Accomplished relationship builder and team leader with a consistent proven track record of achievement.

         Senior-level executive with experience turning around underperforming operations and meeting goals.

         Outstanding knowledge of all aspects of the supply chain, including negotiating with vendors.

         Experience building and leading a team to maximize their potential and exceed performance.

Supply Chain Management Team Leadership/Management Budgeting/Profit & Loss

Inventory Control Interviewing and Hiring Auditing

Facility Management Vendor Relations Contract Negotiations

Crossroads Courier Feb. 2014-Present

Director of Operations (Apr. 2015-Present)

         Reporting to the President, manage offices in St. Louis (Ground & Air), Kansas City, Las Vegas and Phoenix.

         Oversee more than 300 independent couriers, 275 nationwide agent partners and 45 staff members, as well as five division-level managers.

         Lead all aspects of operations, including enterprise-level accounts, pricing, facilities and billing.

         Conduct a twice-yearly audit to ensure operations are meeting or exceeding performance metrics.

Accomplishments:

         Eliminated $150,000 in scheduled overtime year-over-year from 2016.

         Exceeded on-demand order delivery 1.5% and scheduled delivery goal .5% while simultaneously supporting $19 million in annual revenue.

         Achieved 200 basis points out of cost of goods sold (COGS).

Operations Manager, St. Louis Division (Feb. 2014-Apr. 2015)

         Led all aspects of operations while managing 35 team members, including six direct reports.

         Re-wrote job descriptions for every staff member in the absence of a Human Resource Manager.

Accomplishments:

         Exceeded metrics for on-time performance across both on-demand orders and routes while supporting organic sales growth of $1.5 million.

         Spearheaded a $5 million acquisition, including coordinating between sales, accounting and operations to successfully integrate operations within just eight months. 

         Reduced costs by eliminating overpayments to courier driver after discovering errors during an audit, and captured additional revenue resulting from finding under-billing on manually-priced accounts.

Save-A-Lot Food Stores June 2010-Feb. 2014

Replenishment Buyer (March 2013-Feb. 2014)

         Led annual inventory valued at $250 million across 13 distribution centers, including more than $6 million in weekly inventory of ice cream, baked goods, frozen dinners and meat and soft drinks.

         Worked closely with vendors to ensure timely receipt of all outstanding orders.

         Drafted purchase orders and maintained accurate forecasting and demand history for all items.

Accomplishments:

         Consistently ranked as a Top 3 Buyer on a buyers scorecard.

         Achieved a 99% in-stock service level, which was .5% above target goal.

         Exceeded overstock goal by 1.73%.

Store Manager (June 2010-Mar. 2013)

         Rotated between five grocery store locations in the greater St. Louis and Kansas City markets.

         Led up to 20 direct reports while overseeing locations generating up to $5 million in annual sales.

         Implemented a new productivity program at three stores in the Kansas City market.

         Communicated effectively with executives in the corporate office, including Board of Directors members.

         Managed scheduling, ordering and creation and execution of the weekly and monthly business plan.

Accomplishments:

         Turned around four underperforming stores in less than 24 months.

         Increased same-store sales more than 4% and exceeded EBIT by more than $300,000.

         Outperformed customer service metrics 17% to lead the market.

         Exceeded productivity 8.3% and also reduced overtime.

         Decreased overall store shrink 200%, including for meat and produce.

         Eliminated $55,000 in excess inventory at the Kansas City, MO location.

         Selected to open the first new Save-A-Lot location after implementing a new corporate roadmap.

         Chosen by the District Manager to serve as a Training Site Mentor.

Bachelor of Science, Business Administration (BSBA), Management focus; earned May 2010

University of Missouri, Columbia

Dear Hiring Manager:

With this letter, I wish to express my genuine interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am an accomplished relationship builder and team leader with a consistent proven track record of achievement. As a senior-level executive, my experience includes turning around underperforming operations and meeting goals. I have an outstanding knowledge of all aspects of the supply chain, including negotiating with vendors. Furthermore, I have experience building and leading a team to maximize their potential and exceed performance. Among my additional unique qualifications and achievements:

         Oversee more than 300 independent couriers, 275 nationwide agent partners and 45 staff members, as well as five division-level managers.

         Eliminated $150,000 in scheduled overtime year-over-year from 2016.

         Exceeded on-demand order delivery 1.5% and scheduled delivery goal .5% while simultaneously supporting $19 million in annual revenue.

         Spearheaded a $5 million acquisition, including coordinating between sales, accounting and operations to successfully integrate operations within just eight months. 

         Reduced costs by eliminating overpayments to courier driver after discovering errors during an audit, and captured additional revenue resulting from finding under-billing on manually-priced accounts.

I hold a Bachelor of Science in Business Administration (BSBA), Management focus from the University of Missouri, Columbia.

I would welcome the opportunity to interview with you and share more about how I would be a valuable asset to your team. I look forward to speaking with you in the very near future.

Sincerely,

Yyyyyy x. yyyyyy

636-795-2289
abc@xyz.com