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Yyyyyy x. yyyyyy
Eager to contribute an excellent blend of technical, leadership, and organizational talents toward supporting a dynamic organization in optimizing bottom-line performance.
Building Maintenance ~ Staff Training & Leadership ~ Customer Relations ~ Service Dispatch
Regulatory Compliance ~ Quality Control & Assurance ~ Electrical Work ~ Plumbing ~ Carpentry
Bilingual (Spanish & English) with proven skills in the complete spectrum of building maintenance including renovations, installations, replacements, and repairs of varying complexity.
Highly regarded for exemplary mechanical acumen with extremely wide-ranging expertise in basic electricity, plumbing, soldering, painting, carpentry, interior & exterior lighting systems maintenance, and general repairs.
Exhibit constant compliance with OSHA requirements and National Electrical Code.
Detail-oriented, methodical, and resourceful with considerable interpersonal skills.
Skilled at performing scheduled preventive maintenance to optimize and ensure equipment functioning and reliability.
Possess strong training, team-building and supervisory talents; adept at delegating assignments, promoting team unity, enforcing quality assurance, and motivating personnel to display productivity excellence.
Personable, versatile and reliable, with proven capabilities in planning, report writing, risk management, and continuous improvement.
Committed to 100% safety and possess an outstanding driving record.
BRG Realty Condominiums, Queens, NY, 2012 to 2015
Spearheaded full-scope building/facility maintenance including electrical work, plumbing, snow removal, boiler room maintenance, elevator upkeep, general cleaning, carpentry, waste removal, locksmithing/ security, painting, and a vast range of other miscellaneous tasks.
Communicated extensively with tenants regarding apartment/building issues, determined plan for corrective action, and performed or arranged repairs and service.
Painted both occupied and vacant apartments, and regularly cleaned doors, windows, elevator interior, roof, light fixtures, hallways, stairs, common area, and community room.
Conducted detailed inspections to determine necessity of outside contractors and promptly reported safety hazards to facility manager.
Performed basic plumbing and electrical work including installation of smoke alarms, showerheads, light fixtures, receptacles, doorbell buttons, and fuses.
Dependably completed emergency repairs to pipes or drains to prevent water damage to property.
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Professional Experience continued
Falcon Datacom, Inc., Brooklyn, NY, 2006 to 2012
Dispatch Assistant Manager
Compiled and delivered information to dispatchers and drivers to efficiently distribute service work among technicians.
Created daily routes of field service work orders using WorkAssure system.
Administered billing for all Cablevision accounts, and maintained up-to-date account database and inventory records for office supplies, tools and field equipment.
Communicated with clients and tactfully assuaged dissatisfied customers.
Supported field personnel in planning, executing, and documenting activation process for customer premise equipment.
Researched and contacted appropriate technicians to resolve system or plant outages according to established procedures.
Coordinated assignments for technical personnel by assembling work orders and confirming dates for referrals, new orders and reschedules.
Reviewed and interpreted data from workforce management systems to identify current and potential field problems, and promptly informed management or implemented plan of action.
Falcon Voice and Data, Brooklyn, NY, 2004 to 2006
Head Dispatcher and Radio Operator
Proficiently administered timely and accurate billing for AT&T, IDT, MCI, and Sprint accounts, and fostered positive customer relationships.
Partnered with supervisor in managing, coaching, counseling, and training staff to optimize team performance and quality assurance levels.
Decisively approved staff overtime when required to maintain peak levels of customer satisfaction, vital to account retention and loyalty.
Responded to inbound and outbound calls from technicians and site leaders to coordinate efficient routes for service technicians and provide targeted support.
Performed a broad range of administrative functions such as data entry, report preparation, updating customer and vendor information, and directly dispatching, routing and tracking service work.
Collaboratively scheduled and facilitated team meetings to share new information, educate staff in new policies and procedures, and promote team cohesiveness.
Performed regular call monitoring to ensure stringent adherence to department expectations by dispatchers and provided high-impact coaching, mentoring and support.
Responded to system-wide outages, tracked all field escalations to ensure timely resolution, and approved additional labor and materials when required.
Generated comprehensive reports to document outstanding work orders, field escalations, and weekly dispatcher metrics.
Closely monitored operations to ensure terminal staff complied with administrative policies and procedures, safety rules, environmental policies, and government regulations.
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