Yyyyyy x. yyyyyy

2 Mirramont Place ￨ Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Seeking Growth-Focused IT Project Management Role

Dynamic Senior Project Manager who makes sound decisions to reflect positively on globally oriented, multi-site project initiatives in alignment with a client or company s vision, value, and goals. Visionary Professional who works to attain a competitive advantage via solutions-centric critical thinking talents for insightful, change-driven results, and who rises above project challenges to achieve winning outcomes. Technically Skilled Leader who quickly adapts to evolving xxxxxxenarios to reach high profit and productivity levels, as well as independently resolving in-depth issues across IT systems, business operations, consulting, quality control, and best practice methodologies. Excellent Communicator who develops synergistic relationships with cross-geographical decision-makers, project professionals, and stakeholders, and who leads staff by example and with integrity to inspire confidence and forge teamwork.

Career Highlights Include:

  Exhibiting talents in enhancing project operations via continuous process improvements.

  Rapidly planning and prioritizing resources to meet challenging internal / external deadlines.

  Maximizing the bottom line by actively monitoring budgets to identify and mitigate key risks.

  Building teams focused on accountability, creativity, and quality throughout the project lifecycles.

  Demonstrating a proven track record of meeting client requirements, technical information, and budgets.

  Contributing experience in successfully completing projects via training, communication, and detailed tracking.

Project Manager Infrastructure Build Team Project Leader

• Capitalized on the opportunity to lead forward-thinking network build infrastructure projects for a large-xxxxxxale production facility, including providing onsite management of business office and facility expansion projects.
• Drove project success by mentoring and managing a top-performing team responsible for network architectural design for a new network as a service-based model, as well as all phases of planning, design, build, deployment, and transition to support the shop floor network infrastructure redesign and buildout.
• Maximized use of resources to achieve objectives by planning and prioritizing cross-functional team tasks, including defining core project xxxxxxope to ensure business needs were met and technical details communicated.
• Minimized expenses by tracking project budgets, managing third-party cable vendor tasks and deliverables, and handling contract negotiations, along with conducting tracking and analysis and communicating key status.
• Created and managed master project xxxxxxhedules and action items, as well as knowledge transfer documentation.
• Promoted future build out and deployment of network infrastructure for sites in North America and abroad by creating comprehensive process improvements and Lessons Learned documentation.

  Led a $5-million multi-faceted network infrastructure redesign project of 200+ shop floor network devices encompassing the upgrade and installation of Cixxxxxxo IE 4000 Industrial Switches, Cixxxxxxo 3850 Routers, Liebert UPS, Cixxxxxxo Firewalls, and Cat 6 fiber cabling to provide shop floor redundancy, as well as network access for equipment, control stations, and field agents to support data collection for cloud applications.

  Increased network performance for the Xxxxxx campus and increased bandwidth required for the phase out of a local data center via successful completion of a WAN backbone upgrade from a 300m to 1G MPLS circuit, and further spearheaded an overall increase for a data-driven shop floor environment.

  Increased facility wireless access and bandwidth by leading a $2-million campus-wide wireless upgrade.

Project Manager (2010 2012 ￨ 2013 2014)

• Strategically steered collaborations with clients, implementation managers, product managers, and project and accounting staff to track progress of the deployment of proprietary software solutions, including coordinating and monitoring projects from initiation thru to delivery and ensuring requirements were met on-time and in-budget.
• Boosted client satisfaction by continually maintaining accountability for project ownership and total delivery.
• Exhibited skill in managing project budget, including identifying, reporting, and managing all risks and obstacles.

  Cost-effectively managed xxxxxxope, time, and expenses to meet client commitments.

  Conducted project retrospectives, and improved project progress based on retrospectives.

  Successfully planned activities, including tracking project hours and submitting progress to stakeholders.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

Implementation Consultant (2008 2010)

• Utilized broad xxxxxxope of industry knowledge toward providing on-site consulting, implementation planning, data conversion, software configuration requirements development, acceptance testing, and training and delivery of software applications for government clients, including consulting with clients on package implementation.
• Collaborated with clients to develop procedures, documentation, and office systems for software installation.
• Proactively identified essential software modifications and communicated requirements to development team.

  Served as a go-to liaison between clients and Tyler Technologies development team.

  Assisted Documentation and Support staff with development of new training materials.

  Provided SQL database management, data and image conversions, and system integration.

  Advised Product Manager of setup, configuration, and best practices, as well as continuous improvements.

Project Manager

• Led targeted decision-making across multiple client implementation projects from offcycle to open enrollment implementations, including liaising among employer groups, insurance carriers, implementation consultants, engineering teams, and project and accounting staff to support and track progress of SAAS technology solution.
• Achieved project goals by coordinating lifecycle implementation activities, including managing project plan and xxxxxxhedule, as well as overseeing project expectations and communicating status among project stakeholders.
• Identified necessary software modifications and communicated requirements to the development team.

  Expertly facilitated dixxxxxxovery sessions, as well as dixxxxxxussions in business process changes.

  Successfully managed multiple projects while serving as a liaison across all delivery departments.

  Collaborated on training materials for newly developed products or evolution of processing procedures.

