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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Country of Citizenship: United States

Security Clearance

Position Title: IT Specialist (INFOSEC)

Vacancy Announcement #: HHS-CDC-DH-17-1982388


Core Competencies


Network Security Assurance, Security Vulnerability Identification, Research, Advisement, Security Countermeasures Development, Technical Support, Policy Guidance Development/Delivery, Information Security Policies/Standards/Procedures Evaluation, Safeguards Development, Report Analysis, Security Review, LAN/WAN Administration, Hardware/Software Installation, Troubleshooting/Repair, Upgrades


Professional Experience


September 2009 Present

Department of Homeland Security Customs and Border Protection OIT

Yuma, AZ

Hours Worked per Week: 42

Salary: $85,604 Annually

Series: 2210 Pay Plan: GS Grade: 12

Supervisor: Thomas Maggio Phone xxx-xxx-xxxx May Contact

Field Technology Officer (INFOSEC)

Served as chief Information Security Officer at CBP Wellton Station and continually applied information systems security methodologies/principles while rotating between five Yuma-sector sites. Utilize network/system security policies/procedures while managing servers and workstations including configuring, installing and performing data management. Supported network architecture while implementing layer 3 switching at headquarters; prepared switches for deployment, replaced Cisco switches with Juniper equipment and updated printers with new IP addressing scheme.


Diligently specified security requirements for end-users during migration from Novell NetWare to Windows; developed/managed user accounts in Active Directory. Diagnose/resolve problems, compile/research/analyze information to identify trends in customer support requirements, and develop recommendations. When delivering customer support, ensure rigorous application of information security, assurance policies, IT systems, security principles and good practices. Evaluate alternative problem resolutions to ensure meeting of all security requirements.


Continually ensure communication of security policies/procedures to customers throughout CBP network, and implement new security authentication technologies including public key infrastructure certificates, secure cards, biometrics and security tokens that allow end-users to utilize the CBP Virtual Private Network (VPN).

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Provide technical advisement and planning for multiple IT issues including implementation and integration of system deployments/upgrades/migrations. Participated in design/implementation meetings with customers, organizations, vendors, consultants and contractors during construction of San Luis Cargo POE and new Wellton Station; also provided staff training in preparation for launch of Tier 2 helpdesk in Herndon, VA, and participated in developing customer support policies.


January 2007 September 2009

Qinetiq (Apogen Technologies)

Yuma, AZ

Hours Worked per Week: 42

Salary: $70,000 Annually

Supervisor: Michael P. List Phone: N/A May Contact

LAN/WAN Administrator

As network administrator supported end-users on Novell NetWare 6.5 Sp5 file servers and Windows XP Sp2 workstations. Used NetWare eDirectory and Windows Active Directory to manage network accounts while analyzing/defining/maintaining CBP security. Applied performance management to backups using BackupExec for NetWare Servers v.9, 10, and repaired non-functioning backup hardware. Updated backup system for entire sector to meet security requirements and network architecture changes, including new backup devices.


Troubleshot applications, OSs and equipment to meet functional/technical requirements; included were ACE, PALS U.S. Arrival, U.S. Pedestrian, Enforce, E3 Windows XP, Windows 7 and NetWare 6.5. Maintained/repaired file servers/workstations/laptops to ensure system functionality and achievement of CBP security standards; repaired local/network printers, plotters and scanners. Continually served as a team player in volunteering for after-hour projects and as a First Responder.


July 2006 November 2006

Youngsoft, Inc.

Wixom, MI

Hours Worked per Week: 30

Salary: $35.00/Hour

Supervisor: Sridhar Krishamurthi Phone: 248.675.1200 May Contact

Network Administrator

Contracted to SunTel to perform array of duties on weekends/off-hours in compliance with Comerica Genesis Project; used NetWare Migration utilities at Comerica Bank branches for data migration from NetWare 5.X to NetWare 6.5 file servers; activities included preparation and post-operation activities.


