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Yyyyyy x. yyyyyy

- 1338 Loblolly Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Information Technology

Qualifications Profile


    Self-assured and results-driven technical professional with over 5 years providing high-performance technical maintenance and administration of IT hardware, software, and network using remote and onsite diagnosis, as well as user/service operations support in the U.S. Army.

    Detail-oriented, analytical, & methodical, with decisive critical thinking to resolve complex technical issues, minimizing system downtimes to support uninterrupted operations, while achieving process efficiency and security robustness in computing resource utilization even under stressful work conditions.

    Well-orxxxxxxnized and resourceful, with multitasking and prioritization skills that maximize resources to achieve outstanding results in managing the IT help desk, reducing customer complaints and trouble tickets through proactive technical support for users and clients.

    Excellent interpersonal communications skills the inspire confidence among users and customers, while forging teamwork synergies with colleagues in achieving shared commitments in providing IT support.


Professional Experience


United States Army

Help Desk/IA Technician Mar 2012 Present

    Serve as IA member under the Southwest Asia Cyber Center and. Central Post Node team member.

    Serve as an assurance team member for 2 years, Help-Desk team member, Satellite Terminal Transponder operator (portable network creator/configure), and SIPR/NIPR Access Point Terminal operator over the past 3 years.

    Install, configure, and maintain the Secure Internet Protocol Router Access Point Terminal (SNAP), serving as Team Chief leading several technicians to accomplish field and office technical support routines.

    Install, configure, maintain, and perform repairs to hardware, software and peripheral equipment, following manufacturer design, installation and maintenance bulletins and specifications.

    Operate a Satellite Transportable Terminal to authenticate and xxxxxxin access to US based satellites providing a secure communications platform for VoIP and LAN operations.

Accomplishments to date:

    Installed and administered Secure Communication protocols to VOIP phones and LAN Managers using a command line interface.

    Oversaw a reduction in customer complaints and trouble tickets as the head of a help-desk shop.

    Provided technical support for the DISA Wi-Fi-Monitor (Flying Squirrel) for Camp Arifjan in Kuwait.

    Installed appropriate application and OS security patches to address known system security vulnerabilities.





Diploma, Information Technology

Professional Training & Certification

    Security Plus Certified

Technical Skills

    LAN/WAN Installation Administration & Maintenance | Remote Access Technology and Diagnosis

    SIPR/NIPR Access Point Terminal Operation & Maintenance

    Satellite Terminal Transponder Operation and Maintenance

    Wired and wireless networking | VoIP | Unified Data and Voice Network

Awards & Recognition

    4 Army-Achievement medals for outstanding field performance providing secure communication for Army

VIPs abroad

Professional Affiliation

    Volunteer/High School Wrestling Coach, Hourglass Lodge, Lake City, SC

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