- 10 Roosevelt Rd .Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my Master s in Computer Science and more than 28 years providing high-performance software and product development testing, customer service, and QA compliance in the IT and technology solutions industries. I have recently worked with Synchronoss Technologies in Bridgewater, XXXXXX as a Software Tester. Prior to this, I was with Chubb & Son in Xxxxxx as a Senior Tester. For more details, please take a moment to go through my resum .

In all my professional engagements in software and product testing, I have demonstrated not just my technical and managerial competences, but also my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals while forging teamwork synergies with colleagues in attaining shared commitments.

I believe that my education, experience, and personal strengths offer the right mix of qualifications with which I can build and maintain a mutually rewarding career as part of your software test management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

PAMELA ORASCHIN

Attachment: Resum

- 10 Roosevelt Rd .Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Senior Software Tester

Qualifications Profile

    Highly self-motivated and results-driven professional with more than 28 years providing high-performance software and product development testing, customer service, and QA compliance in the IT and technology solutions industries. .

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Technical Service Support Administration

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationship Management (Customers, Stakeholders, Public, & Suppliers)

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Agile /Scrum Methodologies

    PERT/CPM Charting

    Project Progress Documentation

    Project Budget Management

    Post Implementation Support

    Records & Document Management

Technical

    Regression Analysis/Testing

    OS: MS Windows (Recent Versions)

    Development Tools: Java, XML,

    Database: MySQL

    Software Management Apps: Selenium, JIRA, Bugzilla

    Productivity Tools: MS Office, MS Project,

    Internet: Email/Webmail, Online Research, Social Networking & Online Collaborative Apps

Professional Experience

    Provided technical QA testing for software development, creating, analysing, and modifying XML test input and output while duplicating and documenting reported bugs and functional errors for remediation.

    Created SQL statements to verify database content and supported product rollouts across multiple code releases.

    Developed and updated test documentation for new hires.

    Trained and mentored new software testers to ensure compliance with test standards, procedures, product specifications, and company policies that maximize productivity and error-free software releases to current and prospective customers.

    Reviewed technical and functional system requirements to ensure that QA test scripts reflect real-world situations that provide industry-strength stress-testing sessions for newly developed or enhanced software solutions based on user/customer requirements.

    Worked with on-shore and off-shore quality teams to coordinate testing on new features. Consolidated test cases to be more efficient for regression automation.

    Reviewed system requirements and recommended changes that further enhance the integrity and serviceability of new software products prior to market release.

    Researched and provided developmental cost, time, and resource estimates for software development projects while ensuring competitive advantage over similar products in the market.

    Scripted test plans and cases for real-world scenarios and coordinated testing execution between the technical team and business users.

    Developed testing software algorithms and VBA applications to manage test metrics issues with results and recommendations submitted to management for proper action.

    Developed a user interface using VB and Excel to calculate rates and verify policy ratings against manual ratings that the system cannot handle.

- 10 Roosevelt Rd .Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Telcordia Technologies (Bellcore) Ÿ Piscataway, XXXXXX

    Developed tracking tools to monitor and manage compliance with product testing metrics, Generated management reports on test results using an Access database and Excel spreadsheets, saving 8 hours per week of previously labor-intensive manual input for several test reports.

    Submitted project cost and time estimates for Product Test estimates for projects out for 3^rd party execution.

    Collaborated on internal audits with members of the Quality Control group to maintain BVQI/ISO9001 and CMMI certification.

    Analyzed field problems and issues in customer premises for proper remediation by senior management.

    Trained and mentored new and junior testers in the CMMI level 3 certified methods and procedures.

    Ensured compliance to QMO Manual (CMMI/ISO guidelines for software development).

    Held and documented Key Learning Sessions after every test cycle to capture what went right and what went wrong, submitting recommendations to management to correct issues.

    Coordinated Release test schedules, upgrading of environments, testing of multiple releases, and guest tests for clients across the country (onsite and remote).

    Acted as Director when Director was on vacation / unavailable.

    Conducted sweep testing and 911 call testing with Ericsson LTE installations.

    Served as a lead member of the NMA Testing providing subject matter expertise and management over various issues for the Network Monitoring and Analysis (NMA) System Test group.

    Reviewed and provided input into the requirements and design specifications.

    Wrote, executed and automated the Customer Acceptance, Product and Inter-Product Test Plans (STTS) and other test scripts in accordance with CMMI level 3 certified methods and procedures.

    Created Deficiency Reports (DRs) to ensure that software issues revealed in tests were properly addressed and retested prior to market release..

    Automated regression test scripts using MYNAH and QA Partner.

    Developed and tested mainframe programs for the Reference subsystem using PL1, COBOL and Assembler. Developed, executed and automated test plans reflecting real-world scenarios.

    Developed UNIX shell programs for software testing and QA reference purposes.

Education & Credentials

    M.S. in Computer Science, 4.0 GPA, 12 credits completed, BELLEVUE UNIVERSITY

    B.A. in Natural Sciences & Mathematics (Computer Science, Mathematics, Chemistry)

THOMAS EDISON STATE COLLEGE Ÿ Trenton, XXXXXX

    A.S. in Computer Science, RARITAN VALLEY COLLEGE Ÿ Bridgewater, XXXXXX

Professional Training & Certifications

    .NET Certification, Raritan Valley College, Bridgewater, XXXXXX