- 627 Blue Ridge St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Network Infrastructure Manager/ IT System Manager

Qualifications Profile Summary

    Self-assured, efficiency-focused, and results-driven ITC management professional with more than 21 years providing high-performance IT consultancy services, project management, HR management support, and business development in the IT solutions industries.

-    Exceptional supervisory skill in driving large teams (40 -100 members) in managing multiple concurrent IT and network projects with different deadlines and deliverable expectations to monitor.

-    Managed 15 domestic branches for an electric corporation in Japan that included 4 local factories and 3 International factories, supervising a lean staff of 5 employees as Project Manager.

    Proven passion for delivering outstanding service quality and a satisfying experience around IT products and services.

    Highly detailed, analytical and methodical with critical thinking to resolve work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective interpersonal communication skills that foster teamwork across workforce diversity.

Key Expertise

    Strategic Planning & Execution

    Market Research & Analysis

    Customer Service Management

    Relationship Management (Clients, IT Vendors/Service Providers, & Stakeholders)

    IT Project Management

    Business/Systems Needs Analysis

    Fiscal & Budget Management

    Change Management

    Total Quality Management

    Process/Workflow Improvement

    Risk Management

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Bilingual in English & Japanese

Technical

    Hardware: Cisco catalyst/ASA, BIGIP, EMC, HP, DELL, NEC, Fujitsu, Hitachi, & others

    Web Development: IBM WebSphere MQ

    OS: Windows Server (2000 2003, 2008, & 2012), Windows (95, NT, 98/2000, XP, Vista, 7/8.1/10), Linux (Red Hat, Cent OS, etc.) & MAC OS X

    Administration Tools: VMWare, Active Directory, MS SQL Server, MS Exchange, & Hyper-V

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), Project & Visio

    Image/Design: Adobe Creative Suite, Photoshop

Professional Experience

    Contract with small and medium scale businesses in developing their IT infrastructure and systems support.

    Use Google in improving an Ad moderation project.

    Manage service contract with a major Japanese Steel manufacturer for improving their network system.

    Supervised 5 employees in managing merchandising operations for household consumer goods, coordinating sales activities and interacting with customers to build positive professional relationships and loyalties.

    Contacted and negotiated with clients and Japanese exporters to coordinate shipment and deliveries to meet deadlines.

    Provided sales revenues meeting forecasts and targets, and oversaw budget control exceeding sales budgets by 130%.

    Managed project implementations supervising 5-40 team members.

    Led in defining projects, outlining deliverables and timeline expectations, developing user acceptance and linkage test, and implementing composite test and procedure documentation for a middleware upgrade project.

    Directed planning, budgeting, vendor selection and quality assurance efforts.

    Led 30 engineers in developing and coordinating project activities for a major Japanese Banking disaster-recovery-system restructure project.

    Defined clear targets, ensuring effective communication and messaging clarity for team members to understand.

    Managed actionable project backlogs, implemented risk mitigation plans, resolved issues, and processed change requests, approvals, as well as implementation of Middleware as required.

- 627 Blue Ridge St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience

    Directly supervised 5-100 employees in managing around 30 IT projects.

    Provided strategic direction and business planning for the Service Delivery Group in supporting its new call center from start-up to full operational status.

    Served as the PM for a Cisco support center while generating reports for Cisco HQ on a regular basis.

    Managed 6 professional HR employees in developing and executing training programs for hundreds of new hires,

    Conducted training needs analyses and post-training performance reviews for course content improvement.

    Strengthened the business with highly efficient and knowledgeable management and staff through comprehensive continuing education programs, coordinating technical and personal development courses, and organizing training manuals and multimedia aids.

    Managed 15 domestic branches that included 4 local factories and 3 International factories, supervising a lean staff of 5 employees as Project Manager providing direction in planning, budgeting, vendor selection and quality assurance.

    Upgraded and expanded network systems, and migrated Active Directory users from two different AD domains resulting from a company merger, while ensuring compliance with applicable industry standards and regulations.

    Reduced system downtime by 10% while restructuring network systems.

    Supervised 50 engineers in managing a wide area network with 1300 nodes, maintaining and administering all networking devices, configuration, and infrastructure across the enterprise.

    Designed and implemented networks in collaboration with project engineers.

    Interacted with network service providers and appliance vendors to resolve network outages and periods of compromised performance.

    Reported to the CEO with full profit and loss accountability

    Developed the IT business and expanded the company's annual revenues to 6 times over the duration of tenure.

    Supervised 10 employees and provided strategic directions in managing all areas of operations.

Education & Credentials

Major in English, TOKYO FOREIGN LANGUAGE COLLEGE Ÿ Tokyo, Japan

Professional Training & Certifications

    Training Course: Change people, Change business, Change Japan

    Project Management | Training for PMP testing

    Project Management: Project Control at Deloitte, Quality control at Deloitte

    Leadership, Communication for Project Managers

    Hyper-V Implementation by Microsoft | Information Security

    Consulting Business Development | Network Systems