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- 3011 Katy Kourt West Midlothian, TX 76065 ( (xxx-xxx-xxxx * email@example.com
Operations Manager (Logistics)
Self-assured, dynamic, and results-driven management professional with more than 27 years providing high-performance sales support, customer service, and regional operations management in the logistics retail industry, opening sites from the ground up, closing facilities, and hiring over 100 full-time employees over the last 10 years.
- Proven dedication to delivering outstanding operational excellence that maximizes process efficiencies and cost leadership in logistics operations management, driving the team to achieve beyond expectations, and enabling the business to build and maintain service quality advantages in highly competitive markets.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.
Strategic Planning & Execution
Customer Service Management
Distribution Logistics Management
Process /Workflow Improvement
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Supply Chain Management
Policies & Regulatory Compliance (i.e. OSHA, etc.)
Staff Supervision & Training
Records & Document Management
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
PM Tools: MS Project
L'Or al, USA Dallas TX
Provided strategic direction in managing the Dallas operations, motivating and driving the site team to achieve 2nd place in 2016 for innovative sustainability in operating wind turbines system.
Advanced the commitment to sustainability in 2017 by contracting with a local landscaping company to convert the water retention pond into an irrigation source for the site.
Installed an 18000 pallet position storage system in 3 months, 1 month ahead of schedule, under budget by $70k and achieved cost avoidance on external storage of finished goods without adversely affecting clients.
Managed daily operations, integrating the L'Or al cosmetic brand into the A frame system in 4 days with no disruption in the supply chain, sales and customer service.
Opened a 500k sq.ft. facility in 2013, overseeing site construction, installation of the Dematic Conveyor system, IT infrastructure, and hiring all sub-contractors related to HVAC, Lighting, Plumbing, Forklift and purchasing operations.
Negotiated with a 3PL service provider, accommodating increased production and storage requirements.
Achieved 99.96% gross inventory accuracy in 2014 & 2015, qualifying the site for an integrated Cycle Count Program.
Managed daily operations, including budget management and order processing, ensuring customer orders were shipped on time, and overseeing the Facility Manager in providing daily maintenance operations of site facilities.
Oversaw the installation of a state of the art A-Frame loose picking system in 2010 that increased order accuracy and reduced order turnaround times, training a staff of 100 employees on its operation, and going live in August 2011.
Completed OSHA 18001 certification on first attempt, achieving recertification on OSHA VVP in the same year
Collaborated with IT in converting the WMS system to SAP in 3 days without disruption in service level.
Developed transportation / shipping lane routes to aid in consolidating outbound loads saving the company over $250k annually, while leading the team to achieve OSHA VPP Star Status in 2006
Developed a business operations model used as benchmark for an automated Transportation Management System.
Responsible for the daily operations, production efficiency, order accuracy, quality of materials, and inventory control, while providing HR support in recruitment, coaching, mentoring and training.
Opened a 280k sq. ft. warehouse in 2000, recruiting a full time staff of 70 ranging from supervisors to associates.
Political Science Major, EAST CAROLINA UNIVERSITY Greenville, NC (1983 1991)
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