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Operations ~ Financial Administration ~ Strategic Planning ~ Quality Assurance ~ Patient Satisfaction
Efficiency ~ Safety ~ Performance Measurement ~ Clinical Excellence ~ Women and Children s Services
Offer 23 years of senior-level healthcare experience with specialization in obstetrical and neonatal care.
- Adept in all facets of practice operations management including financial administration, patient relations, business development, regulatory compliance, quality assurance, strategic planning, and policy development.
- Outstanding talents in project management, negotiations, budgeting, personnel leadership, and hiring top talent.
Well-versed in evidence-based practice, Magnet status, Arizona Perinatal Trust (certification, perinatal education, and perinatal data), change management, and HR functional areas such as FMLA, hiring, and performance management.
Able to precisely assess and determine organizational needs, and define goals for rapid attainment.
Proven strengths in fostering productive relationships with stakeholders to accomplish organizational goals.
- Excel at devising and implementing administrative, clinical, and operational procedures to standardize and accelerate workflow, enhance patient care, heighten staff productivity, and significantly lower expenses.
- Leverage exemplary team-building expertise to strengthen organizational culture and unity, paramount to achieving mission, vision, and values within quality-driven healthcare facilities.
Sheridan Children s Services of Arizona, Phoenix, AZ, 2015 to Present
Regional Practice Director, Women s and Children s Services
As business partner to clinical leader of assigned area, hire, train, supervise and evaluate practice managers.
Play an active role in facilitating adoption of EMR technology and tools to optimize daily productivity.
Participate in business development initiatives including formulating strategic plans for Women s and Children s Services.
Meet with medical directors/clinical leadership regularly to review region metrics and financials, and actively participate in developing practical and cost-effective corporate budgets.
Establish processes to seamlessly acclimate new providers and groups to Sheridan s Children s Services.
Join forces with recruitment staff to identify and acquire top talent.
Coordinate contract negotiations or renegotiation in conjunction with legal team, clinical personnel, and operational leadership.
Desert Neonatology Associates (acquired by Sheridan Healthcare of Arizona), Phoenix, AZ, 2014 to 2015
Senior Practice Manager
Transitioned upon acquisition by Sheridan from initial role as Director of Practice Operations.
Advised providers in facility contractual details related to quality, financial performance, and patient satisfaction.
Liaised with facility leadership to closely review quality data and financial analytics, establish feasible goals, and create high-impact action plans when applicable.
Assisted HR in communicating with providers and staff for issues and activities such as benefits enrollment, FMLA, and work-related injuries.
Supported recruitment efforts and ensured optimal provider performance by facilitating effective on-boarding process.
Cultivated transparent communication among patients, physicians, hospital personnel, and internal customers to achieve peak levels of client satisfaction.
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Banner Thunderbird Medical Center, Glendale, AZ, 2005 to 2014
Director of Women and Infant Services (WIS)
Held accountability for setting and achieving goals for patient care, cost control, staffing, and quality.
Authored and monitored adherence to policies encompassing: Medical Screen Exam for OB Nursing, OB Triage, Care of OB patient outside of OB, High-Risk Maternal Transport, Pregnancy Termination, Fetal Disposition, Perinatal Grief, and Postpartum Depression Screening.
In 2012, achieved 90th percentile for Rate, Communication with Physicians & RNs, Pain Management, Communication of Medications and Discharge Information, and reached 75th percentile for Staff Responsiveness.
Launched strategies to ensure top quality and safety in WIS patient care such as Caesarean Section efficiency plan, Labor Induction scheduling plan, and Less than 39 Weeks elective delivery initiative that exceeded target of 1%.
Established and evolved Maternal Fetal Medicine Center to be adopted as Banner template, and fueled volume in Maternal Fetal Medicine by 27%.
Influenced expansion of service line by 24 beds for Postpartum Unit and 15 beds for Antepartum Unit.
Devised service line budget and performed ongoing monitoring of fiscal performance data to control expenses.
Spearheaded efforts for cost center rollup to surpass target by 11% for salaries, 24% for gross revenue, and 10% for non-controllable.
Applied extensive leadership talents toward delegating employee assignments, evaluating job performance, contributing to interviewing and hiring of job candidates, and authorizing disciplinary measures, FMLAs, or terminations.
Championed preparations for Arizona Perinatal Trust (APT) site visit including expanding scope of service to feature Level III obstetrical care.
Coordinated and monitored activities within Childbirth Education department.
Improved 2011 delivery volume by 16.9% and by 6.2% in 2012.
Administered physician and vendor contracts for Maternal Fetal Medicine Director, Obstetrical Ultrasound, OB Hospitalist, and Newborn Screening.
