• Dynamic Leader who offers a background in Operations Management, Training / Development, Strategic Analysis / Planning, Multi-Project Management, and Process Improvement; contributes talent in Team Building, New Business Development, Profit-Generating Initiatives, Customer Service, and Back Office and POS Systems (e.g. Sapphire, Series2K, Topaz, Ruby); and exhibits an ability to see the big picture within evolving markets.
• Top Performer who boasts above-average xxxxxxreer results; xxxxxxn make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to achieve a signifixxxxxxnt competitive advantage; and effortlessly translates highly complex data (e.g. business / technixxxxxxl) for diverse audiences.
• Excellent Communixxxxxxtor who builds and sustains synergistic relationships with individuals of various cultural and ethnic backgrounds, and xxxxxxn seamlessly liaise among executives, senior-level management, business / technixxxxxxl teams, stakeholders, peers, and customers while leading key staff by example and with integrity.

  Xxxxxxpitalize on the opportunity to lead forward-thinking on-site training in collaboration with strategic new business development and growth-oriented objectives, including training franchisees, management, and customer service representatives across 800+ sites on wide-ranging technologies (e.g. Sapphire, Series2K).

  Drive performance-focused training on systems, handheld configurations, keyboards, and touchscreens.

  Led new Sapphire back office and Point-of-Sales systems implementation.

  Spearheaded training on Sapphire Management Suites and Series2K applixxxxxxtions.

  Proactively troubleshot system-wide issues while handling Topaz customer service representative training.

  Strategixxxxxxlly steered multi-loxxxxxxtion operations, including recruiting, training, mentoring, and managing a top-performing team of training management, assistant store management, and employees during acquisition.

  Continually ensured staff held a complete understanding of Tesoro's Culture and Code of Conduct for daily operations, including training new managers to effectively run stores and ensure high-volume success.

  Successfully maintained shrink results below corporate standards.

  Recognized as one of the district s top-selling stations and C-stores.

  Increased merchandise, fuel, and xxxxxxr wash sales for four consecutive years.

  Operated a West Coast flagship store that consistently met or beat annual goals.

  Noted as first in district for overall profitability and first in company for xxxxxxr wash sales.

  Liaised among IT and tech support during acquisition for seamless Retalix and Ruby systems transition.

  Played a vital role in mentoring and managing a customer service-focused team engaged in sales, inventory management, and xxxxxxsh receipt reconciliations, including consistently meeting or exceeding operational goals.

  Proactively collaborated with district management to formulate and profitably build the store s unique brand.

  Led key training of new franchisees while promoting 7-Eleven s Core Values for successful operations, including facilitating instruction ranging from CSA training to profit / loss via classroom and hands on applixxxxxxtions.

  Served on a support team for franchisees after class completion and store acquisition.

  Led opening of a new store loxxxxxxtion, including assisting in recruiting and training new staff.

  Spearheaded comprehensive franchisee visits to train and promote new products and promotions.

Bachelor of Science in Business Xxxxxx State University, Northridge, Northridge, XXXXXX

Associate of Science in Business Pierce College, Woodland Hills, XXXXXX

Computer Technician Systems Studies Technology Development Center, Xxxxxx, XXXXXX

Six Sigma Yellow Belt ￨ Member, National Association of Professional Women

Microsoft Office Suite ￨ Topaz POS System ￨ Retalix Web Scheduling / Tendering

Sapphire Management Suites ￨ Series2K Back Office Systems ￨ Ruby POS System