Yyyyyy x. yyyyyy

Objective: FDR Service Center Manager

Professional w Experienced w Accomplished w Disciplined w Process Improvement Focused

         Contributes talent in High-Volume Freight Operations/Service Center Management, Team Building/Training, Safety Control, Workflow Prioritization, Supply Chain Operations, Packaging and Regulatory Compliance.

         Offers skill in Warehouse Operations, Logistics Coordination, Program Management and Customer Service.

         Applies a proven track record of streamlining processes, reducing costs and improving overall efficiency.

         Consistently maintains a targeted focus on continuous improvement initiatives to exceed operational goals.

         Highly skilled at performing independently or within a team to achieve all operational objectives.

         Demonstrates a strong work ethic to handle multiple projects simultaneously, meeting tight deadlines and working with teams in fast-paced environments to maximize motivation, collaboration and efficiency.

         Microsoft Office, Windows 2000/XP/Vista/7, SolidWorks, CAD, OPSYS, SYSYS, LEIN, AICS Report Writing.

Career Highlights

Certificate of Gratitude Honors, 2013 2015

Quarterly Leader Award Nominee, 2014

Employee of the Month Award, 2013

Republic Services, 1/2016 Present

Operations Manager Hauling Operations

         Capitalize on the opportunity to lead forward-thinking collections initiatives in one or more lines of business (e.g. commercial, residential, industrial and / or container delivery and pickup) across a diverse area.

         Ensure compliance with all safety, environmental, operating, regulatory, accounting and ethics standards, including working to remove unsafe conditions and identifying and eliminating challenges on key routes.

         Partner with maintenance department staff to guarantee compliant equipment remains in working order.

         Coordinate and manage safety and accident prevention programs to ensure a safe and productive workplace.

         Strategically steer implementation and maintenance of effective loss control and safety-driven initiatives.

         Establish productivity goals, manage labor hours, and reduce expenses per established and agreed-to plans.

         Maximize route success by optimizing density, improving efficiency, and reducing hours to exceed goals.

         Lead targeted decision-making among a top-performing team, including planning and prioritizing workflow, instilling a culture of safety and personal responsibility, and assessing results to continue to boost efficiency.

         Drive employee engagement by creating a collaborative and communications-oriented work environment.

         Coach and mentor staff to build and develop team talent and understand employees career-based goals.

         Continually meet and / or exceed customer expectations, including resolving conflicts and rectifying issues.

         Serve as a go-to representative of the company to boost customer satisfaction and companywide loyalty.

XPO Logistics/Con-way Freight, 4/2012 2016

Freight Operations Manager, Fremont, IN, 8/2015 1/2016

         Managed delivery service efficiency and effectiveness provided to the company s customers.

         Directed daily operations within a fast-paced service center, including supervising personnel.

         Maximized use of resources to achieve goals by planning and prioritizing core team workflow.

         Ensured facility and team members optimized safety, service and quality measures at all times.

         Coordinated and managed revenue, profit and cost controls while building strong customer relations.

Continued

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Professional Experience, continued

XPO Logistics/Con-way Freight, continued

Freight Operations Supervisor, Cadillac, MI, 7/2012 8/2015

         Supervised employees serving various functions in inbound, city and outbound freight operations; effectively managed associated processing and operations.

         Ensured that customers freight was delivered and collected in a timely manner and free of damage.

         Consistently met or exceeded department productivity goals. Ensured production goals achievement through astute management of tonnage, payroll and other administrative functions.

         Established effective employee schedules to maximize labor benefit while meeting daily operations goals.

         Coached, trained and developed employees in keeping with company policy and established safety regulations.

Freight Operations Supervisor, Cadillac, MI, 7/2012 8/2015

         Employed principles of continuous improvement in physical processes, personnel management and staffing to ensure efficient practices in loading, unloading and processing customer shipments.

         Enforced all company, FMCSR, OSHA and DOT policies, rules, regulations and laws as required, continually stressed the benefits of and expectations for safe operation.

Field Management Trainee, Cadillac, MI, 4/2012 7/2012

         Successfully completed the company s 13-week management training program, learning the basics of all areas of operation in sales, customer service, safety, profitability and efficient operation.

         Led and encouraged team members. In keeping with program expectations, successfully became the service center go-to person for team members.

         Provided direct customer service in processing orders, troubleshooting and quickly solving problems.

         Met all weekly goals and objectives throughout the program.

Michigan State Police, Alpena, MI, 2010 2011

State Trooper

         Actively patrolled streets and highways to enforce traffic laws, prevent law violations, stop illegal or hazardous activity, and respond to requests for assistance.

         Quickly responded to accidents, disturbances and unusual events to direct traffic flow, restrained individuals and removed road hazards.

         Effectively apprehended criminal suspects, interviewed complainants/witnesses, inspected crime scenes, collected physical evidence, and conducted searches when required.

United Parcel Service, Mount Pleasant, MI, 2007 2010

Part-Time Supervisor, 2010

         Managed a broad array of packaging operations including coordinating trailer/package movement and generating rate quotes, monitoring performance data and printing shipment delivery receipts and manifests.

         Effectively trained and directed staff. Conducted performance appraisals. Guided and mentored employees; administered disciplinary action when required.

         Consistently ensured superlative customer service vital to sustaining and growing a loyal clientele base.

Package Handler, 2007 2010

         Utilized extensive knowledge of manual equipment in handling a variety of packages while also verifying package documentation, securing packages, repairing damaged packages, and analyzing import/export documentation.

         Ensured reliable compliance with all applicable laws, regulations, policies, and procedures.

Mount Pleasant City Police, Mount Pleasant, MI, 2007

Park Ranger

         Proficiently supervised a variety of park service operations, from opening/closing park gates, enforcing park rules/regulations and responding to citizens complaints on park grounds.

Continued

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Professional Experience, continued

Kelly Services /CME, Mount Pleasant, MI, 2006 2007

Production Associate

         Ran production lines, operated manual stator machinery and checked finished product quality.

McDonald s, Mount Pleasant, MI, 2003 2006

Cashier and Grill Cook

         Facilitated a client-focused, service-oriented environment to maximize customer satisfaction and retention.

         Trained new employees on a regular basis.

Master of Science in Administration, Central Michigan University, 2015

Bachelor of Arts in Criminal Justice, Thomas A. Edison State College, 2010

Associate of Applied Science in Criminal Justice, Montcalm Community College, 2009

Certifications

Michigan Commission on Law Enforcement Standards (MCOLES)

Preliminary Breath Test Operator

CPR Certified

Standardized Field Sobriety Testing Practitioner (SFST)

Damaged Materials & Hazardous Materials Responder

Recognition

Responsible Management Person (RMP) for UPS

Safety Member for Kelly Services/CME

Employee of the Month Certificate for Kelly Services/CME

Certificate of Achievement in Advanced Machine Trades

National Technical Honor Society at Mt. Pleasant Area Technical Center

Two Certificates of Achievement for Automotive Technology

Certificate of Scholarship in Automotive Technology from Heritage Chrysler Inc.

Youth Service Unit Police Academy Class #1 Exemplary Discipline Award

Affiliations

Member, Mt. Pleasant Hockey Association

Member, USA Hockey Referee Association

Volunteer, Isabella County Sheriff s Association

Volunteer, United Way Day of Caring