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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Dedicated and accomplished Operations Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.


Key Competencies

Operations Management Product Merchandising Retail Store Management Attention to Detail

Microsoft Office Suite Human Resources Vendor Management Staff Scheduling

Loss Prevention Standards P&L Management Merchandising Process Improvement


Professional Experience

Marshall s, Towson, MD August 2016-Present

Assistant Store Manager

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Supervise a group of cross-functional team members which requires creating staff schedules, providing coaching/mentoring, and managing performance related issues

  Review applications for open positions and conduct interviews in addition to leading new hire orientation and onboarding logistics which has resulted in an individual hiring retention rate of over 95%

  Successfully achieved over $13.5MM in gross sales in both 2016 and 2017 due to designing and implementing innovative operational strategies


AAA Club Alliance, Annapolis, MD May 2016-August 2016

Member Relations Specialist, Receptionist

  Supported customer service logistics within the organization which included greeting incoming customers, assisting customers with account questions, and processing transactions

  Generated daily store productivity reports, handled both opening and closing procedures, updated member files, and prepared daily bank deposits


Kohls, Annapolis, MD September 2015-June 2016


  Oversaw daily administrative operations within a retail store environment which included scheduling staff members based on forecasted workflow and diffusing escalated customer service situations

  Provided new hire orientation and coaching to new team members, identified potential opportunities for improvement within the store, and consistently increased sales within the department

  Tasked with handling all cash related functions which included counting cash registers, auditing the vaults, and opening registers at the beginning of the day

  Awarded Associate of the Month-October 2015 and Top Attendance, 2015


Community Involvement


Volunteer, Committee Chair, Boy Scouts of America, 2012-2015

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