Yyyyyy x. yyyyyy

Experienced administrative and customer service professional with 10+ years of experience within high-stress environments with a strong background in providing support to executive staff members and leading office logistics. Experienced in leading complex projects, implementing unique organizational strategies, and providing coaching/training to co-workers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Administrative Support Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Regulatory Compliance

Microsoft Office Suite Supply/Inventory Management PBX Switchboard Operation

• Direct day to day administrative functions within a fast-paced environment with a focus on increasing productivity and operational efficiency
• Greet incoming guests and assist with inquiries, coach others on appropriate emergency evacuation procedures, and answer incoming phone calls
• Monitor and respond to incoming customer service emails, reserve conference rooms for both employees and visitors, and manage executive calendars
• Play a lead role in validating catering requests in addition to assisting the Hospitality Coordinator with special events as needed

• Coordinated office administration logistics within the organization which centered on providing administrative support to both internal and external stakeholders
• Maintained a significant knowledge of office printers, photocopiers, scanners, and fax machines and assist users with appropriate operation
• Instrumental in obtaining, verifying, and processing print requests in addition to sorting mail and managing inventory office supplies

• Oversaw daily operations within a food service organization which included monitoring store sales and volume along with implementing innovative operational strategies
• Supervise cross-functional teams which required providing individualized feedback and coaching in addition to handling hiring/termination
• Monitored labor and food costs, developed innovative cost reduction strategies, maintained appropriate inventory levels, and diffused escalated customer service situations
• Utilized superior communication and interpersonal abilities to successfully build rapport with customers and increase retention levels