- 9462 N Elm Ct.Ÿ Brown Deer, WI xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I am pleased to tender my application in response to a job vacancy posting for the position of ____________________________. My resum is attached for your review and consideration.

What I offer is my certificated training in IT, and more than 16 years providing high-performance data telecommunications administration, project management, compliance management, and technical support in the technology solutions industries. I am currently with a lighting technology company Visa Lighting based in Xxxxxx, WI as a Help Deck Coordinator and LAN Administrator. Prior to this, I was with a payment solutions provider Metavante Corp as a Senor Communications Support Rep. For more details, please take a moment to go through my resum .

In leveraging my technical management and administrative competencies in the IT solutions, I also bring to the table my personal work ethics that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in generating repeat business, fostering a solid reputation in the markets, and a promoting a seamless collaborative working experience with colleagues in attaining shared commitments.

I have all the confidence you will find my education, training, experience, and personal strengths as the right mix of qualification with which I can help achieve your objectives as part of your IT management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

BERNARD HALL

Attachment: Resum

- 9462 N Elm Ct.Ÿ Brown Deer, WI xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

LAN / Network Administrator

Qualifications Profile

    Self-assured, dynamic, and results-driven IT professional with more than 16 years providing high-performance data telecommunications, project management, compliance management, and technical support in the payment and lighting technology solutions industries.

-    Exhibit strong dedication to process efficiencies in addressing network issues, developing and implementing state-of-the-art data networking strategies and solutions that empower the business to achieve operating cost advantages.

-    Proven project management skills that leverage technical competences and functional business knowledge in executing and maintaining strategic data networking solutions.

-    Detail-oriented with analytical and innovative thinking to resolve networking and technical project management issues independently or as part of a collaborative engagement.

-    Recognized by management for creative, out-of-the-box problem-solving abilities with decision making skills that deliver and improve operational efficiency in daily network administration.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Excellent people management and interpersonal communication skills that inspire confidence while forging teamwork synergies that transform diversity into a unified force advantage in achieving objectives and shared commitments.

Key Expertise

Operations Management

    Tactical & Operations Planning

    Fiscal & Budget Management

    Technical Service Support

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Industry Regulatory Compliance

Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Project Budget Management

    Systems Install, Configuration, Migration & Integration

    Stress & User Acceptance Testing

Administration

    Technical Staff Performance Management

    Staff Supervision & Training

    Help desk Administration

    Technical Records & Document Management

Technical

    VMware ESX/Virtualization Technologies

    Apps: Quicken, Active Directory, Firewalls, Kaspersky Anti-Virus, QAD ERP, & Adept PDM

    OS: Windows 7 Windows 10, Server 2008, & 2012

    Network: DHCP, DNS, DFS, & SMTP

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), & MS Exchange

    Hardware: Servers, Workstations, peripherals, Switches, Wireless Mobile Devices (Smartphones), & Virtual Machines

Professional Experience

Visa Lighting Xxxxxx, WI

Ÿ Provide strategic and tactical directions in administering LAN operations, maintaining network infrastructure documentation, ensuring security, stability, integrity and efficient operation of all data networks, managing data storage systems, and enforcing compliance with network security policies.

Ÿ Participate in developing technology strategies, including the R&D initiatives that harness new technologies to achieve process efficiencies and customer service enhancements that deliver a competitive advantage for the business.

Ÿ Manage and complete technical projects adhering to scoping specifications, quality work, and user expectations.

Metavante Corporation Xxxxxx, WI

Ÿ Provided technical help desk and user support for more than 5000 LAN users, managing desktop and mobile device configuration and network access, administering user authentication, and diagnosing network problems.

Ÿ Oversaw efficient operations for a large enterprise-level computer and network operations, maintaining schedule flexibility to address user concerns over 24x7 operations, while adhering to service quality standards in addressing phoned-in customer inquiries and concerns on technical issues.

Ÿ Authored technical documentation for FAQ database and developed training materials for system and network troubleshooting, first call resolutions, and changes/upgrades in installed systems.

Ÿ Provided external clients with ATM support, remote diagnostic services, and relevant technical information on system security and status during scheduled network maintenance downtimes.

Ÿ Trained new hires on critical support for Mainframe data processing to include examining JCL, batch processing, device configurations, and system printing, among others.

- 9462 N Elm Ct.Ÿ Brown Deer, WI xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Metavante Corporation Xxxxxx, WI (continued)

Ÿ Provided technical assistance to customers involving internet banking concerns, handling high volume calls requiring multiple tasks while meeting or exceeding expectations in providing customer service.

Ÿ Determined nature of customer concerns, recommending win-win solutions, and escalating to senior management when necessary for timely resolution.

Ÿ Conducted information campaign that educated customers on maximizing functionality of company products.

Ÿ Set up user data and authorization in Quicken and Money products.

Ÿ Researched and verified relevant information to ensure accurate documentation, keeping abreast with industry developments and emerging technologies through online research and participation in trade shows, and taking on added responsibilities to meet new and evolving business demands and objectives.

Education & Credentials

Ÿ B.S. in Political Science, UNIVERSITY OF WISCONSIN-STEVENS POINT Stevens Point, WI

Ÿ Accounting & Business Coursework (30 Credits earned), UNIVERSITY OF WISCONSIN Xxxxxx, WI

Professional Training & Certifications

Ÿ Microsoft Certified Systems Engineer (MCSE) - Tech Skills, Brookfield, WI

Ÿ A+ Certification, CompTIA - Tech Skills, Brookfield, WI

Ÿ Tax Preparer Certification - H&R Block

Professional Affiliations & Community Involvement

Ÿ Member: National Speakers Association

Ÿ Chapter President & Treasurer, Past Area Governor, & Distinguished Toastmaster: Toastmasters International

Ÿ Published Author and Professional Speaker

Ÿ Master Mason

Ÿ Volunteer: Channel 6 Ask the H&R Block Expert tax preparation segment