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Yyyyyy x. yyyyyy
28030 Aurora Rd. │ Solon, OH 44139 │ 330-418-6061 │ abc@xyz.com
Summary of Qualifications
Accomplished leader with a proven track record of successfully leading diverse teams and projects.
Promoted to positions of greater responsibility for consistently exceeding performance objectives.
Outstanding client relations, contract negotiating, budget management and scheduling skills.
Professional Experience
The CBORD Group Canton, OH 2005-Present
Senior Director of Client Services (Sept. 2009-Present)
Lead three different service delivery teams across as many markets, including college and university; healthcare; and business and industry, as well as a security team that handles presale like system design and consultation.
Manage video and access control system design, project management, system engineering, system consultation and managed service offerings.
Spearhead negotiations with contractors and clients, quoting $40 million in products and services.
Accomplishments:
Helped generate $45 million in revenue in 2016.
Increased service revenue by 15% over prior years without increasing costs.
Successfully built a National Installation Partner Network to manage product installations and provide annual maintenance services.
Director of Client Services (2007-Sept. 2009)
Oversaw delivery of access control; video surveillance; transaction processing systems; and point of sale, including security and systems, including handling a $3 million department budget.
Managed subcontractor LOB, including certification and acceptance processes; contract administration; and purchase order/invoice maintenance.
Accomplishments:
Generated a $25 million installation revenue stream.
Achieved revenue, margin, utilization and customer satisfaction objectives.
Customer Service Manager (2005-2007)
Led client installation and project management teams, including installation of transaction processing systems.
Spearheaded access and security system installation, as well as access and security system design.
Accomplishments:
Spearheaded a $15 million installation business.
Increased installation margins from 18% after leveraging lean processes.
Built a cross-platform Installation Team to focus on customer installation demands.
Diebold Inc. Uniontown, OH 1997-2005
Customer Service Manager (2001-2005)
Senior Technical Support Specialist (1997-2001)
Digi International Twinsburg, OH 1996-1997
Help Desk Manager
Education and Training
Electronic Technology Certificate, National Institute of
Technology
Completed Project Management Institute (PMI); Management; Oracle Database Administration (DBA); Video Security; Microsoft Server and Networking; and TCP/IP Training
Yyyyyy x. yyyyyy
28030 Aurora Rd. │ Solon, OH 44139 │ 330-418-6061 │ abc@xyz.com
Dear Hiring Manager:
With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).
As demonstrated in the accompanying resume, I am an accomplished leader with a proven track record of successfully leading diverse teams and projects. During my career, I have been promoted to positions of greater responsibility for consistently exceeding performance objectives. I offer outstanding client relations, contract negotiating, budget management and scheduling skills. Among my achievements:
Helped generate $45 million in revenue in 2016.
Increased service revenue by 15% over prior years without increasing costs.
Successfully built a National Installation Partner Network to manage product installations and provide annual maintenance services.
Generated a $25 million installation revenue stream.
Increased installation margins from 18% after leveraging lean processes.
Built a cross-platform Installation Team to focus on customer installation demands.
As your leader, you will find me to be a team player committed to exceeding your performance goals. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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