Functioned as hospital representative at Anesthesia, OB/GYN, Perinatal, Allied Health, Bioethics and Pediatric Medical Committee Section meetings.
Served as Chair of Banner Health System Women and Infant Services Discipline Committee.
John C. Lincoln North Mountain Medical Center, Phoenix, AZ, 1998 to 2005
Director of Women and Infant Services (2002 to 2005)
Steadily advanced through a series of promotions to oversee full-scope WIS operations including budget analysis and administration, personnel management (e.g. interviewing, hiring, salaries, performance, FMLA), continuous quality improvement, APT preparations, childbirth education, and new program development
As member of Magnet Steering committee, exhibited focus on delivering excellence in nursing and patient care in order to attain Magnet certification for medical center.
Pursued and acquired grant from Arizona Department of Health Services for sophisticated equipment to screen infants hearing and proactively instituted infant security system.
Devised team leader class and led professional development for OB scrub technicians and patient care technicians to elevate personnel productivity and team cohesiveness.
Demonstrated crucial sensitivity and a calm demeanor as Critical Incident Stress Debriefing counselor.
Charge Nurse, Birthing Center (2000 to 2002)
Prepared employee schedules and orchestrated patient, nurse and room assignments to optimize patient flow and quality of care.
Proactively revised unit-based policies, procedures, and protocols as needed to ensure precise alignment with regulatory and corporate criteria.
Co-wrote curriculum for circulating RNs and performing competency validation L&D RNs.
Collaboratively managed critical preparations for successful APT site visit.
Project-managed Obstetrics initiatives such as bereavement program, self-scheduling, operations committee, and continuous quality improvement.
Drew upon excellent clinical background and group facilitation skills to teach Basic Cardiopulmonary Life Support classes.
Served as member of Arizona Perinatal Education Coalition.
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Registered Nurse / Team Lead, Birthing Center (1998 to 2002)
Decisively determined room assignments for patients, delegated assignments to nursing staff, and delivered hands-on patient care in L&D as well as postpartum.
Scheduled inductions and Caesarean sections, and functioned as bereavement counselor when applicable.
Registered Nurse, St. Joseph s Hospital and Medical Center, Phoenix, AZ, 1991 to 2002
Registered Nurse, Perinatal Consultants of Arizona, Phoenix, AZ, 1995 to 2000
Master of Science, emphasis in Nursing Leadership, Honors, Grand Canyon University
Bachelor of Science in Nursing, Arizona State University
Registered Nurse, state of Arizona
RNC Inpatient Obstetrics
Advanced Fetal Monitoring
Basic Life Support (BLS) Certification
Neonatal Resuscitation Program (NRP) Certification
Association of Women s Health, Obstetric and Neonatal Nursing (AWHONN)
American Organization of Nurse Executives
Arizona Department of Health Services Maternal Morbidity and Mortality Review Committee
Arizona Department of Health Services Newborn Partners Committee
Arizona Department of Health Services Subcommittees for Safe Sleep and Severe Combined Immune Deficiency
Arizona Perinatal Regional System, Inc. /Arizona Perinatal Trust - Executive Board Member & Vice President
Arizona Perinatal Trust Site - Visit Chairperson and Surveyor
AWHONN Local Chapter Meeting 2012: Pregnancy Following Bariatric Surgery
2012 AWHONN National Convention served as moderator for multiple speakers
Arizona Perinatal Trust Annual Conference 2012: Top Perinatal Indicators
2011 Arizona Perinatal Trust Annual High-Risk Conference: Pregnancy Following Bariatric Surgery
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HIRING AGENT S NAME
I am currently seeking a senior-level management opportunity in healthcare administration and am submitting my resume for your review. In advance, thank you for your time and consideration.
In addition to solid clinical expertise gained from a prior career in nursing, I bring to you an extensive background in operations management, considerable experience in driving continuous quality improvement, and well-developed skills in leveraging state-of-the-art technology and tools to increase efficiency, slash expenses, and drive revenue growth. My constant attention to facilitating rigorous adherence to quality and regulatory criteria will surely prove to be an immediate asset to your healthcare facility. To complement these qualifications, I offer demonstrated strengths in staff development, patient safety, budget administration, and provider relations.
As a proactive contributor to your hospital, you will find me to be a stellar leader committed to supporting you in achieving or exceeding your objectives through an impressive blend of dedication, experience, and managerial talents. I am confident that I could be a valuable asset to (INSERT NAME OF HOSPITAL), and will call you later in the week to see if we can schedule a time to meet.
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