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Experienced administrative and operations professional with several years of experience within high-stress environments with a strong background in a variety of industries. Experienced in overseeing daily office operations, managing schedules/calendars, and monitoring budgets/expense reports. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.

• Directly manage several administrative and operational functions within the organization with a concentration on increasing productivity and efficiency
• Provide administrative support to members of executive management which requires managing complex schedules, coordinating staff licensing, updating marketing materials, and coordinating all files for over 300 large-scale clients
• Act as Facility Manager for two buildings which includes managing all annual inspections, handling maintenance related issues, preparing leases, and coordinating repair requests on behalf of tenants

• Coordinated several administrative tasks in support of the Chief Information Officer which included booking travel arrangements, managing schedules, and completing expense reports
• Played an integral role in the coordination of large-scale events such as conferences and luncheons in addition to leading an annual mailing campaign to over 300,000 clients
• Successfully managed the transition to a new telephone system which required providing training within the organization in addition to creating incoming call scripts and testing new lines

• Facilitated several administrative support functions to clients in a real-estate setting which included managing client leads, creating unique marketing materials, and managing a client database
• Designed and implemented a comprehensive program which was concentrated on assisting staff members with fostering positive relationships with disengaged clients which resulted in an increase in client s service rating from unsatisfactory to highly satisfactory in the span of 30 days

• Supported all daily office operations within a real-estate office such as managing the warranty programs from three condominiums, coordinating building repairs, and creating marketing content
• Oversaw the opening of two branch offices which included coordinating all furniture related logistics, gaining licensure for the building, coordinating all utility services, and managing staffing
• Handled several administrative tasks such as creating real-estate documentation, managing closing related logistics, and quickly responding to client requests

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• Provided a superior level of administrative support within the organization with a concentration on managing complex events and programs
• Played an integral role in the coordination of an annual Gate to Gate 5K which had over 2,500 participants and 20 vendors and required coordinating ceremonies and VIP visits
• Supervised the Air Armament Center Change of Command ceremony which was attended by a 4-Star General and was attended by over 1,000 individuals
• Acted as Flight Commander during the incumbent s deployment which required managing three dining facilities and a fitness center in addition to overseeing the Honor Guard
• Played a lead role in the emergency response and evacuation procedures for two major hurricanes within a 30 day period which required coordinating the opening of shelters and dining facilities
• Awarded Officer of the Year in two consecutive years in addition to being awarded the Eglin Air Force Base Reserve Officer of the Year

Additional Professional Experience Includes: Wing and Group Executive Officer/Program Manager/Squadron Section Commander, Active Duty Air Force