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Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in improving efficient business operations and providing excellent customer service. Equipped with high-level communication and presentation skills with a commitment to superior client service and satisfaction. Offer solid supervisory abilities with experience in leading large-scale projects, managing cross-functional teams, and implementing innovative processes.
Direct daily administrative operations within a fast-paced environment with a concentration on increasing productivity and customer satisfaction
Successfully maintained a FTD Certification in Fresh Floral Design in addition to completing bridal consultations and filling customer orders
Handled the cleaning and replenishment of display coolers, processed customer transactions, and facilitated both opening and closing procedures
Coordinated the creation and daily maintenance of up to 5,000 handcrafted floral arrangements in addition to creating customized arrangements based on customer requests
Assisted customers with inquiries regarding floral arrangements, provided coaching/guidance to clients needing assistance with floral projects, and consistently increased sales
Awarded Designer of the Year in the district for 3 years in a row along with being recognized as the Top Product Designer for 11 quarters
Utilized superior analytical abilities to manage operational functions within a retail environment which includes updating product labels and monitoring clearance merchandise
Played a lead role in filing office records in accordance with corporate best practices, balanced cash drawers, and assisted with special projects
Burke & Herbert Bank & Trust Company, Alexandria, VA February 2007-December 2010
Directed logistics within the remote deposit capture and lock box departments which required maintaining detailed records and implementing innovative strategies
Supervised a team of staff members which included providing training and coaching along with handling complex employee relations issues
Instrumental in the bank s transition from a manual lock box system to a web-based system which increased efficiency levels and improved productivity
Managed administrative functions within the organization which included assisting clients enrolled in the Commercial RDC Program in addition to completing detailed research
Processed monthly billing based on client agreements, maintained confidential client files, and led the successful launch of the Commercial RDC Program
Coordinated both financial and operational tasks such as reviewing/sending negotiable instruments which were drawn on financial institutions in other countries
Worked closely with a third-party Broker on the submittal of foreign currency for deposit, oversaw payments of oil and gas leases, and collected both incoming and outgoing NSF requests
Certified Framer, Michael s Arts and Crafts
Bank by Mail Teller, Burke & Herbert Bank & Trust
Bank Teller, Burke & Herbert Bank & Trust
Front-End Supervisor/Key Carrier, Michael s Arts and Crafts
Cake Decorator, Baskin Robbins (An American Experience)
Hiring Agent Name
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations and customer support roles with experience in managing financial operations, leading cross-functional teams, and assisting clients with account related inquires. In addition, I have strong experience in interacting positively with others, analyzing and solving complex operational issues, and leading large-scale projects.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive background in overseeing initiatives such as program development and implementation.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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