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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 949-422-9779
abc@xyz.com
Profile of Qualifications
- Dynamic interpersonal communication skills, critical to establishing rapport and maintaining client relationships.
- Excellent leadership and organizational abilities.
- Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding goals and expectations.
- Proven ability to enhance customer experience, leading to increased levels of satisfaction and retention.
Education & Professional Development
Bachelor of Science in Human Development and Family Studies, Colorado State University, Fort Collins, CO
Mission Hospital & Children s Hospital of Orange County Volunteer; 2010-2011
Key Areas of Expertise
Interpersonal Communication Training & Development |
Organizational Management Leadership |
Administrative Functions MS Office Suite
|
Professional Synopsis
Cinghiale, Baltimore, MD 2016-Present
Server
- Provide excellent customer service throughout daily operations, key to promoting satisfaction and customer retention.
- Implement innovative strategies to increase operational efficiency.
- Leverage food and liquor expertise to resolve inquiries and make individualized recommendations.
- Strategically upsell menu items, key to driving company revenue.
Fox s Den, Annapolis, MD 2015-2016
Server
- Demonstrated strong interpersonal communication and organizational skills while providing top notch customer service.
- Ensured safety throughout completion of all tasks.
Nationwide, Severna Park, MD 2015
Insurance Agent
- Established and maintained relationships with prospective clients, focusing on increasing company revenue while ensuring satisfaction.
- Continually met and exceeded existing goals by promoting additional services.
Mother s Grille, Baltimore, MD & Severna Park, MD 2011-2015
Manager (2012-2015)
- Received merit based promotion to management team, with additional responsibilities including oversight of 40 staff members.
- Promoted positive customer experience, key to ensuring satisfaction and repeated business.
- Duties included scheduling, inventory control and maintaining relationships with vendors.
Hostess/Server (2011-2012)
- Recognized as Lead Trainer based on strong training and management skills.
- Provided excellent customer service while simultaneously upselling menu items.
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