May 2005 December 2005

Birmingham Public Schools

Bloomfield Hills, MI

Hours Worked per Week: 42

Salary: $35.00/Hour

Supervisor: Paul Clark Phone: 248.203.4616 May Contact

Network Engineer

Yyyyyy x. yyyyyy Page 3 of 6


In this contract assignment provided remote/in-person level 3 support, completed assignments on time with little/no guidance and personally assessed available information to form valid analysis in support of exceptional decision-making regarding appropriate steps to take to meet assignment requirements.


Oversaw upgrade from NetWare 6 Sp3 to NetWare 6.5 Sp2 on 60 school district file servers; analyzed existing hardware requirements and performed hardware/software upgrades to extend life-cycles. Implemented Novell s NetStorage and iManager 2.0 in district to provide method for end-users to access data on NetWare servers during migration to Windows network including project management planning, testing and evaluation; skillfully utilized oral communication skills in presenting information and training colleagues.


Obtained responsibility for backup system on NetWare/Windows servers including system maintenance/troubleshooting and coordinated hardware repairs with vendors; upgraded ArcServe from v.9 to v.9.1 and applied most current service packs. Demonstrated knowledge/skill in applying network operations/protocols when configuring/testing/installing Extreme Networks Summit switches, and used Epicenter Client v.5 to monitor status and provide performance management of all LAN/WAN switches.


November 2003 May 2005

Clayton Group Services

Novi, MI

Hours Worked per Week: 45

Salary: $51,000 Annually

Supervisor: Jeff Couillard Phone: 810.923.5096 May Contact

Network Engineer

Within centralized support team environment, delivered levels 2 and 3 support to 20 remote offices with 25 NetWare 6 / eight Windows 2000 file servers; also developed solutions for unique network issues including implementing plan to increase server disk space using Portlock v.3.29 which extended life-cycle of servers; was successful at five sites on Compaq and Dell platforms.


Expertly managed entire LAN/WAN backup system that included hardware/software setup/maintenance/troubleshooting; also upgraded ArcServe software from v.7 to v.9 and applied most current service packs to 20 remote locations. Also maintained ADP software suite v.5.0 on Windows 2000 server including installing upgrades/service packs, analyzed/resolved key performance issues that allowed queries to process results more quickly. Troubleshot/tracked and resolved connectivity issues on VPN, including identifying problem source and coordinating repairs with network specialists and remote sites. Was recognized by peers for rapid learning abilities and capabilities for quickly grasping corporate policies/concepts.

Yyyyyy x. yyyyyy Page 4 of 6


August 2000 November 2002

Minacs (formerly Phoenix Group)

Farmington Hills, MI

Hours Worked per Week: 45

Salary: $52,000 Annually

Supervisor: Christopher Hepp Phone: 248.553.8355 May Contact

Network Administrator

In a centralized LAN/WAN environment, successfully managed network consisting of 20 NetWare 5x and seven Windows NT servers while maintaining highest levels of security policies/procedures. Resolved support tickets, software deployment and daily issues while managing details and exceeding organizational service length agreement. Implemented CentaMeter v.2.92 software inventory/management application that identified non-compliant software within network to protect assets; planned, tested, evaluated and developed recommendations to management while coordinating across-company rollout.


Employed Novell ZENworks snAppShot 2.2 to create/maintain NAL Application objects which automated software delivery/installation while eliminating user intervention. Updated server documentation with disaster recovery plans in response to changes in IT architecture/new security requirements. Continually demonstrated strengths in learning new technologies while managing company imaging system; coordinated system upgrade and provided relevant documentation. Designed BindView reporting schedules that automated the compiling of network security information used to develop recommendations on ensuring compliance with vendor contracts and network security policies.


Served as Internal Auditor and Quality Coordinator on company ISO9000 team steering company toward ISO certification; was recognized for written and oral communication excellence with colleagues at all levels.


January 2000 June 2000

Midwest Business Systems

Southfield, MI

Hours Worked per Week: 45

Salary: $47,000 Annually

Supervisor: Jake Oude-Reimerink Phone: 248.358.0890 May Contact

Network Engineer

Performed on-site consulting, troubleshooting, performance management and system tuning of network workstations/servers/switches/software; interfaced with clients and recommended IT security products/services. Conducted network security audits and discussed surfaced issues with clients; researched/implemented solutions and updated policies/procedures to protect information assets.


