Yyyyyy x. yyyyyy

xxxxxx Northcrest Drive Apt 1517 Xxxxxx, Xxxxxx xxxxxx

(xxx-xxx-xxxx abc@xyz.com

• Self-starter able to analyze business operations and recommend strategies to improve performance.
• Dynamic and experienced professional specializing in CRM, customer services, call centers experience in banking and real estate. Strong knowledge and proven track record of establishing and managing banking call centers and providing business intelligence for CRM and Alternate Channels.
• Effective leader with distinguished abilities in directing, leading, training and motivating workforce for accomplishing greater operational efficiency.
• Maintain professionalism at all times. Use discretion when handling confidential data.
• Self-motivated and able to work in a multicultural environment. Excellent team player, able to increase productivity.
• Strong decision-making skills, judgment, and outstanding initiative.
• Extremely focused and motivated to achieve in a demanding environment that promotes teamwork but can identify and resolve issues independently.
• Goal-oriented self-starter with highest levels of personal initiative.

S3 Haute Couture Inc. Xxxxxx, Xxxxxx 6/2017 to Present

Project Manager

• Performed market research, consumer demographics and business analytics, prepared a five year business plan.
• Accountable for company setup, registration, legal documents, complete store build out and infrastructure, inventory management.
• Liaison with importers for complete inventory.
• Prepared business analytics for new online webstore marketing and social media campaign management.

Al Wahid Property Deals Karachi, Pakistan 12/2015 to 4/2017

Portfolio Manager

• Developed and managed portfolio and individual asset business plans to include strategic objectives, asset quality, budgeting and financial goals and objectives.
• Provided business intelligence for efficient process flows to the technology team for effective CRM.
• Identified new investment opportunities for clients in Pakistan and Dubai.
• Liaised and coordinated with existing and prospective clients between Karachi and Dubai.
• Maintained a perspective on current and future real estate conditions . Identified and assessed potential investment opportunities.
• Conducted periodic reviews and analyses of each asset in the portfolio.

S3 Encore LLC Dubai, UAE 6/2010 to 6/2015

Project Manager

• Developed and managed portfolio and individual asset business plans to include strategic objectives, asset quality, budgeting and financial goals and objectives.
• Provided business intelligence for efficient process flows to the technology team for effective CRM. Identified new investment opportunities for clients in Pakistan and Dubai.
• Liaised and coordinated with existing and prospective clients between Karachi and Dubai.
• Maintained a perspective on current and future real estate conditions . Identified and assess potential investment opportunities.
• Conducted periodic (monthly/quarterly/biannual/annual) reviews and analyses of each asset in the portfolio.

Emirates Global Islamic Bank Karachi, Pakistan 5/2007 to 3/2010

Resident Vice President Manager-Phone Banking

• Recruited, trained and managed phone bankers and supervisors. Managed front-end operations, worked with product development in developing and launching alternate channels including ATM S Phone Banking, SMS Banking, Debit Cards, E-statements.
• Assisted in developing and launched Emirates Global Islamic Bank s Phone Banking unit.
• Hired, trained, motivated and managed a 24x7 service team. Develop a wow customer service culture. Assisted Product Managers in developing, process re-engineering and development of alternate channels.
• Engineered and designed processes to continuously monitor all alternate channels round the clock for customer convenience.
• Initiated different programs to ensure continuous customer migration from branches to ADC S, I-E Phone Banking, ATM S, SMS Banking,, E-statements. Achieved 57% customer migration numbers within one year.
• Worked on making different complaint types and effective process flows for complaints through Siebel CRM. Developed and implemented these processes across branches and head office. Working in cohesion with service quality to standardize service standards across branches and create awareness and assign targets for service standards across branches.
• Monitored interaction between staff and callers to ensure quality assurance standards.
• Reviewed Phone Banking statistics to measure staff performance and the need for improvement. Measured, analyzed and reported performance metrics.

Meezan Bank Karachi, Pakistan 6/2004 to 4/2007

Call Center Manager

• Served on team which launched Meezan Bank Call Center. Promoted to Manager Call Center to improve performance of call center and find ways for better interaction and coordination between branches and call center.

Customer Services Officer Karachi, Pakistan 1/2002 to 6/2004

Call Center Manager

• Posted in various units of Phone Banking. Such as Phone Banking, walk ins, correspondence.

Master of Business Administration in Marketing, Karachi, Pakistan

Bachelor of Business Administration in Marketing, Karachi, Pakistan

National certificate in computing, Karachi, Pakistan

Mechanical Engineering foundation course, University of United Kingdom

Completed various courses and seminars in customer services banking and Islamic Banking. Also attended a special course on Coaching, motivating and delegating at work.