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Yyyyyy x. yyyyyy
xxx-xxx-xxxx
│ 0000 xxxxxx xxxx , xxxx ,
xxxxx 00000 │ abc@xyz.com
IT Specialist
Offering over 15 years of broad-scope IT experience, with solid qualifications to deliver dynamic results as IT Director/Manager, Account Manager and Project Manager
Expertise in defining needs, providing customized solutions and steering technology projects to maximize productivity, efficiency, cost-effectiveness, and bottom-line business performance
Exceptional communication, consultation and relationship management skills vital to productively interfacing with clients, cross-functional teams and key project/business stakeholders
Excel in strategically prioritizing, planning, coordinating, and managing projects for on-time, on-budget delivery
Talent for rapidly adapting to and thriving in new situations, as illustrated by diverse background in wide range of client markets and industries
Professional Experience
vCIO/Client Management, South Shore Computer Services 2011-Present
Collaborate in driving full-scope operations spanning sales, accounts, engineering, and marketing; key point of contact for client issues and escalations
Expertly consult with clients to determine and deliver optimal software, infrastructure and security solutions customized to operational needs and budgets; includes advising on strategies for managing requirements in compliance with HIPAA and PCI standards
Steered client conversions from traditional client/server-based architecture to cloud infrastructure
Led client email migrations from in-house Exchange/Gmail/IMAP/POP to hosted Exchange servers
Sr. Account Manager, Sinu 2008-2011
Successfully managed client accounts and major projects; ranged from physical move of 200-user company, onboarding and infrastructure upgrade of older NT-based equipment for 130-user medical facility to annual management support for large film festival with 12 servers and locations throughout lower Manhattan
Effectively liaised between client and engineering, in-house Level 2 helpdesk and outsourced helpdesk teams
Conducted thorough sales engineering audits
Owner, Park Slope Tech 1999-2008
Capitalizing on technical expertise along with sharp business acumen, successfully operated sole proprietorship targeting small to medium-sized companies; included full-scope IT support, administration and client relations
Military Service
Cargo Loadmaster, United States Air Force; 1997-1999
Education
AAS Program, Aircrew Operations and Management, USAF; 1997-1999
Community Involvement
Founder/President, We-Beelieve; not-for-profit committed to bringing bees and bee education into underprivileged communities
Active Member, Northeast NJ Beekeepers Association; conduct bee talks and demonstrations
Collaborator, Town Environmental Commission; developed concept for recycling program and mascot
Active Member, NJ Woodturners Association
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