Yyyyyy x. yyyyyy

Objective: Starbucks National Account Executive

Accomplished w Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective

      Extensive and progressively responsible experience in sales, sales management, customer relations, employee development, and retail environments

      Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels

      Outstanding blend of organization, prioritization, leadership, and interpersonal skills

      Proven ability to lead and supervise team members, manage a wide range of duties simultaneously, and coordinate multi-level directives within sales, strategy, and sales management roles

      Provide sound consultative advice to executive-level teams

      Mentor and lead teams by example and with integrity to deliver services excellence

      Consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements

Key Strengths

Selected Key Achievements

         Ben Feldman Award of Excellence recipient, New York Life, 2012.

         At New York Life, developed and implemented a proprietary sales process resulting in 3 consecutive years of increased sales revenue.

Fountainhead Resource Group, LLC, Waco, TX, 12/2013 present

Founder and CEO

         Founded, established, and grew this full-service financial planning firm. Accurately identify emerging trends, establish growth strategy, develop the brand and expand operations into other states.

         Recruit, hire, develop, coach, and supervise a team of 8 agents.

         Successfully negotiated strategic Builder General Agent contract with Ohio National Financial Services.

New York Life, Austin, TX, 3/2010 12/2013

Agent and Trainer

         Named Rookie of the Month 3 times in a single year; earned 9 career awards.

         Effectively analyzed personal and business budgets, cash flow, and related data to maximize sales revenue. Developed a proprietary sales process which led to 3 consecutive years of increased sales revenue.

         Mastered new agent training process; trained new agents to maximize potential and results.

         Facilitated and was directly involved in the company s cultural market initiative, specifically within the Latino community. Served as guest speaker at an Advanced Market Conference with focus on the Latino market. Also served as a speaker within a Latinos Achieving Together (LAT) Symposium.

Continued

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Professional Experience, continued

Synergetic Processing Services, Inc., Nashville, TN, 5/2006 3/2010

National Sales Manager

         Began as a sales representative and quickly was promoted to National Sales Manager on the basis of significantly exceeding sales goals 9 consecutive months.

         Worked directly with and presented to business executives and company owners to provide highest-quality best services and processing equipment to enhance clients internal fiscal efficiency.

         Hired, trained, and supervised local sales representatives.

Starbucks Coffee Company, Waco, TX and Coppell, TN, 1/2004 2/2006

RMT and Store Manager

         Successfully managed two million-dollar stores while routinely developing and promoting Partners and enhancing community involvement and company presence within communities. Achieved highest customer snapshot award in 2005.

         Excelled at Partner development by promoting Partners from barista to shift supervisor, shift supervisor to ASM, ASM to Store Manager.

         Served as training manager in the developing market of Waco; taught the Starbucks Experience Class for 2 years.

         Became a certified Coffee Master. Increased coffee knowledge by empowering Partners to become Certified Coffee Masters. Hosted coffee seminars and tastings in-store to enhance customers coffee knowledge.

JD s Art Caf , Waco, TX, 5/1998 1/2004

Owner and General Manager

         Created and successfully launched the caf , focusing on the trendy food and coffee scene. Developed numerous products and promoted JD s Catering focusing on wedding receptions.

         Grew the workforce from 5 to 25 employees, resulting in large part from successful sales initiatives as well as through developing and implementing a standardized training program for new employees and a policy of promoting from within. Promoted employees from associates to shift supervisors and then to management.

JD s Catering, Waco, TX, 1/1998 present

Co-Founder, Manager and Operator

         Proficiently supply all sales and management expertise for this specialty business specializing in weddings, church, business, and similar events.

         Provide all sales activity including prospecting and presentations. Ensure sufficient staffing, positive customer relations, and superlative customer service.

BA, English Literature, Baylor University, Waco, TX

Professional Development and Licensure

         Authorized Infinite Banking Practitioner, Nelson Nash Institute, 2014

         New Agent Training Certificate, NYLIC University, 2012

         Licensed in Life, Health, and Annuities, Texas Department of Insurance, 2010

         Dynamics of Personal Goal Setting Certification, Success Motivation Institute, Waco, TX, 2010

Professional Affiliations

         Member, Million Dollar Round Table (MDRT), 2013 present. MDRT is the premier organization for insurance and financial professionals promoting ethical practice, industry knowledge and effective sales.