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Yyyyyy x. yyyyyy
34200 Ridge Road, # 0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● firstname.lastname@example.org
Management Professional Healthcare & Hospital Operations
Housekeeping ~ Operations Leadership ~ Process Improvements
Multimillion Dollar Budget Administration ~ Team Leadership ~ Compliance
- Advanced skills in the healthcare industry, especially related to housekeeping, environmental compliance, patient safety, and quality assurance.
Broad management background spans facilities management, project management, inventory control, risk management, strategic planning, training, vendor relations, and driving efforts to boost productivity.
- Excel at interfacing with key stakeholders to propel forward-moving efforts and control expenses.
- Methodical and perceptive; extremely well-versed in masterminding measurable process improvements.
- Highly effective communicator; able to coordinate, empower, and guide cross-functional teams in accomplishing objectives and meeting deadlines in a fast-paced, high-growth, and diverse environment.
Consummate financial expertise includes accounting, forecasting, budgeting, and profit maximization.
- Launched Epic bed tracking system at OhioHealth Grant Medical Center and digital housekeeping tool recognized as 1st web-based environmental service management tool for Ohio State University Medical Center.
- Played an integral role in successful implementation of RFID technology at OhioHealth Grant Medical Center.
- Guided implementation of Epic software solution to track patient discharge and room at Ohio State University Medical Center and at Ohio Health Grant Medical Center to track patient discharge and room cleaning/maintenance.
Held an instrumental role in Grant Medical Center earning an outstanding HCAHPS score, achieving overall rating of 76.6% (91st percentile) in 2012, ranking above target and in top decile.
Actively participated in Grant Medical Center successfully passing 2011 and 2012 JCAHO inspections.
Joined forces with Facility Director and Manager to accelerate bed cleaning process from 70 minutes to 50 minutes while improving cleanliness score to 76 (versus norm of 72), housekeeping services at score 71 (norm 67), and staff courtesy score from 86 to 90%.
Played a major part in implementing largest hospital automated transport system in the U.S. at Ohio State Medical Center which paid for itself in five years (versus seven-year forecast) and saves up to $1.5M annually.
Handpicked as Acting Interim Facility / Environmental Services Manager at Wexner Medical Center two months after hire date and held role for entire six-month assignment.
Grant Medical Center, Columbus, Ohio, 2013 to Present
Housekeeping & Environmental Services Manager
Manage 80 FTEs, four Operation Managers, and six supervisory personnel in housekeeping, patient transport activities, parking, facility management, and environmental services.
As integral member of hospital-wide supply chain cost-cutting initiative, introduced QSIGHT℠ to drastically enhance inventory control and supply management.
Proactively initiated lean process improvements such as Gemba walks and Kaizen projects.
Implemented Service Excellence Training Program and Service Excellence Recognition Program.
Launched real-time solutions program which reduced complaints by 20%.
Pioneered concierge program to handle non-medical needs for families during hospital stays.
Championed efforts to slash grievance closing days from 15 days to six days.
Generated $450K in annual savings by controlling overtime expenses and enforcing 100% productivity levels.
Established and integrated recycling program to save over $10K annually.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Spearheaded IT project management operations with accountability for 100 FTEs and $1.9M annual budget.
Led go-live of CareConnect across all 11 hospitals and offices encompassing 700 doctors.
Directed IPad pilot program to streamline bed assignments and enhance mobility among units.
Championed Vocera go-live to bolster communication and responsiveness throughout medical center.
Orchestrated pilot project for cloud-based ES Optimizer real-time reporting solution which enhances staff assignments, quality assurance levels, team cohesiveness, and overall efficiency.
Improved bed turnaround time to <44 minutes and patient transport turnaround time to <29 minutes.
Introduced Bio-Systems sharps management program to capture $45K in annual savings.
Slashed supply costs by 25% by persuasively negotiating vendor contracts for medical supplies.
Introduced automated maintenance management system to meticulously track 6,000 work orders per year, 4,000 equipment items, and 13,000 repair parts.
Actively serve as member of Nursing Council tasked with reducing rate of C. diff infections among patients.
Ohio State University Medical Center, 2010 to 2013
Facility / Environmental Services Project Manager
Directed facility services across 932-bed university hospital including personnel leadership, continuous improvement, patient and staff satisfaction, regulatory compliance, and monthly quality inspections.
Overhauled cleaning standards for 17 high-touch objects in patient rooms and trained staff to comply with current infection control cleaning guidelines; lowered C. diff rate from 14.6 to 9.8 per 10,000 patient days over 18 months.
Managed Housekeeping on evening shift including QA, room inspections (via fluorescent marking and ATP bioluminescence), staff schedules, performance evaluations, facility preventative maintenance, and staff training.
Conduct environmental and facility rounds with Nursing Manager to identify opportunities for quality improvement.
Oversaw incident reports, maintained OSHA documentation, and controlled 2nd shift operational budget.
Coordinated upgrade of 48 PCs and trained end users to maximize business continuity and productivity.
Provided comprehensive construction management for capital improvement projects valued up to $200K.
Contributed to planning and deployment of Automated Transport System (ATS) featuring 46 pre-programmed Automatic Guided Vehicles (AGVs) which deliver medical supplies 24/7 to designated areas throughout Ross Heart Hospital, The James Cancer Hospital, Doan Hall and Rhodes Hall.
Comfort Inn & Suites, Mentor, OH, 2008 to 2010
Headed daily operations of 156-room hotel, restaurant & bar including budget, human resources, sales/marketing, maintenance, health and safety, guest satisfaction, and staff development and management.
Oversaw HR functions such as payroll, staffing, employee relations, team-building initiatives, training, and health and safety; extensively enforced safety compliance by staff to maintain Workers Compensation rate close to zero.
Days Inn / Quality Inn & Suites, Kingsland, GA, 1998 to 2008
Championed major renovation to transform and upgrade 120-room Days Inn brand to Quality Inn; seamlessly coordinated workforce, contract negotiations, vendor relations, and quality control/inspections.
Directed human resources from interviewing, hiring and training, to payroll and performance management.
Days Inn, Durham, NC, 1996 to 1998
Assistant General Manager
Supported GM in directing daily business operations for 119-room hotel by diligently maintaining top-quality guest service including property maintenance and guest room cleanliness.
Bachelor of Science, North Carolina Central University, Durham, NC
Certified Hotel Administrator, Educational Institute of American Hotel & Motel Lodging Association
Cendant MSI, IHIS Bed Tracking System, Digital Housekeeping, Vocera Go Love, Choice Advantage PMS, Microsoft Office, ASP.Net, Java, C++, Kronos, and project management applications
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