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Yyyyyy x. yyyyyy

- 3011 Katy Kourt West Ÿ Midlothian, TX 76065 ( (xxx-xxx-xxxx *


Operations Manager (Logistics)

Qualifications Profile


    Self-assured, dynamic, and results-driven management professional with more than 27 years providing high-performance sales support, customer service, and regional operations management in the logistics retail industry, opening sites from the ground up, closing facilities, and hiring over 100 full-time employees over the last 10 years.

-    Proven dedication to delivering outstanding operational excellence that maximizes process efficiencies and cost leadership in logistics operations management, driving the team to achieve beyond expectations, and enabling the business to build and maintain service quality advantages in highly competitive markets.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

    Strategic Planning & Execution

    Customer Service Management

    Business Development

    Distribution Logistics Management

    Process /Workflow Improvement

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Productivity Improvement

    Supply Chain Management

    Project Management

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

    Staff Supervision & Training

    Records & Document Management


    ERP: SAP/R3

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    PM Tools: MS Project


Professional Experience


L'Or al, USA Dallas TX

Assistant VP Dallas Operations Jul 2016 Mar 2017

    Provided strategic direction in managing the Dallas operations, motivating and driving the site team to achieve 2nd place in 2016 for innovative sustainability in operating wind turbines system.

    Advanced the commitment to sustainability in 2017 by contracting with a local landscaping company to convert the water retention pond into an irrigation source for the site.

    Installed an 18000 pallet position storage system in 3 months, 1 month ahead of schedule, under budget by $70k and achieved cost avoidance on external storage of finished goods without adversely affecting clients.

Director of Operations - Dallas Texas Aug 2013 Jun 2016

    Managed daily operations, integrating the L'Or al cosmetic brand into the A frame system in 4 days with no disruption in the supply chain, sales and customer service.

    Opened a 500k sq.ft. facility in 2013, overseeing site construction, installation of the Dematic Conveyor system, IT infrastructure, and hiring all sub-contractors related to HVAC, Lighting, Plumbing, Forklift and purchasing operations.

    Negotiated with a 3PL service provider, accommodating increased production and storage requirements.

    Achieved 99.96% gross inventory accuracy in 2014 & 2015, qualifying the site for an integrated Cycle Count Program.

Director of Operations - North Little Rock Apr 2010 Jul 2013

    Managed daily operations, including budget management and order processing, ensuring customer orders were shipped on time, and overseeing the Facility Manager in providing daily maintenance operations of site facilities.

    Oversaw the installation of a state of the art A-Frame loose picking system in 2010 that increased order accuracy and reduced order turnaround times, training a staff of 100 employees on its operation, and going live in August 2011.

    Completed OSHA 18001 certification on first attempt, achieving recertification on OSHA VVP in the same year

    Collaborated with IT in converting the WMS system to SAP in 3 days without disruption in service level.

Director of Operations - Aurora Colorado Jul 2003 Mar 2010

    Developed transportation / shipping lane routes to aid in consolidating outbound loads saving the company over $250k annually, while leading the team to achieve OSHA VPP Star Status in 2006

    Developed a business operations model used as benchmark for an automated Transportation Management System.

Operations Manager/ Supervisor - Cranbury New Jersey 1997 2003

    Responsible for the daily operations, production efficiency, order accuracy, quality of materials, and inventory control, while providing HR support in recruitment, coaching, mentoring and training.

    Opened a 280k sq. ft. warehouse in 2000, recruiting a full time staff of 70 ranging from supervisors to associates.




Political Science Major, EAST CAROLINA UNIVERSITY Greenville, NC (1983 1991)

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