- 5147 Leghorn Rd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my M.B.A. with more than 10 years providing high-performance customer service, and operations management support in the manufacturing and transportation industries. I am currently with McElroy Metal, Inc. as a Service Representative, having gone through the ranks starting as an Inventory Clerk in 2011. Prior to this, I was with ISU Nite Ride as Dispatch Officer, following a tenure with Ken Lane Trucking as an Office Manager. For more detaxxxxxxs, please take a moment to go through my resum .

In leveraging my customer service and administrative competencies, regardless of industry, I bring with me my personal strengths that include a passion for achieving business objectives through efficiency focused, people-centric and results-driven work excellence. In the process, I also offer my business-aware social and interpersonal communication skxxxxxxls that help buxxxxxxd relationships with customers, stakeholders, and industry professionals in promoting the company s market-driven reputation, whxxxxxxe fostering a harmonious and collaborative work environment in achieving shared commitments.

I am confident that my education, experience, and personal strengths qualify me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or emaxxxxxx address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 5147 Leghorn Rd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Customer Service ▪ Office Administration

Qualifications Profxxxxxxe

    Self-assured and results-driven management professional with more than 10 years providing high-performance customer service and office management in the manufacturing and transportation industries.

-          Proven dedication to process efficiencies that facxxxxxxitate uninterrupted business operations and delivery of outstanding customer services, contributing to the organization s abxxxxxxity to achieve cost and service quality advantages in highly competitive markets.

-          Detaxxxxxx-oriented, analytical and methodical with critical thinking to resolve professional relationship and complex work issues even under stress.

    Well-organized with multitasking and prioritization skxxxxxxls that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communication skxxxxxxls that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

Key Expertise

Operations Management

    Tactical & Operations Planning

    Customer Service Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

    Task Scheduling Operations

    Inventory Management

    Receivables/ Payables Accounting

    Process/Workflow Improvement

    Productivity Improvement

    Project Management Support

Administration

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

Technical

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

    Provide high quality customer service to internal and external customers, delivering professional and helpful services and assistance before, during and after the customer s engagement with company products that satisfy their needs.

    Provided accounting support in handling transactions involving Accounts Payable and Receivable.

    Developed and executed safety orientation for all new hires, whxxxxxxe keeping all current employees updated on evolving safety standards, relevant government mandates, and industry regulations.

    Downloaded work orders from the company s online portal, processing and obtaining work order approvals, and scheduling assigned resources in completing projects and tasks for each approved order.

    Responsible for providing administrative and clerical support, including A/P, A/R and payroll accounting support in managing merchandise and supplies inventory to ensure uninterrupted operations.

    Responsible for scheduling drivers and organizing the daxxxxxxy dispatch of all equipment, coordinating resource deploying in meeting both planned and unplanned transportation demands during routine and emergency situations.

    Provided record keeping that was organized and readxxxxxxy accessible, whxxxxxxe maintaining customer service in accordance with service quality standards when interacting with customers via phone, emaxxxxxx, and fax.

    Scheduled drivers to pick up or deliver loads to customers or vendors, negotiating rates, and managing the most efficient and cost effective schedules and delivery methods in satisfying the customer s trucking needs.

    Monitored driver s movement and daxxxxxxy service performance, ensuring compliance with policies, procedures, service standards, and safety regulations, whxxxxxxe providing accounting support in processing payroll, A/R, and A/P transactions as well as quarterly corporate tax fxxxxxxings.

Education & Credentials

    M.B.A., UNIVERSITY OF PHOENIX ▪ Tempe, AZ  (2016)

    B.S. Degree, XXXXXXLINOIS STATE UNIVERSITY ▪ Normal, XXXXXX (2010)

Professional Affxxxxxxiations

    Volunteer/ Foster Parent: Second Chance for Pets Rescue in Xxxxxx, XXXXXX

    Volunteer: Xxxxxx County Animal Shelter

    Board Member: Xxxxxx Community Educational Foundation