Held key role during integration/upgrade projects including integrating IP scheme into existing LAN and adding additional servers. Performed upgrades/installed support packs to maintain client server security and conducted pre-deployment QA reviews, working with department management within stringent timeframes. Served as lead engineer during such activities/projects as anti-virus implementation, upgrades and NDS security planning; developed recommendations and provided relevant documentation/training for customers.

Yyyyyy x. yyyyyy Page 5 of 6


July 1999 January 2000

Mercy Information Services

Ypsilanti, MI

Hours Worked per Week: 40

Salary: $40,000 Annually

Supervisor: Bonnie Hall Phone: 734.712.5721 May Contact

MicroSystems Analyst

Served with Y2K upgrade team in this six-month contract assignment; performed research, analysis, testing and deployment of software applications/upgrades. Developed/maintained user accounts, login scripts and NAL software distribution packages and documented/presented modifications to network administration staff. Rapidly upgraded software applications to assure Y2K compliance and reduce scheduled downtime allowed for upgrades; coordinated, scheduled and worked with all departments/management staff to assure smooth transitions to new software versions.


Employed structured problem resolution while interacting with network specialists/application developers in resolving Y2K emergencies with non-compliant software; completed tasks in calm, well-timed manner. Was well-respected by colleagues for work ethics, cordial manner and the ability to work well under pressure with minimal guidance.


November 1998 July 1999

Dominant Systems

Ann Arbor, MI

Hours Worked per Week: 40

Salary: $12/Hour

Supervisor: Dennis Strasser Phone: 734.971.1210 May Contact

Order Fulfillment Tech

Provided exceptional services to clients; identified needs and diligently reviewed contracts to acquire needed hardware/software. Installed software/hardware, performed fixes/updates/enhancements while performing tasks on Novell and Microsoft networks, including troubleshooting LAN connectivity problems and other hardware issues.


Continually applied in-depth IT knowledge while assembling, troubleshooting, repairing and upgrading servers, laptops, PCs and peripherals. Implemented/documented process that established procedures for maintaining warranty cross-shipments which eliminated need to pay vendor re-stocking fees. Was continually recognized by management/colleagues for interpersonal relationship development skills while going the extra mile and delivering quality work product.


Education/Specialized Training/Awards


Global Knowledge Virtual Classroom, 2017

Certified Ethical Hacker V9

Certified Information Systems Security Professional


Global Knowledge, Laguna Niguel, CA, 2016

Interconnecting Cisco Network Devices V3 Part 1 / Part 2; Certified

Yyyyyy x. yyyyyy Page 6 of 6


Global Knowledge, Carson City, CA, 2016

Automating Administration With Windows Power Shell; Certified



Computer-Based Training Kit, 2003

NetWare Engineer Update to CNE 6; Certified


New Horizons Computer Training Center, Livonia, MI, 2000

Certified NetWare Engineer Update to CNE 5

Stautzenberger College, Toledo, OH, 1998

Novell Network Technologies; Certified

CNA: Certified NetWare Administrator in NetWare 4.11

CNE: Certified NetWare Engineer in NetWare 4.11.

Washtenaw Community College, Ann Arbor, MI, 1997

Major: Computer Systems Technologies

Minor: Communications Skills 

CompTIA A+ Certified PC Technician


Henry Ford Community College, Dearborn, MI, 1984-1985

Major: Automotive Technician Minor: Mathematics   


Performance Based Awards:

U.S. Customs and Border Protection, 2017

U.S. Customs and Border Protection, 2016 (x2)

U.S. Customs and Border Protection, 2015

U.S. Customs and Border Protection, 2014

U.S. Customs and Border Protection, 2012

U.S. Customs and Border Protection, 2011


Superior Performance Award, 2010

U.S. Customs and Border Protection


On the Spot Award, 2010

U.S. Customs and Border Protection


Qinetiq North America

Excellence Award, 2009

Excellence Award, 2008 (x2)


Apogen Technologies

Excellence Award, 2007


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