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Yyyyyy x. yyyyyy








Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include over 8 years of human resource service and management experience. I have applied my skills and knowledge toward streamlining process improvement initiatives, resulting in optimized operational efficiency. To complement this background, I possess dynamic leadership abilities, key to leading highly productive teams.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.




Yyyyyy x. yyyyyy






Yyyyyy x. yyyyyy



Results oriented Professional eager to contribute 8+ years of human resource and benefits experience

to a progressive organization.


Key Areas of Expertise


   Human Resource Services

   SAP Analysis

   Quality Control

   Benefits Management


   Training & Development

   Payroll Processing


   Process Improvement


Professional Synopsis


Koch Business Solutions, Atlanta, GA 2007-Present

Benefits Analyst (2011-2016)

         Fulfill key role maintaining quality assurance throughout human resource operations, including benefits management, payroll processing and personal information entry.

         Leverage SAP expertise to strategically streamline process improvement initiatives regarding benefit data, resulting in closing of 2,000 cases annually.

         Perform business continuity testing for the HR Service Center, making sure that the business still runs smoothly at the disaster recovery site.

         Design and deploy highly effective training programs for internal groups, key to increasing overall productivity.

         Ensure adherence to internal and federal regulations throughout day to day operations.

         Conduct thorough testing for mergers and acquisitions, tax restructures, open enrollment periods and SAP releases, critical to signing off on new projects.

         Cultivate positive relationships among third party health savings account vendors, as well as 30,000+ employee accounts.

         As the subject matter expert, resolve escalated benefits issues from internal and external customers, resulting in closing of 2,000+ cases annually.

         Work closely with the COBRA vendor to resolve COBRA offer escalations. Utilized their employer portal to research and resolve interface file errors.

         Perform commission analysis of the sales staff to determine the correct benefits salaries, which determine their correct premiums for certain pay-based plans.

Employee Support Representative 2007-2011

         Resolved large number of telephone inquiries, providing guidance to employees and HR managers on policy information, troubleshooting problems and following up with employees.

         Processed large number of employee transactions in SAP to include benefits enrollments, qualified status changes, payroll changes, personal information updates and terminations.

         Effectively collaborated with 3rd party vendors and other internal departments, building relationships with local, division, and corporate HR to efficiently resolve issues on behalf of the customer.

         Participated in annual open enrollment event, including training, customer interaction, assisting with benefit election inquires, testing and pre/post enrollment data activities.

         Effectively on boarded new employees, focusing on of acquisitions, benefits administration, new hire enrollments and I-9 processing.



Bachelor Degree in Business Administration-HR Management, Kennesaw State University, Kennesaw, GA


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