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Yyyyyy x. yyyyyy

- 1765 Woods Dr.Ÿ Beavercreek, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Automotive Service Management


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 17 years providing high-performance customer service, business management, and operations oversight in the aftermarket automotive industry.

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Automotive Sales Management

    Marketing & Sales (Trad. & Online)

    Business Development

    Retail Sales Management

    Territory Sales Administration

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Parts Inventory Management

    Aftersales Service Management

Business Administration

    Business Planning & Execution

    Fiscal & Budget Administration

    Change Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Profitability Management

    Negotiations & Diplomacy

    Policies & Regulatory Compliance (i.e. OSHA, etc.)

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Manager, O Rielly Auto Parts Ÿ Xxxxxx, XXXXXX Jan 2009 Present

    Manage daily operations covering cash management, inventory management staff scheduling and ensuring completion of customer orders in accordance with job specifications and client expectations.

    Provide HR support in recruitment, onboarding and continuing staff development, annual performance evaluations, promotions, and termination as needed.

    Oversee sales and customer service, quality assurance, public relations to build new accounts.

    Manage the company fleet vehicles covering scheduled maintenance and service log updates, diagnostics, and courtesy installation of parts on customer vehicles.

    Build and sustain professional productive relationships with customers, fostering teamwork with sales staff to delight customers and promote customer retention goals.


Manager, Napa Ÿ Xxxxxx, XXXXXX Sep 2006 Jan 2009


Manager, Genuine Auto Parts Ÿ Xxxxxx, XXXXXX Apr 2003 Oct 2006

    Managed daily front-and back-office store operations in achieving committed business objectives for growth.

    Oversaw credit and cash sales, courtesy installation of parts on customer vehicles, .handling of cash receipts and deposits, merchandise returns, shipping and receiving of new stock, diagnostics, and dispatching delivery drivers.

    Provided HR support in employee scheduling and development, and onboarding of new hires.

    Ensured productive professional customer relations for continued patronage while building new wholesale accounts.

    Generated periodic sales reports to head office as well as recommendations for programs and solutions that improve process efficiencies and customer service.


Advance Auto Parts Ÿ Xxxxxx, XXXXXX

Commercial Parts Pro May 1999 Apr 2003

    Served as a sales team member delivering the highest level of customer service in aftersales auto parts replacement.

    Maintained friendly and professional customer interactions, ensuring compliance with all merchandising and service quality standards at all times to promote customer repeat business.


Education & Credentials


    Certificate of Completion, Automotive, GREENE COUNTY CAREER CENTER Ÿ Beavercreek, XXXXXX (2000)

One of 15 students in Senior Year selected for the Chrysler Apprenticeship Program


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