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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile


Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in improving efficient business operations and providing excellent customer service. Equipped with high-level communication and presentation skills with a commitment to superior client service and satisfaction. Offer solid supervisory abilities with experience in leading large-scale projects, managing cross-functional teams, and implementing innovative processes.


Key Competencies


         Customer Service/Support

         Financial Operations


         Strategy Alignment  

         Consultative Selling



         Team Leadership/Motivation

         Relationship Building   

         Floral Arranging    

         Oral/Written Communication  

         Project Management  



         Staff Development

         Processing Transactions

         Strategy Implementation

         File Management  


Professional Experience

Mercer s Florist, Newport News, VA                                                                            October 2014-May 2015

Floral Designer

  Direct daily administrative operations within a fast-paced environment with a concentration on increasing productivity and customer satisfaction

  Successfully maintained a FTD Certification in Fresh Floral Design in addition to completing bridal consultations and filling customer orders

  Handled the cleaning and replenishment of display coolers, processed customer transactions, and facilitated both opening and closing procedures


Michael s Arts and Crafts, Springfield, VA                                                 February 2011-October 2014

Floral Designer (2011-2014)

  Coordinated the creation and daily maintenance of up to 5,000 handcrafted floral arrangements in addition to creating customized arrangements based on customer requests

  Assisted customers with inquiries regarding floral arrangements, provided coaching/guidance to clients needing assistance with floral projects, and consistently increased sales

  Awarded Designer of the Year in the district for 3 years in a row along with being recognized as the Top Product Designer for 11 quarters


Price Change Coordinator/Assistant Office Specialist (2011)

  Utilized superior analytical abilities to manage operational functions within a retail environment which includes updating product labels and monitoring clearance merchandise

  Played a lead role in filing office records in accordance with corporate best practices, balanced cash drawers, and assisted with special projects

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Professional Experience Continued:

Burke & Herbert Bank & Trust Company, Alexandria, VA                February 2007-December 2010

RDC/Lock Box Team Leader (2010)

  Directed logistics within the remote deposit capture and lock box departments which required maintaining detailed records and implementing innovative strategies

  Supervised a team of staff members which included providing training and coaching along with handling complex employee relations issues

  Instrumental in the bank s transition from a manual lock box system to a web-based system which increased efficiency levels and improved productivity


RDC Administrator (2006-2010)

  Managed administrative functions within the organization which included assisting clients enrolled in the Commercial RDC Program in addition to completing detailed research

  Processed monthly billing based on client agreements, maintained confidential client files, and led the successful launch of the Commercial RDC Program     


Foreign Collections Specialist (2007-2010)  

  Coordinated both financial and operational tasks such as reviewing/sending negotiable instruments which were drawn on financial institutions in other countries

  Worked closely with a third-party Broker on the submittal of foreign currency for deposit, oversaw payments of oil and gas leases, and collected both incoming and outgoing NSF requests


Additional Professional Experience


  Certified Framer, Michael s Arts and Crafts

  Bank by Mail Teller, Burke & Herbert Bank & Trust

  Bank Teller, Burke & Herbert Bank & Trust

  Front-End Supervisor/Key Carrier, Michael s Arts and Crafts

  Cake Decorator, Baskin Robbins (An American Experience)













Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations and customer support roles with experience in managing financial operations, leading cross-functional teams, and assisting clients with account related inquires.  In addition, I have strong experience in interacting positively with others, analyzing and solving complex operational issues, and leading large-scale projects.  


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive background in overseeing initiatives such as program development and implementation.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy



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