• Dynamic interpersonal communication skills, critical to establishing rapport and maintaining client relationships.
• Excellent leadership and organizational abilities.
• Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.
• Proven ability to enhance customer experience, leading to increased levels of satisfaction and retention.

Bachelor of Science in Human Development and Family Studies, Colorado State University, Fort Collins, CO

Mission Hospital & Children s Hospital of Orange County Volunteer; 2010-2011

Cinghiale, Baltimore, MD 2016-Present

Server

• Provide excellent customer service throughout daily operations, key to promoting satisfaction and customer retention.
• Implement innovative strategies to increase operational efficiency.
• Leverage food and liquor expertise to resolve inquiries and make individualized recommendations.
• Strategically upsell menu items, key to driving company revenue.

Fox s Den, Annapolis, MD 2015-2016

Server

• Demonstrated strong interpersonal communication and organizational skills while providing top notch customer service.
• Ensured safety throughout completion of all tasks.

Nationwide, Severna Park, MD 2015

Insurance Agent

• Established and maintained relationships with prospective clients, focusing on increasing company revenue while ensuring satisfaction.
• Continually met and exceeded existing goals by promoting additional services.

Mother s Grille, Baltimore, MD & Severna Park, MD 2011-2015

Manager (2012-2015)

• Received merit based promotion to management team, with additional responsibilities including oversight of 40 staff members.
• Promoted positive customer experience, key to ensuring satisfaction and repeated business.
• Duties included scheduling, inventory control and maintaining relationships with vendors.

Hostess/Server (2011-2012)

• Recognized as Lead Trainer based on strong training and management skills.
• Provided excellent customer service while simultaneously upselling menu items.