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Yyyyyy x. yyyyyy
1818 Berkley Drive │ Xxxxxx, XXXXXX xxxxxx │ (xxx-xxx-xxxx │ abc@xyz.com
Multi-Project Management │ Requirements Gathering │ Deployment Plans │ Testing │ Change Management │ Solutions-Driven Ideas
Business Management │ Multi-Process Optimization │ Team Building │ Training / Development │ Escalations │ Conflict Resolution
Web-Based Training │ Organizational Change │ System-Wide Changes │ Kronos Upgrades │ Global Payroll Solutions │ Compliance
- Dynamic Leader who makes sound decisions to reflect positively on business operations in alignment with a company s vision, value, and goals, and who is eager to contribute talents in a growth-oriented consulting endeavor.
- Top Performer who works to attain a competitive advantage and generate robust employer success while exhibiting skill in managing highly complex projects, writing requirements, and handling key testing and deployment plans.
- Excellent Communicator who develops synergistic relationships with senior-level decision-makers, cross-functional professionals, and clients; who excels in fast-paced autonomous and collaborative work environments; and who leads staff by example and with integrity to build strong teams to optimize efficiencies and achieve core objectives.
Professional Synopsis
AT&T, Plano, XXXXXX │ Richardson, XXXXXX 2008 Present
Senior Business Manager (2016 Present)
- Capitalize on the opportunity to implement, support, and lead forward-thinking processes, strategies, and tools for the Global Payroll Solutions Time team, including delivering expertise for technical functions using knowledge of business, industry, and technology, as well as leading the team in defining business requirements for highly complex projects.
- Collaborate across multiple functional areas to design and implement processes and facilitate organizational change.
- Lead targeted decision-making among a top-performing team in developing a change management road map for a complex, enterprise-wide project, and create training and change management plans to support a Kronos upgrade.
Implemented system changes as necessary per various labor agreements.
Developed multiple web-based training changes in support of a Kronos upgrade.
Actively participated in testing and implementation of the upgrade to Kronos WFC v8.
Professional Business Manager (2012 2016)
- Strategically steered design, testing, and implementation of medium- to large-scale projects, system upgrades, fixes, and enhancements for Kronos WFC and PeopleTools, including managing requirements and collaborating across functional areas for enhancements and system upgrades, as well as implementing a new custom mobile application.
- Expertly identified, evaluated, and maintained criteria based on HR data elements to ensure accurate provisioning of multiple user profiles and roles in Kronos WFC v6.2, including managing requests and provision access to Kronos WFC.
- Liaised among Labor Relations team to ensure time was calculated accurately for payment based on labor agreements.
Developed system-wide training documents and communications for Kronos WFC v6.2.
Delivered Tier 2 support and daily production support for Kronos WFC v6.2 to clients in the field.
Contributed to medium- to large- mergers / acquisitions as a SME on Time & Attendance (i.e. Kronos WFC).
Manager -Payroll Consultants (2008 2012)
- Played a vital role in forming a Mobility Centralized Personnel Changes Administrator Center supporting 45,000 employees with HR Transactions, FMLA claims, and payroll and time-related issues, including mentoring and managing a team of 10 consultants in processing 13,000+ employee HR transactions monthly utilizing SAP and Kronos WFC.
- Supported a Time & Attendance team for accrual / entitlement processing and job aids / resource maintenance.
Developed a comprehensive new training program for new hires.
Coordinated special project processing to ensure on-time and accurate completion.
Proactively resolved key escalations to clients satisfaction for payroll and / or HR-related issues.
Supported managers with issues regarding time reporting in Kronos WFC, troubleshooting, and resolution.
Education & Technical Summary
Undergraduate Pre-Physical Therapy Studies Stephen F. Austin State University
SAP
Microsoft Office
Kronos WFC v6.2 / v7 / v8
PeopleSoft HRM / PeopleTools
Yyyyyy x. yyyyyy
1818 Berkley Drive │ Xxxxxx, XXXXXX xxxxxx │ (xxx-xxx-xxxx │ abc@xyz.com
Date
Hiring Agent Name
Company Name
Address
City/State/Zip Code
Dear__________________:
I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.
To acquaint you with my background, I can offer experience in Multi-Project Management, Requirements Gathering, Deployment Plans, Testing, Change Management, Solutions-Driven Ideas, Web-Based Training, and System-Wide Changes. I am also highly skilled in Business Management, Team Building, Training / Development, Multi-Process Optimization, Kronos Upgrades, Escalations, Conflict Resolutions, and Compliance, among other areas.
Currently, as a Senior Business Manager for AT&T, I expertly implement, support, and lead forward-thinking processes, strategies, and tools for the Global Payroll Solutions Time team, including delivering expertise for technical functions using knowledge of business, industry, and technology. Within this role, I lead a team in defining business requirements for highly complex projects. During this time, I also design processes and facilitate organizational change, and lead targeted decision-making among a team in developing a change management road map for an enterprise-wide, complex project, and create training and change management plans to support Kronos upgrade.
A sampling of my achievements include:
Implementing system changes as necessary per various labor agreements.
Developing multiple web-based training changes in support of Kronos upgrade.
Actively participating in testing and implementation of the upgrade to Kronos WFC v8.
To complement this experience, please note that I am highly proficient in SAP, Microsoft Office, Kronos WFC v6.2 / v7 / v8, and PeopleSoft HRM / PeopleTools.
[ Suggestion! Optional! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting. REMOVE this before sending]. As this is just an example of my abilities, please refer to my enclosed resume for additional experience in business leadership roles.
As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.
Sincerely,
Yyyyyy x. yyyyyy
Yyyyyy x. yyyyyy
1818 Berkley Drive │ Xxxxxx, XXXXXX xxxxxx │ (xxx-xxx-xxxx │ abc@xyz.com
Date
Hiring Agent Name
Company Name
Address
City/State/Zip Code
Dear__________________:
I would like to thank you for providing me with the opportunity to interview for the [ Insert Job Title ] position currently available within your company. Having gained a deeper insight into the job requirements, I am confident that you will find me to be an incredible asset toward achieving your goals.
As previously discussed, I am a cross-functional professional who offers experience in Multi-Project Management, Requirements Gathering, Deployment Plans, Testing, Change Management, Solutions-Driven Ideas, Web-Based Training, and System-Wide Changes, as well as Business Management, Team Building, Training / Development, Multi-Process Optimization, Kronos Upgrades, Escalations, Conflict Resolutions, and Compliance. Please recall that I am also highly proficient in SAP, Microsoft Office, Kronos WFC v6.2 / v7 / v8, and PeopleSoft HRM / PeopleTools.
Throughout my career, I have rapidly advanced to progressive senior-level business management roles for high-profile AT&T where I successfully led highly complex projects, wrote detailed requirements, and handled key testing and deployment plans while driving cost-efficient systems initiatives and designing and implementing processes to facilitate organizational change. I also proactively directed top-performing teams in system-wide enhancements to maximize business growth while promoting best practices and continually delivering world-class products and services. [ Suggestion! Address Here Any Relevant Skills / Qualifications / Achievements Discussed During Your Interview ] For the sum of these reasons, I am confident that I can attain success in a rewarding [ Insert Job Title ] role within your company.
As a proven leader, you will find that I am positioned to deliver both immediate and long-term results with a continued commitment to exceeding your team s goals. I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.
Sincerely,
Yyyyyy x. yyyyyy
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