio de Abogados de Barcelona, Barcelona, Spain, 2013
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HIRING AGENT NAME
I am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to substantial experience in all facets of retail operations management, I bring to you outstanding talents in team-building and leadership, strong capabilities in launching new store openings, and excellent skills in strategic planning, project management and customer service. My remarkable performance in significantly amplifying revenues will certainly provide an immediate and positive impact to your organization. Additionally, I offer sharp communication, planning, budgeting and employee relations skills which are paramount as a (INSERT JOB TITLE/POSITION).
As a people-focused contributor to your organization, I will prove to be a highly motivated professional and influential leader committed to supporting you in achieving your goals through exemplary ingenuity, assertiveness, and a positive energy. I am confident that I am an ideal candidate for this opportunity, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
March 4, 2016
(INTERVIEWER S NAME)
I would like to thank you for providing me the opportunity to interview with you and discuss the (INSERT TARGET POSITION) position currently available with (INSERT NAME OF COMPANY). Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me to be an integral participant in achieving your goals.
As discussed, I am highly accomplished professional eager to launch a successful career as a dedicated member of your leadership team. I believe you will find my dynamic (LIST A FEW SKILLS OR QUALIFICATIONS RELEVANT TO THE POSITION) skills vital to your operations and look forward to contributing to your success.
Should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response.
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