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Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx email@example.com
Information Technology Telecommunications Infrastructure
Data Center Operations Strategic Planning Staffing & Leadership
Substantial IT background spans infrastructure management, upgrades, telecommunications, software training, IT security, server & network administration, and project management.
Adept at budget administration, strategic planning, customer relations, IT procurement, risk management, and driving process improvements which fuel productivity and decrease expenses.
Skilled at establishing and maintaining disaster recovery strategies and contingency plans to defend information systems.
Well-versed in vendor evaluation and selection, infrastructure planning, and instituting operational strategies to support organizational growth and capitalize on emerging technologies.
Extensive managerial expertise encompasses recruitment, hiring, training, performance management, diversity, and employee relations.
Advance Central Services Inc., 2015 to Present
Infrastructure Manager, Northeast Region
Spearhead full-scope IT infrastructure planning and management for region spanning Pennsylvania, New York, Delaware, and Xxxxxx.
Direct, motivate, mentor, and supervise client service department of 10 employees.
Formulate standard operating procedures, assign goals, and maintain efficient and cost-effective production environment (i.e. laptops, desktops, wireless devices, phone system, etc.)
Plan, design, and coordinate installation of high-availability PBXs to maximize licensing and 4-digit dialing between all locations on IP telephony platform.
Researched and decisively selected vendor for enterprise-wide ticketing solution and led seamless deployment across all locations nationwide.
Established new infrastructure environment in precise alignment with enterprise policies, guidelines, financial parameters, and quality standards.
Upgraded workstations to Windows 10, deployed new wireless access points throughout Xxxxxx, and steered successful upgrade of all Macs to El Capitan.
Prepared technical training program for staff across multiple locations and coordinated rollout of Office 365 including Skype for Business.
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Star-Ledger Newark and Trenton Times, Xxxxxx, 2003 to 2015
Telecommunications and Desktop Systems Manager
Helmed complete spectrum of IT operations including staffing, strategic planning, organizational goal setting, continuous improvement, quality management, and competitive positioning.
Recruited, interviewed, hired, oriented, trained, and motivated high-performing personnel.
Conducted regular performance evaluations and provided ongoing constructive feedback to elevate staff morale, productivity, retention, and accountability.
Orchestrated technology projects by determining needs, allocating resources, devising schedules, establishing budgets, and delivering influential leadership to team members.
Methodically conducted, analyzed, and documented regular technology system audits to ensure optimal performance and cost efficiency.
Governed disaster planning & recovery, back-up procedures, information security, and internal controls to safeguard critical business information and technological systems.
Demonstrated sound financial acumen in performing needs forecasting, budgeting, expense tracking, and variance analysis to optimize P&L performance.
Genamax Inc., New Brunswick, Xxxxxx, 2002 to 2003
Voice Operations Manager
International Technology Services, New York, NY, 2001 to 2002
Senior Project Manager
Cypress Communications, New York, NY, 2000 to 2001
Customer Service Manager
Docutech Cabling Comm., Jersey City, XXXXXX, 1998 to 2000
Bachelor of Science, Network and Communications Management (in progress)
Nortel/Avaya PBXs, BES, Windows 7, 10, XP, Server 2000, 2003, 2008, 2012, Microsoft Office Suite, Cisco networking, antivirus software, firewalls, Skype for Business, Mac O/S, OS X El Capitan, IP telephony
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