Key Contributor & Effective Leader supporting daily operations and strategic functions in fast-paced and high-stress environments within a variety of industries. Experienced in supporting daily office administrative operations, supervising cross-functional team members, implementing internal sales/customer service strategies, and fostering positive relationships with others. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings.

Operations Management Staff Management Administrative Support Training/Coaching

Process Improvement Microsoft Office Suite Complex Problem Solving File/Database Management

Customer Service & Support Regulatory Compliance Staffing/Training Requirements Employee Relations

  Direct day to day operations within a fast-paced environment which centered on assisting with vehicle deliveries, managing delivery logistics, and ensuring SOPs are followed

  Play a lead role in overseeing aged vehicle transport which requires completing delivery within 48 hours in addition to assisting internal teams with transportation related inquiries

  Design and implement innovative processes focused on increasing efficiency levels, identify and resolve operational issues, and successfully increase the number of units delivered within the specified timeframe

  Coordinated both administrative and operational tasks within the organization which included assisting with product troubleshooting, scheduling job site equipment repairs, and providing training to teams

  Supervised a group of up to 10 Technicians which required providing individualized coaching and training, ensured internal regulatory standards were followed, and successfully increased customer satisfaction rates

  Provided stellar service and support to both new and existing clients within a retail store environment which included identifying customer needs and making appropriate product recommendations

  Maintained/updated client records, managed a complex database of client accounts, and consistently met all individual sales goals on a monthly basis

  Led administrative tasks within the organization which included entering customer data, generating customer letters, and updating customer accounts

  Reviewed and sorted incoming mail, maintained the organization s filing system, and adjusted monthly customer account payments which resulted in a cost savings for the store