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Yyyyyy x. yyyyyy


1306 Spring St.| Poplar Bluff, MO 6390xxx-xxx-xxxx |


Customer Service & Sales Expert

Client Relations | Administrative Support | Communication | Interpersonal Skills

Conflict Resolution | Time Management | Strategic Planning


Organized, punctual professional with 30 years of dynamic experience employment including 17 years in office management within a retail setting. Skilled in serving as an active contributor towards the achievement of organizational objectives. Excel under pressure in time-sensitive environments. Recognized as an administrative high-achiever due to strong clerical support savvy and commitment to coordinating smooth workflows. Adept in delivering high-caliber service to clients, both individually and as a team member. In search of an Office Receptionist role that will allow for use of guest relations and business acumen, as well as promote growth and achievement in an innovative setting.


Professional Experience


Generations Furniture | Sales Associate 2017 Present

  Warmly welcome customers and converse with each to best assess their respective needs

  Market and promote furniture, accessories and protection plans; reply to related questions using product expertise and willingness to achieve customer satisfaction


Rogers & Hollands Jewelers | Office Manager 2000 2017

  Greeted all guests and determined the nature of their visit in order to optimally meet their needs

  Directed patrons to a Sales Associate for further assistance as needed

  Spearheaded home office communication efforts on a daily basis; practiced proper phone etiquette

  Oversaw the shipping and receiving of merchandise to ensure timely, accurate delivery; processed all special orders as needed

  Controlled inventory, managed cash and carefully tracked repair margins

  Honored as Office Manager of the Year four times during tenure 

  Earned promotion to District Office Trainer

o   Led the mentoring and guidance of all new hires and retrained existing support staff on an as-needed basis

o   Possessed an innate ability to connect with and educate others by setting a positive example in the workplace


Eurest Dining Services | Food Service Director III 1998 2000

  Managed a two-shift caf in Illinois and later transferred within Eurest to Washington State

  Directed all customer and employee relations efforts within both locations

  Also managed labor, ordering, inventory control and staff operations, such as interviewing, hiring and training


Ponderosa Steakhouse | Shift Coordinator 1985 1997

  Tirelessly managed daily operations in a fast-paced dining setting; trained team members to deliver first-class customer service at all times that encouraged repeat business

  Handled logistical duties such as ordering, inventory, bookkeeping and staff interviewing


Education & Training


Certificate, Audio Engineering and Record Production, The Recording Workshop

Completed Courses, Drafting, Heartland Community College (4.0 GPA)

Certificate, Culinary Arts, Masterworks-Eurest Dining Services

Yyyyyy x. yyyyyy


1306 Spring St.| Poplar Bluff, MO 6390xxx-xxx-xxxx |



March 16, 2018


Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any role years of customer-facing experience in industries such as retail, foodservice and office management. It is my hope to apply the skills I ve gleaned over the years to an Office Manager position in a customer care-focused setting.


  My experiences thus far have sharpened my training, operational planning, communication, supervision and relationship building competencies. In the next professional opportunity I take on, I hope to call upon my existing areas of strength, as well as develop new ones.


  As a professional, I have earned honors due to my diligence and positivity. While working with a jewelry retailer as an Office Manager, I was named Office Manager of the Year four times during my 17-year tenure with the company. I also earned a promotion there that allowed me to take the lead on training staff at the district level.


  In addition to my work chronology, I have certifications in both Audio Engineering and Record Production, as well as Culinary Arts. I also completed college coursework at Heartland Community College, where I maintained a 4.0 GPA. My diversity of experience educationally and professionally makes me an ideal candidate for any administrative management role.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume



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