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Driven, focused, and knowledgeable human resources professional with several years of experience in administrative roles along with an exceptional background in overseeing daily operations within a variety of environments. Experienced in working within cross-functional teams, handling staff recruiting efforts, maintaining employee files, and reviewing complex customer service situations. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.

Human Resources Best Practices Staff Recruiting Interviewing Training/Coaching

Project Management Federal/State Regulations Customer Service/Support

Process Improvement Oral/Written Communication Team Leadership Performance Evaluations

  Oversaw the HR department for the 497^th Company which centered on designing and implementing policies, managing personnel issues, and updating employee handbooks

  Provided a high level of support and training to team members, communicated job expectations, and led approximately 10 Soldiers during new hire orientation each month

  Achieved a cost savings of $3 million through the streamlining of training and appropriate management of resources in addition to overseeing resources valued at over $800 thousand

  Coordinated the completion of 30 performance reviews per quarter, supervised projects valued at over $3 million, and conducted training for a group of 175 Solders and 50 Iraqi Guardsmen

  Instrumental in the support of operations at Sather Air Base which included supervising teams, clearing and grading 120,000 tons of debris, and achieving a cost savings of $3 million

  Maintained a significant knowledge of both federal and state federal regulations which resulted in maintaining regulatory compliance at all times

  Achieved several accolades which included the Army Accommodation Medal (3x), Army Achievement Medal, Air Force Achievement Medal, Volunteer Medal, and Good Conduct Medal (4x)

  Facilitated customer service and administrative operations within a banking environment which included addressing customer inquiries and performing financial data analysis

  Maintained a knowledge of internal banking products, ensured standard operating procedures were followed, and attended relevant seminars within the banking industry

  Managed mortgage analysis loans from the VA, Fannie Mae, and Freddie Mac, oversaw small/jumbo loans, and served on several internal committees

  Successfully earned a 98% customer satisfaction rating due to a superior ability to diffuse escalated situations and utilize superior customer service abilities

Additional Professional Experience Includes:

Financial Analyst, Wells Fargo Financial (2005-2006) and Team Leader, HEB (2005)