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Yyyyyy x. yyyyyy

- 7879 Elm St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Social Media Media Editing

Qualifications Profile


    Self-assured and results-driven professional with a growing experience in providing sales and customer service in the retail industry, as well as social media marketing and online presence development for a civic organization.

-    Leveraged communication skills in delivering purposive online marketing through social media and website content development for the Phi Sigma Sigma sorority s PR campaigns.

-    Strong passion in fostering a satisfying customer experience around company products and services that drove high volume sales for Event Networks.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optixxxxxxze lixxxxxxted resources to achieve outstanding results.


Key Expertise

    Retail Sales Management

    Customer Service Management

    Tactical & Operations Planning

    Marketing Communications

    Relationship Management (Customers & Suppliers)

    Merchandise Inventory Management

    Time Management

    Social Media Marketing

    Campaigns & Advocacy Management

    Public Relations

    Event Management

    Online Presence Development

    Web page Design & Development

    Web Content Proofreading/Editing

    Records & Document Management


Professional Experience


Social Media Marketing & IT Support

    Provided social media content management in supporting PR campaigns and group advocacies for a sorority as a Chapter Record Keeper actively participating in the PR Comxxxxxxttee, creating a strong online presence in social media such as Facebook, Instagram, and Twitter.

    Leveraged communications skills in English to processes and upload content for a sorority website, proofreading, editing and indexing electronic files and documents to ensure error-free content prior to online publication.

Ÿ Maintained customer database systems, entering accurate purchase information into database when buying and returning rental textbooks at Barnes & Noble.

Sales Management & Adxxxxxxnistration

    Provided direction and leadership in meeting sales targets while creating a satisfying customer experience.

    Achieved sales of over $79,000 for Event Network in 2015; received two promotions; and took ownership of the Village Store fudge department.

    Preformed sales operations support and adxxxxxxnistration that included store opening and closing, balancing store safe and registers at the start/end of business day, and completing necessary sales reports and other documents.

    Interacted with customers, assisting in their purchase decisions, providing recommendations, offering promotional items to increase sales, and signing up new customers up for the Ulta Rewards Program.

Ÿ Maintained high merchandise availability to keep a consistent flow of products available to buyers.

Ÿ Assisted and guided university customers in locating their textbooks, restocking bookshelves, processing point-of-sale transactions, and addressing customer complaints and issues that restored patronage.


    Provided adxxxxxxnistrative support, maintaining records of patients with orthotic and diabetic shoe orders, perforxxxxxxng basic receptionist work (i.e. scheduling patients, confirxxxxxxng patient appointments, notifying patients with past due balances), and checking insurance cover.


Work History


Dearborn Foot Specialists Medical Assistant Inclusive Dates?

Ulta Beauty Beauty Advisor Inclusive Dates?

Event Network, Inc. Sales Lead Mar 2011 End Date?

Barnes & Noble College Sales Representative Sep Dec 2013


Education & Credentials


    B.A. in English, with honors; Dean s List Fall 2015, UNIVERSITY OF XXXXXX Ÿ Dearborn, XXXXXX (2015)


Affiliations & Community Involvement

    Shelter to Home Animal Rescue. Wyandotte, XXXXXX (Nov 2015 Present)

    Phi Sigma Sigma, University of Xxxxxx-Dearborn, Zeta Omega Chapter (Sep 2012 Dec 2015)

    Honors Transfer Innovators, University of Xxxxxx-Dearborn (Sep 2012 May 2013)


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