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Yyyyyy x. yyyyyy
San Antonio, TX 78258 abc@xyz.com
Key Contributor & Effective Leader with strong experience in operations and management roles within the spa/salon industry. Significant background in overseeing daily facility operations, supervising cross-functional teams, training new employees, and maintaining a significant knowledge of esthetics best practices. Equipped with a significant ability to leverage skills in project management in order to introduce new tools for cost/time savings and efficiency improvements.
Key Competencies:
Spa/Salon Management Time Management Building Positive Relationships
Team Leadership Project Management Customer Service Strategy Development
Hair Color Correction Attention to Detail Complex Problem Solving
Dedication/Commitment Business Development Oral/Written Communication Integrity
Professional Experience
Miracle Mushroom Caf , San Antonio, TX, 2011-2013
Owner/Business Manager
Directed daily operations within a fast-paced environment with a concentration on increasing efficiency, productivity, and operational revenue
Assisted customer with identifying the appropriate product based on their nutritional goals, promoted SereniGy nutritional supplements, and facilitated the promotion of new product lines
Supervised a team of sales professionals which required providing individualized training and coaching in addition to diffusing escalated employee situations
Keller Williams Realty, 2004-2011
Real Estate Consultant
Oversaw sales and business development operations within the organization which required working with clients interested in either buying or selling their homes
Recognized with several awards which included the Multi-million Dollar Product Award (2006-2007) and the Multimillion Recognition award (2008-2010)
Salon Hilda, San Antonio, TX, 1991-2003
Cosmetologist/Business Manager
Coordinated logistical operations within a successful spa which included handling both opening and closing procedures in addition to implemented innovative standard operating procedures
Oversaw financial tasks such as balancing a cash drawer, preparing bank deposits, and generating financial reports as needed
Provided training/coaching to new staff members and corrected the work of Stylists when needed in addition to ensuring a superior level of service was provided to all clients
Maintained an expert level knowledge of hair color techniques and chemicals, coordinated staff meetings, and implemented business development/sales strategies
Professional Certifications
Certified New Construction Specialist
Certified Luxury Home Specialist
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