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Yyyyyy x. yyyyyy

201 Ridge Run Ct. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Multi-Unit Retail Compliance Executive


Confident, ambitious and highly qualified professional with more than 20 years of background experience as a Turnaround Agent focused on interpreting new, complex regulations. Skilled in effectively navigating challenging processes to effectively fulfill them. Fuel double-digit growth, as well as sales and service process improvements used in underperforming retail locations. Seeking a leadership role with a $200-$350M company in need of a candidate with solid training and managerial acumen; pursuing roles that will allow for ongoing growth.


Career Highlights


         Core skills include leadership, target achievement, sales, marketing, interpersonal communication, Spanish fluency, strategic planning and accountability

         Guide and mentor high-profile organizations such as Wal-Mart, Mi Pueblo Foods Northern California, Price Savers (a division of Kroger), and Food City South Xxxxxx as a Coach with Strategy Coaching

         Spearheaded an effort to ensure POS system accuracy; drove the recovery of $1.5M in lost revenue in 2010, which stabilized gross margins as a result (Mi Pueblo)

         Set into motion a comprehensive plan that drove compliance with IT Payment Card Industry (PCI) Data Security Standards (Mi Pueblo)

         Led a 106-person management team and 1.8K Associates, all of whom had collectively been impacted by the arrival of Costco to the Dallas market (Wal-Mart)

         Slashed shrink from 0.37% to 0.14%, thus earning the Divisional Award for most improved loss control (Wal-Mart)


Professional History



Strategy Coaching Inc.

Certified Business Coach/CEO/COO, 2007-Present

         Execute viable business practices and develop high-caliber management teams for Fortune 500 companies and independent business owners

         Create and set into motion a holistic managerial leadership training program that features all scenarios and obstacles often faced by entrepreneurs in running a successful business

         Mentor client leaders that are senior managers for their respective multi-million-dollar companies

         Work diligently to help clients garner sales, attain bottom line improvement and outpace competitor teams and divisions

         Achieved sales of over $700M thus far


Mi Pueblo Food Stores

COO, 2010-2013, 2005-2007

         Led both retail and buying teams for a regional Hispanic-food retailer

         Overcame a challenge in turning around underperforming stores

         Effectively resolved Union Negotiations, Anti-Union Campaigns, Homeland Security and Audit issues

         Directed leadership changes used to acclimate to new restrictions related to Homeland Security

         Empowered teams to overcome uncharted areas using effective crisis management strategies

         Advocated for the launch of updated IT systems that bolstered levels of efficacy and productivity

         Devised crisis management plans including timetables for all segments including IT, Buying, Distribution, HR, and Retail

         Managed and guided Store Managers towards improvising to capitalize on inevitable situations

         Led internal I-9 audits to ensure compliance during Homeland Security and ICE audits for 2.9K at-risk employees

Yyyyyy x. yyyyyy



Mi Pueblo Food Stores, Continued

         Recruited and on-boarded a replacement workforce of up to 90% in select stores following the official Homeland Security audit process

         Introduced a strategic plan that motivated released employees to retain dignity and reflect positively on the company

         Appointed a Human Resources team to answer questions and provide information to existing and departing staff members

         Selected HR Ambassadors effectively to resolve issues and prevent business disruption

         Cut levels of shrink and Worker s Compensation claim costs on average by removing noted gaps in Loss Prevention and Safety programs

         Decreased the 2010 average claim of $11.2K+ brought it to $4K+ today, through June 2013; was on trend to finish 2013 at or below $2K per claim

         Affected labor costs through introducing pre-sliced meat, commissary deli and bakeoff bakery programs that reduced cost variance for products and labor; also sought to avoid labor issues where possible


Wal-Mart, Inc.,

Director of Operations, 1996-2004

         Managed Sam s Club locations in the Dallas, XXXXXX and Memphis, TN region, including the turnaround of a nine-warehouse club region worth $730M

         Took on full P&L responsibility across locations

         Directed the opening of a new location and three major remodeling projects for existing stores

         Implemented a full-scale training program that prepared top-notch mid-management candidates into high performance General Managers

         Led a previously insolvent region to achieve $14M in net profits for 2004, 57% ahead of budget; also saw a 40% rise over previous year

         Called on visual upgrades, product mix expansion and cost control strategies to turnaround ill-performing locations

         Increased sales from $570M in 2001 to over $730M in 2004, a 28% increase

         Revamped product offerings, which fueled the sale of popular, high-margin items based on a full historical data analysis


Education & Training


Training Completion, Walton Institute of Retail Studies, University of Arkansas

Training Completion, Wal-Mart Advanced Leadership Development Academy

Training Completion, International Business Coach Institute











Yyyyyy x. yyyyyy

201 Ridge Run Ct. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



March 16, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am pleased to submit my application materials for the (INSERT TITLE OF TARGET POSITION) vacancy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifications include the following accomplishments:


  • As a management-level professional, I bring to any position years of progressive experience in multi-unit retail compliance operations. My background includes working for globally-renowned companies, as well as working with them in a consultant capacity.


  • Some of my select core competencies include Strategic Planning, Critical Thinking, Supervision, Communications and many others. My diversity of experience includes actively contributing to processes that fuel positive change. I am able to identify both points of progress, as well as areas for improvement in any operational capacity.


  • Over the course of my career, I ve proven myself adept in guiding my clients to achieve success. I develop and sustain lasting relationships with stakeholders at all levels, both individually or within a team setting.


  • I boast a proven record of delivering direction and guidance in deadline-driven environments that call for adaptability, time management and the ability to work well under pressure. I am often regarded by others as a valuable trainer and mentor. This will serve me well in any executive-level position.


  • Besides an impressive career history, I ve fulfilled trainings through the Walton Institute of Retail Studies at the University of Arkansas, the Wal-Mart Advanced Leadership Development Academy, as well as the International Business Coach Institute.


I am a focused, capable and highly experienced applicant committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.


Yours Truly,

Yyyyyy x. yyyyyy

Enc. Resume



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