• Top Performer who makes sound decisions to reflect positively on multi-site rental housing operations in alignment with a company s vision, value, and goals to attain a competitive advantage and generate robust employer growth.
• Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes, including driving success as an operational systems trainer applying professionalism and energetic sales leadership.
• Ambitious Self-Starter who provides solutions to boost productivity and stimulate sales with an excellent track record.
• Excellent Communixxxxxxtor who develops synergistic relationships with executives, senior-level decision-makers, cross-functional professionals, and clients / tenants; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity to build strong teams to expand revenue and attain overall objectives.

Community Manager

• Xxxxxxpitalize on the opportunity to lead forward-thinking community-wide operations for this 186-unit luxury rental community, including driving aggressive marketing and leasing, delinquency control, rent receivables, accounts payable, budget preparation, and expense control, as well as cost-effectively negotiating and managing key contracts.
• Continually deliver excellence in customer service while training, mentoring, and managing top-performing employees.

  Reduced comprehensive number of expirations in heavy months.

  Upheld a lower turnover rate and more consistent average occupancy.

  Inspired and supported growth of associates via training / development support.

  Brought average delinquency from 9.7% at time of purchase to current 1.5% average.

  Improved resident profile through enforcement of community rules and selective renewals.

  Upheld occupancy of 95% or greater monthly while meeting or exceeding budgeted CNOI monthly for 34 months.

General Manager ￨ Property Manager

• Strategixxxxxxlly steered property operations for a 92-unit luxury rental community, including excelling in formulating new records management systems to improve targeted accuracy and legal standing with currently held contracts in place.
• Developed a solid sense of community where a previously level of service dissatisfaction was prevalent for the brand.

  Increased rental income 15% YOY and reduced vaxxxxxxncy loss 11% YOY.

  Honored as 2005 s ARM of the Year by San Francisco Chapter of IREM.

  Greatly increased customer satisfaction rates and community engagement.

  Upheld strong occupancy rates of 96% or greater monthly with delinquency of less than 1%.

  Developed a system of lease expiration management with average renewal rate of 72% (versus 45%).

Business & Marketing Manager

• Utilized broad scope of industry knowledge toward managing lucrative housing rentals for single owner at various sites, including booking and setting up jazz performances by Jennifer Lee and graphic arts sales under a Buggzart label.
• Spearheaded transition of business and marketing management to the company s owner within a specified timeframe.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Business & Marketing Manager

  Built and sustained productive operations by training business owner in use of systems.

  Expertly diagnosed issues with systems from accounts payable / receivable to booking practices.

  Enhanced business efficiency by setting up and managing large accounts payable / receivable systems.

Area Training Manager

• Led targeted decision-making in the results-focused training of top-performing housing employees, including serving as a go-to eduxxxxxxtion manager for 125+ properties, as well as co-writing and issuing training manuals per key objectives.

  Achieved Myers Briggs Type Indixxxxxxtor (MBTI) training certifixxxxxxtion.

  Completed certifixxxxxxtion training in Crucial Conversations implementation.

  Continually provided team building and training exercises for regional leadership and sites.

Operational System Trainer (2005 2009)

• Drove business growth as the post-MRI primary training manager for 75 properties based in Xxxxxx and Colorado, including coordinating efforts as roll out team member administering training and curriculum development in markets ranging from Atlanta, GA to San Francisco, XXXXXX with optimal key oversight of the MRI management system s initiatives.
• Led multi-region change implementation, new hire, and promotion training for site-level computer operations users.

  Proactively diagnosed site performance issues and recommended profitable solutions.

  Delivered resourceful webinar training and email and voice contact support for multi-state properties.

  Reloxxxxxxted assigned regions from failing audit scores below 74% to 2^nd place in the nation with 86%+ average.

General Manager Multiple Sites (1997 2005)

• Played a vital role in leading all staff recruitment, hiring, and training / development of a top-notch leasing sales team.
• Expertly handled preparation, analysis, and reforexxxxxxsting of budgets, along with managing sales, occupancy, and income goals that encompassed monitoring loxxxxxxl rental market for trend changes and adjusting key rental rates and strategies.
• Served as a field trainer for the company offering support for new regional employees in areas of sales training, customer service, fair housing, and the internal resident record management system polices, procedures, and protocols.

