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- Strong interpersonal communication skills, key to cultivating positive relationships with prospective and existing customers.
- Regarded for ability to successfully perform administrative tasks within fast paced environments.
- Proven ability to implement strategies to increase efficiency throughout daily operations.
Blue Water Trucking, Romeo, MI; Dispatcher 2014-2016
- Maintained positive relationships with automotive plants (GM, Ford and Chrysler) and drivers to maximize efficiency throughout all operations.
- Utilized strong organizational skills to track equipment, maintain inventory control and complete administrative functions.
- Used various IT tools, including Peoplenet and Google, to update daily routes.
Shelving + Rack Systems, Inc.; Customer Service Representative 2008-2010
- Successfully established and maintained new client relationships, leading to increased company revenue and continual achievement of sales goals.
- Provided highly effective training initiatives for newly hired employees.
- Demonstrated top notch customer service skills; conducted thorough post sale follow up to ensure satisfaction and retention.
- Generated thorough reports to track company sales.
Comcast; Customer Service Representative 2007-2008
- Provided excellent customer service in an inbound call center, focusing on inquiry resolution, account management and promoting additional company products/services.
TCT Stainless Steel Inc.; Regional Territory Manager 2000-2004
- Utilized various tactics, including cold calling, networking and prospecting, to establish and maintain client relationships.
- Continually met and exceeded existing company sales goals.
TCT Stainless Steel Inc.; Office Manager 1992-2000
- Heavily involved in all daily office operations, ranging from invoice management, payment processing and supply management.
TCT Stainless Steel Inc.; Receptionist 1987-1992
- Provided excellent customer service and administrative support throughout daily office operations.
Business Coursework Completed, Macomb Community College, Macomb, MI
High School Diploma, Rochester Hills Christian High School, Rochester Hills, MI
Cold Calling in the Workplace Seminar; 2001
Run Club Founder / Member, Rochester Lifetime; 2003-2009
Volunteer, Kensington Community Church
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