Outstanding listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders, including customers, colleagues and vendors.

  Excellent administrative skills to collect and file documents, files and reports.

  Solid analytical, time management, attention to detail and organizational skills, including prioritizing tasks.

  Demonstrated ability to work well independently as well as part of a team.

  Experience with medical and insurance billing and terminology.

  Proficient with Microsoft Office Suite with strong data entry skills.

  Experience operating a Point of Sale (POS) cashier system.

Communication Skills:

  Built and maintained rapport with individuals from all walks of life to gain their trust, confidence and respect, including those with mental retardation development disabilities (MRRD).

  Communicated effectively with key stakeholders in person, over the telephone and via email.

  Proactively identified and resolved problems with customers in real time to maintain their loyalty.

  Collaborated well with a diverse group of colleagues to achieve performance objectives.

Administrative Skills:

  Maintained financial data and administered employee files in an accurate, timely and efficient manner.

  Entered a high-volume of data into a computer system and achieved productivity standards.

  Demonstrated a well-organized work environment to satisfactorily complete daily tasks.

Business Manager, Roof Services 2009-2015
Owner, CMM Auto Glass Inc./Twin Forks Auto Glass 2005-2008
Vocational Instructor, AHRC (MRDD population) 1988-91

Bachelor of Science (BS), Psychology, University of Phoenix; earned 2011

  Medical Transcription Certificate, Long Island Business Institute; earned 2004

  Science Certificate, New College of California, affiliate of Logan College of Chiropractic; earned 1996

  Real Estate Diploma, American Real Estate School; earned 1991