  Received Manager of the Year Award for 2^nd consecutive year in 2002.

  Honored with Equity Residential Western Region Leadership Award in 2000.

  Received Above & Beyond Award in 2004 for service and performance excellence.

  Developed customer retention programs to ensure high-level customer satisfaction rates.

Bachelor of Science in Business Management (3.87 GPA) University of Phoenix

Real Estate License State of Xxxxxx (Projected March 2017)

Accredited Residential Management (ARM) Designee Institute of Real Estate Management (IREM ￨ Since 1994)

Fair Housing Certified Trainer ￨ MBTI Certified Trainer ￨ Crucial Conversations Certified Trainer ￨ Action Selling Certified

Microsoft Office (Word, Excel, PowerPoint) ￨ Yardi Voyager ￨ OneSite ￨ AMSI ￨ MRI by Intuit ￨ YieldStar ￨ LRO Pricing Systems

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new xxxxxxreer opportunity within a challenging [ Insert Job Title ] role, and I believe that I xxxxxxn make a positive contribution to your bottom-line performance.

To acquaint you with my background, I xxxxxxn offer experience in On-Site Residential Real Estate Management, Rental Housing Operations, Property Management, New Business Development, Sales, Marketing, Strategic Analysis, and Trends Tracking. I am also highly skilled in Team Building, Training / Development, Process Optimization, Budget / Expense Control, Contract Negotiations, and Customer Service, among other areas.

Currently, as a Community Manager for MG Properties, I expertly lead community-wide operations for this 186-unit luxury rental community, including driving aggressive marketing and leasing, delinquency control, rent receivables, accounts payable, budget preparation, and expense control. Within this role, I cost-effectively negotiate and manage lucrative contracts to boost the bottom line. I also continually deliver excellence in customer service while training, mentoring, and managing top-performing employees.

A sampling of my achievements include:

  Reducing comprehensive number of expirations in heavy months.

  Upholding a lower turnover rate and more consistent average occupancy.

  Inspiring and supporting growth of site associates via training / development support.

  Bringing an average delinquency from 9.7% at time of purchase to current 1.5% average.

  Improving resident profile through enforcement of community rules and selective renewals.

  Upholding occupancy of 95% or greater monthly while meeting or exceeding CNOI monthly for 34 months.

To complement this experience, please note that I earned a Bachelor of Science in Business Management from the University of Phoenix and an Associate of Applied Science in Computer Business Management from Heald College. I am projected to achieve my Xxxxxx Real Estate License in March 2017; am recognized as an Accredited Residential Manager; am Action Selling Certified; and am a Fair Housing, an MBTI, and a Crucial Conversations Certified Trainer.

As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifixxxxxxtions uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.

As previously discussed, I am a results-focused professional who offers experience in On-Site Residential Real Estate Management, Rental Housing Operations, Property Management, New Business Development, Sales, Marketing, Strategic Analysis, and Trends Tracking, as well as talents in Team Building, Training / Development, Process Optimization, Budget / Expense Control, Contract Negotiations, and Customer Service. Please rexxxxxxll that I earned a Bachelor of Science in Business Management from the University of Phoenix and an Associate of Applied Science in Computer Business Management from Heald College. I am projected to achieve my Xxxxxx Real Estate License in March 2017; am recognized as an Accredited Residential Manager; am Action Selling Certified; and am a Fair Housing, an MBTI, and a Crucial Conversations Certified Trainer.

Throughout my xxxxxxreer, I have excelled in progressive property, area / operational systems training, and community management roles for high-profile MG Properties, J. Cyril Johnson Investments, Mercy Housing Management, and Equity Residential Properties employers, among others. During this time, I successfully led multimillion-dollar property operations and trained, mentored, and managed top-performing teams. I also proactively developed targeted strategies; led cost-decreasing initiatives to boost the bottom line; directed key occupancy rate improvements, delinquency reductions, and community engagement efforts; and continually delivered world-class customer service within highly competitive markets. [ Suggestion! Address Here Any Relevant Skills / Qualifixxxxxxtions / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I xxxxxxn attain success in a rewarding [ Insert Job Title ] role within your company.

Should you have any additional questions, please feel free to contact me at your earliest convenience. I would like to extend my thanks once again for the enlightening interview, and look forward to a positive response from you.

Sincerely,

Yyyyyy x. yyyyyy