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Confident, ambitious and highly qualified professional with more than 20 years of background experience as a Turnaround Agent focused on interpreting new, complex regulations. Skilled in effectively navigating challenging processes to effectively fulfill them. Fuel double-digit growth, as well as sales and service process improvements used in underperforming retail locations. Seeking a leadership role with a $200-$350M company in need of a candidate with solid training and managerial acumen; pursuing roles that will allow for ongoing growth.
Core skills include leadership, target achievement, sales, marketing, interpersonal communication, Spanish fluency, strategic planning and accountability
Guide and mentor high-profile organizations such as Wal-Mart, Mi Pueblo Foods Northern California, Price Savers (a division of Kroger), and Food City South Xxxxxx as a Coach with Strategy Coaching
Spearheaded an effort to ensure POS system accuracy; drove the recovery of $1.5M in lost revenue in 2010, which stabilized gross margins as a result (Mi Pueblo)
Set into motion a comprehensive plan that drove compliance with IT Payment Card Industry (PCI) Data Security Standards (Mi Pueblo)
Led a 106-person management team and 1.8K Associates, all of whom had collectively been impacted by the arrival of Costco to the Dallas market (Wal-Mart)
Slashed shrink from 0.37% to 0.14%, thus earning the Divisional Award for most improved loss control (Wal-Mart)
Strategy Coaching Inc.
Certified Business Coach/CEO/COO, 2007-Present
Execute viable business practices and develop high-caliber management teams for Fortune 500 companies and independent business owners
Create and set into motion a holistic managerial leadership training program that features all scenarios and obstacles often faced by entrepreneurs in running a successful business
Mentor client leaders that are senior managers for their respective multi-million-dollar companies
Work diligently to help clients garner sales, attain bottom line improvement and outpace competitor teams and divisions
Achieved sales of over $700M thus far
Mi Pueblo Food Stores
COO, 2010-2013, 2005-2007
Led both retail and buying teams for a regional Hispanic-food retailer
Overcame a challenge in turning around underperforming stores
Effectively resolved Union Negotiations, Anti-Union Campaigns, Homeland Security and Audit issues
Directed leadership changes used to acclimate to new restrictions related to Homeland Security
Empowered teams to overcome uncharted areas using effective crisis management strategies
Advocated for the launch of updated IT systems that bolstered levels of efficacy and productivity
Devised crisis management plans including timetables for all segments including IT, Buying, Distribution, HR, and Retail
Managed and guided Store Managers towards improvising to capitalize on inevitable situations
Led internal I-9 audits to ensure compliance during Homeland Security and ICE audits for 2.9K at-risk employees
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Mi Pueblo Food Stores, Continued
Recruited and on-boarded a replacement workforce of up to 90% in select stores following the official Homeland Security audit process
Introduced a strategic plan that motivated released employees to retain dignity and reflect positively on the company
Appointed a Human Resources team to answer questions and provide information to existing and departing staff members
Selected HR Ambassadors effectively to resolve issues and prevent business disruption
Cut levels of shrink and Worker s Compensation claim costs on average by removing noted gaps in Loss Prevention and Safety programs
Decreased the 2010 average claim of $11.2K+ brought it to $4K+ today, through June 2013; was on trend to finish 2013 at or below $2K per claim
Affected labor costs through introducing pre-sliced meat, commissary deli and bakeoff bakery programs that reduced cost variance for products and labor; also sought to avoid labor issues where possible
Director of Operations, 1996-2004
Managed Sam s Club locations in the Dallas, XXXXXX and Memphis, TN region, including the turnaround of a nine-warehouse club region worth $730M
Took on full P&L responsibility across locations
Directed the opening of a new location and three major remodeling projects for existing stores
Implemented a full-scale training program that prepared top-notch mid-management candidates into high performance General Managers
Led a previously insolvent region to achieve $14M in net profits for 2004, 57% ahead of budget; also saw a 40% rise over previous year
Called on visual upgrades, product mix expansion and cost control strategies to turnaround ill-performing locations
Increased sales from $570M in 2001 to over $730M in 2004, a 28% increase
Revamped product offerings, which fueled the sale of popular, high-margin items based on a full historical data analysis
Training Completion, Walton Institute of Retail Studies, University of Arkansas
Training Completion, Wal-Mart Advanced Leadership Development Academy
Training Completion, International Business Coach Institute
Yyyyyy x. yyyyyy
March 16, 2018
Hiring Agent Name
Dear [Hiring Agent Name],
I am pleased to submit my application materials for the (INSERT TITLE OF TARGET POSITION) vacancy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifications include the following accomplishments:
- As a management-level professional, I bring to any position years of progressive experience in multi-unit retail compliance operations. My background includes working for globally-renowned companies, as well as working with them in a consultant capacity.
- Some of my select core competencies include Strategic Planning, Critical Thinking, Supervision, Communications and many others. My diversity of experience includes actively contributing to processes that fuel positive change. I am able to identify both points of progress, as well as areas for improvement in any operational capacity.
- Over the course of my career, I ve proven myself adept in guiding my clients to achieve success. I develop and sustain lasting relationships with stakeholders at all levels, both individually or within a team setting.
- I boast a proven record of delivering direction and guidance in deadline-driven environments that call for adaptability, time management and the ability to work well under pressure. I am often regarded by others as a valuable trainer and mentor. This will serve me well in any executive-level position.
- Besides an impressive career history, I ve fulfilled trainings through the Walton Institute of Retail Studies at the University of Arkansas, the Wal-Mart Advanced Leadership Development Academy, as well as the International Business Coach Institute.
I am a focused, capable and highly experienced applicant committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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