Project Manager

• Spearheaded the implementation and installation of state-of-the-art election equipment throughout the United States, including leading all facets of project plan, quality assurance, and $2-million budget management.
• Collaborated with clients regarding project xxxxxxhedule, xxxxxxope, and deliverables and as customer s single point-of-contact to maintain project integrity and ensure satisfaction throughout implementation and testing processes.
• Demonstrated experience in installing servers on Local Networks, including facilitating setup of IP configurations and modems, as well as troubleshooting for testing and Election Day communications on LANS.
• Ensured client compliance with state election equipment regulations to avoid penalties assessed for below-standard operations and to guarantee on-time delivery of project.

  Established a new revenue stream to provide $200,000+ in annual income via contract acquisitions.

  Served in dual role as Project Manager and Technician to properly set up and support key deliverables.

  Optimized customer satisfaction by creating and leading Lessons Learned meetings to gauge best practices.

Election Support Technician

• Personally selected to handle the full setup, installation (e.g. servers, IP configurations, modems), and management of election databases for 15 Northwest GA-based servers, including providing Election Day technical support and Election Night tabulation support for primary elections in Kansas, Maryland, and Georgia.
• Conducted logic and accuracy tests for DRE units and assisted in Poll Worker training for various local and state elections to ensure responsibilities to customers were met in a timely and efficient manner.

  Led first statewide implementation of a new voting system in industry s history for 15 counties in 2002.

  Continually ensured quality work performance via use of Microsoft Project to communicate timelines and tasks to technicians, organize training materials, and provide lines of communication for resolution.

Network Operations Specialist Tier 1 Contractor

• Contributed sharp analytical abilities toward monitoring, testing, and supporting the global company s Physical Layer Service Center using remote desktop software applications in order to isolate and resolve core outages.

Yyyyyy x. yyyyyy ￨ Page Three ￨ (xxx-xxx-xxxx

Network Operations Specialist Tier 1 Contractor

• Gathered information, troubleshooting, and appropriate personal to promptly resolve priority issues affecting Sprint customers, including comprehensively managing timelines to be used in the RCA process.

• Exxxxxxalated and effectively communicated issues for Sprint equipment, applications, and databases.

  Monitored and troubleshot network and connectivity issues while promoting services excellence.

  Proactively provided daily support to onsite technicians for diverse customer equipment installations.

Inside Account Manager ￨ Product Specialist

• Played a vital role in managing 50 building product retail accounts within a competitive Eastern Midwest territory, including leading team members in the active pursuit of new accounts via solid interpersonal relations.
• Continually delivered superior customer service by maintaining open communication lines regarding account management initiatives, including building and sustaining high-volume client retention rates and key loyalty.

  Designed innovative weekly promotions to increase sales and customer awareness of products.

  Increased annual sales of particleboard and paneling by 18% via newly developed sales strategies.

  Successfully managed product pricing and inventory for 3 Eastern Midwest United States warehouses.

Master s Certificate in Project Management (2004)

Managing Projects ￨ Risk Management ￨ Project Leadership / Management ￨ Cost Control

Communications ￨ Quality for Project Managers ￨ Contracting for Project Managers ￨ Xxxxxxheduling

Bachelor of Arts in Political Xxxxxxience (1997)

Excellent Professional References Provided Upon Request

Yyyyyy x. yyyyyy

2 Mirramont Place ￨ Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I can offer cross-functional experience in Multi-Project Management, IT Operations, Consulting, Strategic Analysis / Planning, Trends Tracking, Team Building / Training, Workflow Prioritization, Budget / Cost Control, and Contract Negotiations. I am also highly skilled in Best Practice Methodologies, Risk Mitigation / Management, Process Optimization, Resource Allocation, Quality Control, Communications, Client Relationship Management, and Regulatory Compliance, among other areas.

Recently, as Project Manager / Infrastructure Build Team Project Leader for CBTS General Electric, I successfully led projects for a large-xxxxxxale production facility, including providing onsite management of business office and facility expansion projects. Within this role, I mentored and managed a top-performing team responsible for network architectural design for a new network as a service-based model, as well as all phases of planning, design, build, deployment, and transition to support the shop floor network infrastructure redesign and buildout. I also planned and prioritized tasks, defined project xxxxxxope, tracked budgets, negotiated contracts, and analyzed and communicated project status. Furthermore, I promoted future build out and deployment of key network infrastructure for sites in North America and abroad by creating comprehensive process improvements and Lessons Learned documentation.

A sample of my achievements included:

  Leading a $5-million multi-faceted network infrastructure redesign project of 200+ shop floor network devices encompassing the upgrade and installation of Cixxxxxxo IE 4000 Industrial Switches, Cixxxxxxo 3850 Routers, Liebert UPS, Cixxxxxxo Firewalls, and Cat 6 fiber cabling to provide shop floor redundancy, as well as network access for equipment, control stations, and field agents to support data collection for cloud applications.

  Increasing network performance for the Xxxxxx campus and increasing bandwidth required for the phase out of a local data center via successful completion of a WAN backbone upgrade from a 300m to 1G MPLS circuit, and further spearheading an overall increase for a data-driven shop floor environment.

  Increasing facility wireless access and bandwidth by leading a $2-million campus-wide wireless upgrade.

To complement my background, please note that I attained a Master s Certificate in Project Management from The George Washington University and a Bachelor of Arts in Political Xxxxxxience from the University of Xxxxxx.

As this is just an example of my abilities, please refer to my enclosed resume for additional experience in project management, technician, and product / operations specialist roles. I am eager to dixxxxxxuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy