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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Results-driven Professional eager to contribute 20+ years of proven experience to a role in Revenue Cycle Management / Patient Financial Services.


Profile of Qualifications


  • Proven track record of streamlining process improvement initiatives to significantly increase efficiency.
  • Expert level knowledge of revenue cycle management and overseeing patient financial services within fast-paced environments.
  • Regarded for the ability to leverage top notch leadership skills to build and manage high-performance teams with 80+ members.
  • Skilled in reviewing all information to ensure quality control throughout all operations.


Key Areas of Expertise


  Revenue Cycle Management

  Process Improvement

  Patient Financial Services

   Interpersonal Communication


  Quality Assurance


Professional Synopsis


Dynasplint Systems, Serverna Park, MD 2016-Present

Accounts Payable Manager

  • Leverage top notch financial knowledge to successfully direct daily accounts payable operations, as well as activities of accounting team.
  • Demonstrate a strong attention to detail while reviewing all data for accuracy and quality control.
  • Generate detailed reports for executive team; relay pertinent information to appropriate parties.
  • Associated duties include account reconciliation, oversight of general ledger, management of expense reports and coordination of invoices.


Ameritox, Columbia, MD 2012-2016

Senior Manager of Revenue Cycle / Patient Financial Services

  • Fulfilled critical leadership position, successfully directing various operations across 6 departments.
  • Built, trained and oversaw a high-performance management team with 14 members; closely monitored individual performance and implemented action plans a necessary.
  • Received merit based promotion due to top notch management and organizational abilities.
  • Streamlined process improvement initiatives to significantly increase efficiency.
  • Demonstrated expert level knowledge of collections, denial management, cash apps and quality assurance.

Key Achievements:

  • Recognized for record high cash collections.
  • Successfully reduced open credit processing time to below state and federal requirements.
  • Cut DSO to under 30 days.
  • Revamped existing processes to reduce staff by 20%.
  • Successfully reviewed and identified top denial reasons for 300+ payers; resolved coding / billing issues in a timely manner.
  • Implemented highly effective strategies to reduce employee turnover rate.


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000



Maxim Healthcare Services 1999-2012

Operations Support Manager

  • Assumed key leadership role, overseeing day to day operations of 70+ Reimbursement Specialists and 8 Managers across 70 home care offices.
  • Successfully oversaw all billing and collections operations; revamped existing processes across multiple regions to significantly increase efficiency.
  • Demonstrated excellent interpersonal skills throughout daily interactions with executive level team.
  • Conducted in-depth training to significantly boost team performance.

Key Achievements:

  • Oversaw billing and collections operations totaling $45M in accounts receivable.
  • Continually held highest cash collection numbers and lowest over 90 rate within region.
  • Recognized as 2 time recipient of Employee of the Year.


Previous Positions:

Chesapeake Oncology; Office Billing Manager 1998-1999

Healthcare Consulting Group; Project Manager 1995-1998

American Day Treatment Center; Billing and Collections Supervisor 1992-1995

Union Memorial Hospital; Patient Account Coordinator 1989-1992




High School Diploma, Martin Spalding High School

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