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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 949-422-9779


Profile of Qualifications


  • Dynamic interpersonal communication skills, critical to establishing rapport and maintaining client relationships.
  • Excellent leadership and organizational abilities.
  • Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.
  • Proven ability to enhance customer experience, leading to increased levels of satisfaction and retention.


Education & Professional Development


Bachelor of Science in Human Development and Family Studies, Colorado State University, Fort Collins, CO

Mission Hospital & Children s Hospital of Orange County Volunteer; 2010-2011


Key Areas of Expertise


   Interpersonal Communication

   Training & Development

   Organizational Management


   Administrative Functions

   MS Office Suite


Professional Synopsis


Cinghiale, Baltimore, MD 2016-Present


  • Provide excellent customer service throughout daily operations, key to promoting satisfaction and customer retention.
  • Implement innovative strategies to increase operational efficiency.
  • Leverage food and liquor expertise to resolve inquiries and make individualized recommendations.
  • Strategically upsell menu items, key to driving company revenue.

Fox s Den, Annapolis, MD 2015-2016


  • Demonstrated strong interpersonal communication and organizational skills while providing top notch customer service.
  • Ensured safety throughout completion of all tasks.


Nationwide, Severna Park, MD 2015

Insurance Agent

  • Established and maintained relationships with prospective clients, focusing on increasing company revenue while ensuring satisfaction.
  • Continually met and exceeded existing goals by promoting additional services.


Mother s Grille, Baltimore, MD & Severna Park, MD 2011-2015

Manager (2012-2015)

  • Received merit based promotion to management team, with additional responsibilities including oversight of 40 staff members.
  • Promoted positive customer experience, key to ensuring satisfaction and repeated business.
  • Duties included scheduling, inventory control and maintaining relationships with vendors.

Hostess/Server (2011-2012)

  • Recognized as Lead Trainer based on strong training and management skills.
  • Provided excellent customer service while simultaneously upselling menu items.

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