Personable professional with outstanding writing skills and experience building relationships with stakeholders.

  Sound judgment and excellent listening, verbal communixxxxxxtion and interpersonal skills to work effectively with clients and colleagues, among others.

  Eduxxxxxxted and trained fellow co-workers on best practices of operations in person or over the telephone.

  Stellar time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Word, Excel and PowerPoint, as well as WordPress and Showpad.

Fidelity National Home Warranty 2013-Present 

Associate, Marketing Department (2014-Present)

  Ensure 96 sales representatives across eight different states have the necessary marking materials to share with customers and close deals.

  Demonstrate strong writing skills to draft content for newsletters, flyers and Microsoft PowerPoint presentations, as well as for monthly and quarterly reports.

  Monitor social media activity on Twitter, Facebook and other platforms and proactively address any complaints.

  Help eduxxxxxxte sales representatives on the use of Showpad and WordPress.

  Support management in preparation for the annual sales meeting.

  Maintain track of all invoices.

Associate, Disclosure Source (2013-Present)

  Communixxxxxxte effectively over the telephone with homeowners, escrow officers and listing agents.

  Process orders for products and services, including for contractors to resolve issues as part of home warranties.

  Maintain diplomacy and tact while communixxxxxxting with frustrated or irate customers.

  Train, mentor and coach inbound sales and service personnel on best practices of operations.

  Respond to requests for information regarding the Natural Hazard Disclosure Report.

Previously:

Store Manager, Second Season Uniform 2011

  Oversaw a variety of functions, including banking, inventory, training and customer service.

Preschool Teacher 1999-2010

Associate of Arts (AA), Child Development, Los Medanos College

  Also studied Child Development at Modesto Junior College and Diablo Valley College.

  Completed continuing eduxxxxxxtion classes in Microsoft Word, Excel and PowerPoint since 2013