Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Operations Management ~ Planning ~ Analysis ~ Training & Leadership

Policy & Procedure Development ~ Report Preparation ~ Strategic Planning

         Excel at spearheading full-scope daily operations encompassing scheduling, customer service, SOP development, safety, security, maintenance functions, employee/union relations, and record-keeping.

         Solid managerial skills including interviewing, background/reference checks, orientation, training, mentoring, counseling, coaching, performance management, and motivation to optimize morale and retention of high-performance personnel.

         As a former drill sergeant, trained and managed 1,000+ troops to ensure consistent adherence to stringent military standards.

         Consummate strengths in analyzing existing organizational practices and driving process improvements to elevate customer service and company reputation.

         Excel at steering projects and initiatives to maximize use of resources, boost productivity, control costs, and achieve performance benchmarks.

         Adept at interfacing with key stakeholders to mitigate risks and drive forward-moving efforts.

         Highly skilled at connecting with and managing people from diverse cultures and backgrounds.

         Outstanding skills in workflow optimization and standardizing procedures and best practices to eliminate unproductive processes.

Metropolitan Atlanta Rapid Transit Authority, 2003 to Present

Rail Controller 2011 to Present

         Control movement and status of trains by monitoring and interpreting display board, workstation displays, and radio communication to track revenue operations, non-revenue vehicle activity, and scheduled or unscheduled maintenance.

         Diligently enforce constant adherence to schedules and corporate operating procedures.

         Report station problems, equipment malfunctions, and emergencies to appropriate personnel, and initiate alternative methods of operation during abnormal conditions.

         Completed training to serve as Superintendent of Rail Line Operations when needed; coordinate safe and efficient rail service, enforce rules and regulations related to passenger trains, and join forces with Maintenance Superintendent to ensure optimum fleet readiness, availability, and performance.

         Actively participate in implementation and documentation of repair activities or emergency response procedures in alignment with safety and security requirements.

         Efficiently coordinate unified activities with other operations and maintenance staff to avert or minimize service interruptions.

         Critically and methodically evaluate passenger service to ensure rigorous compliance with district policies, procedures, rules, and regulations.

         Devise and implement emergency action plans, and coordinate emergency operations with field personnel, and other departments and outside agencies.

         Meticulously maintain hourly and daily records as well as special reports.

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Communication Specialist 2006 to 2011

         Leveraged advanced knowledge of transit system to support internal and external communications which directly impact operations.

         Closely monitored and administered train control display, power, and PBX boards.

         Managed ongoing radio communications to determine status of train movement, power, and equipment and station activities.

         Extensively interfaced with rail controllers, line supervisors, station services personnel, and other department supervisors to support and ensure seamless control center operations.

         Prepared and published relevant information for display on electronic signs as appropriate.

         Created and submitted regular spreadsheets to illustrate performance of communication process.

Small Bus Operator 2004 to 2006

         Safely operated busses to pick up, transport, and drop off passengers along designated routes, collected fares, and issued transfers as requested.

         Adhered to government regulations such as ADA in concurrent roles as Dispatcher of Small Bus & Mobility and Reservation Agent for Mobility; applied polished organizational skills to devise associated schedules.

Traffic Checker 2003 to 2004

         Directly supported and optimized transit operations by observing and systematically recording passenger movement and volume in the field.

         Accurately counted transit passengers at specified locations and tabulated data for formal reports.

Omaha Steaks, Alpharetta, Georgia, 2002 to 2003

Manager

         Directed complete spectrum of business operations inclusive of personnel management, purchasing, budgeting, accounting, customer service, and quality assurance.

Home Depot, Morrow, Georgia. 1999 to 2002

Department Manager

         Governed daily operations within several high-volume departments collectively producing $2.5M+.

         Championed efforts to fuel gross annual sales by 30%, and awarded on several occasions for achievements in customer service excellence and staff leadership.

         Oversaw human resources functions such as interpreting policies and procedures, evaluating employee performance, creating work schedules, ensuring OSHA compliance, and training sales personnel.

Prior background with US Air Force / Texas and Georgia National Guard (honorably discharged) includes roles such as:

Human Resource Manager

Information Manager

Drill Sergeant

Quality Control Inspector

BS, Information Systems, Security Administration, Honors

Strayer University, Morrow, Georgia

Completed extensive and ongoing management and leadership training throughout career