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Performance-focused manager specializing in driving sales / business growth, building solid teams, creating strategic initiatives, providing world-class service, and cultixxxxxxting a strong company image with superior quality eager to offer progressive public- / prixxxxxxte-sector experience toward maximizing an employer s bottom line.
- Dynamic customer service-focused leader who offers a background in Operations Management, Sales / Marketing, Profit / Loss, Financial Control, Risk Management, and Team Building / Training, and exhibits an ability to see the big picture within evolving industries by promoting innoxxxxxxtive new concepts and ideas to boost success.
- Top performer who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment with a company s vision, xxxxxxlue, and goals to achieve a significant competitive adxxxxxxntage.
- Ambitious self-starter who can develop comprehensive Standard Operating Procedures (SOPs) to comply with internal requirements, and strictly enforces all safety, security, and human resources-oriented regulations.
- Technology savvy with proficiency in Microsoft Office Suite; able to rapidly master new systems / software.
Assistant Branch Manager
Capitalized on the opportunity to direct forward-thinking rental service operations for a global provider generating $17.8 billion in annual revenue, including recruiting, training, mentoring, and managing a top-performing team of seven customer service-driven staff while growing branch to increase profits and manage risk.
Maximized bottom-line performance by leading aggressive sales, marketing, and promotions initiatives in alignment with key corporate goals and standards, and further handled all accounts receixxxxxxble / payable activities.
Adhered to corporate rules / regulations while maintaining the highest standards for fiscal management practices.
Led branch to rank as one of the Top 10 revenue-producing branches in Xxxxxx.
Aggressively marketed to local business by leading initiatives to add new clientele.
Increased growth of current fleet by 20% to transform branch into a thriving operation.
Played a vital role in branch s ranking as #1 in customer service for eight out of nine months.
Improved productivity by training staff to exceed corporate goals and sales / service expectations.
Middle-Level Manager ￨ Senior Training Developer (2009 2013)
Fort Eustis, XXXXXX
Utilized broad scope of military knowledge and dynamic leadership acumen toward directing daily Course Management Office (CMO) operations, including driving growth by directing all recruitment, supervision, safety, quality control, and training / development of eight U.S. Army Soldiers and two U.S. Army department civilians.
Optimized operations efficiency by continually reviewing, analyzing, and implementing changes to 650+ U.S. Army Aviation instruction lesson plans, as well as student exxxxxxluations and handouts and PowerPoint presentations.
Actively managed six apprentice, six middle-level, and three senior-level training programs.
Built a cohesive team focused on proactive collaborations and expeditious handling of priorities.
Increased standards and conformance by initiating new policies for Standard Operating Procedures.
Reduced implementation time of instructional lesson plans, student exxxxxxluations, and PowerPoint presentations by 70% by successfully implementing streamlined training / development process efforts.
Expertly analyzed, designed, developed, implemented, and exxxxxxluated comprehensive safety compliance within 650+ U.S. Army Aviation training plans and inserted cautionary references reinforcing key OSHA.
Demonstrated solid communications and negotiations proficiencies toward facilitating the completion of a six-month project three weeks early by resolving conflicts between contractors and management.
Middle-Level Manager (2003 2009)
Fort Lewis, WA ￨ Mosul, Iraq ￨ Fort Polk, LA ￨ Baghdad, Iraq
Strategically steered daily operations of a large-scale department consisting of four sections, including leading a results-focused team of four subordinate supervisors, 28 aircraft mechanics, one production control specialist, and one quality assurance specialist, as well as continually preserving a synergistic team environment during deadlines.
Appointed organizational Safety Manager and EEO Representative.
Achieved 400+ days of organizational accident-free aviation maintenance.
Led completion of 35,000+ aviation maintenance man-hours of Army aircraft repairs.
Spearheaded the development of a comprehensive CPR training and recertification program.
Researched, organized, and taught quarterly organizational safety briefing for 120+ personnel.
Awarded a commendable rating consecutively during bi-annual Army maintenance inspections.
Established solid organizational Standard Operating Procedures (SOPs) for aircraft electrical repairs.
Team Leader (1998 2003)
Fort Campbell, KY ￨ Bagram, Afghanistan
Led decision-making among a details-driven team of 15 aircraft mechanics performing aircraft structural repairs, including ensuring compliance with modification work orders and conducting training on aircraft structural repairs, fabrication of structures and panels, heat treating technics, fabricating metal, and all composite repairs.
Mentored teams in performing scheduled and unscheduled maintenance for 50+ highly modified, non-standard Army aircrafts, including ensuring work was documented and safely achieved to meet and / or exceed objectives.
Coordinated, exxxxxxluated, and ensured quality repair of 40+ U.S. Army helicopter scheduled maintenance services.
Achieved zero job-related injuries across a four-year period of leadership.
Served as proactive advisor to senior management on EEO organizational challenges.
Successfully completed 5,500+ aviation maintenance man-hours of aircraft structural repairs.
Enforced a weekly preventative maintenance program on $600,000+ worth of tools and equipment.
Bachelor s Degree in Management
Managing Conflict with Peers
Team Leadership Continuous Learning Course
Green Belt Lean Six Sigma ￨ Microsoft Excel Studies
Defense Packaging of Hazardous Materials for Transportation
Training Developer Middle Manager ￨ Equal Opportunity Advisor
Automated Systems Approach to Training ￨ Aviation Accident Prevention
Antiterrorism Training Level II ￨ Aircraft Component Repairer Supervisor
Defense Hazardous Materials / Waste Handling ￨ Environmental Compliance Officer Certification
Technical Transportation of Hazardous Materials ￨ Human Resources for Supervisors ￨ Instructor Exxxxxxluator
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