Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx ● abc@xyz.com

DATE

HIRING AGENT S NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging career opportunity in a management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to substantial experience in regional operations management, I bring to you outstanding talents in team-building and leadership, strong capabilities in staff hiring and training, and excellent skills in strategic planning, project coordination, and customer service. My solid performance in enhancing P&L results will certainly provide an immediate and positive impact to your organization. Additionally, I offer sharp analytical, budgeting, planning, and employee relations skills which are paramount as a (INSERT JOB TITLE/POSITION).

As a proactive contributor to your organization, I will prove to be a highly motivated professional and stellar leader committed to supporting you in achieving your goals through ingenuity, resourcefulness, and initiative. I am confident that I am an ideal candidate for this opportunity, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx ● abc@xyz.com

Multi-Unit Management ~ Customer Service Excellence

P&L Management ~ Continuous Improvement ~ Project Coordination

         Seasoned experience in all facets of operations management with proven talents in leading unified teams to attain specific business goals in alignment with fiscal, market, and quality criteria.

         Able to analyze competitive activity and market trends to plan sales strategies, promote products and services, formulate budgets, generate forecasts, and catapult revenues.

         Adept at recruiting, hiring, developing, influencing, and managing people from diverse cultures and backgrounds.

         Excellent experience in business development, P&L management, team-building & leadership, cultivating customer service excellence, staff engagement, and budget administration.

         Highly skilled at defining and regulating business processes to maximize financial growth and profitability.

         Excel at coordinating revenue growth initiatives, and able to interpret sales and financial reports to execute productivity improvements.

         Strong success in implementing strategies to control labor costs, minimize turnover, and maximize profits.

Titlemax Finance, Humble, Texas, 2016 to 2017

General Manager

         Spearheaded full-scope daily operations encompassing sales, customer service, administration, staffing, P&L analysis, goal setting, strategic planning, and employee relations.

         Trained, coached, mentored, and motivated high-performance personnel.

Homesmart Lease-to-Own, Marrero, Louisiana, 2012 to 2016

Customer Accounts Manager

         Championed acquisition and ongoing management of more than 700 customers.

         Contacted customers at end-of-lease to encourage and maximize renewals.

         Trained, mentored, and coached staff, collaboratively established individual goals, and held weekly strategy meetings to gauge progress.

Continued ►

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Allied Cash Advance, Marrero, Louisiana. 2006 to 2012

District Manager (15 stores)

         Governed operations for region comprising 15 stores, with full accountability for hiring qualified personnel, staff training, performance evaluations, regulatory compliance, and third-party relationships.

         Analyzed market trends and formulated strategic and tactical plans for all stores to achieve performance targets.

The Money Tree of Louisiana, Marrero, Louisiana, 1999 to 2006

Senior Branch Manager

         Planned, directed, and supervised Customer Care operations including team development across four locations staffed by 28 professionals.

         Recruited, hired, coached, and developed personnel, enforced corporate policies and procedures, and proficiently oversaw the complete spectrum of branch operations spanning sales, customer service, loss prevention, and collections.

         Orchestrated ongoing process improvements to bolster customer satisfaction and branch efficiency.

         Resourcefully introduced incentives for Customer Care agents to achieve or exceed branch goals.

         Constantly monitored and evaluated staff performance, controlled budget, and methodically steered projects to enhance service, reliability, and overall customer s experience.

Business Management

Southern University, New Orleans, LA

Delgado Community College, New Orleans, LA

Completed extensive and ongoing professional development throughout career,

covering topics such as: Leadership Excellence; Dealing with Difficult People; Situational Leadership; Time Management & Priority Setting; Leading for Results; Labor Relations; Managing & Developing High-Performing Teams; Workplace Violence & Robbery Prevention; Finance; and Customer Service