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Sales & Marketing Executive-Level Administration Public Relations
Community Engagement Team-Building & Leadership Project Management
Considerable talents in sales, marketing, budgeting, forecasting, data analysis, project & program coordination, resource management, account development, grant writing, and executive support.
Solid experience in recruiting, interviewing, hiring, training, coaching, employee relations, performance management, and conflict resolution.
Considerable strengths in developing and motivating highly productive and engaged teams.
Adept at coordinating projects and producing quality deliverables on time and within budget.
Outstanding talents in event planning, problem solving, collaboration, media/public relations, goal setting, negotiating, and staff supervision.
Exemplary ability to analyze current market trends to plan organizational development strategies and promote programs with persuasive conviction.
Strong technical acumen; currently participating in computer networking and IT courses.
Excellent talents in leading teams to attain goals in alignment with strategic, fiscal, market, customer, and quality criteria.
Highly skilled at connecting with and directing people from diverse cultures and backgrounds.
Outstanding skills in standardizing procedures and best practices to eliminate unproductive processes.
South Texas Blood & Tissue Center San Antonio, TX, 2016 to Present
Donor Recruitment Supervisor
Nominated for Donor Recruitment Supervisor of the Year in 2017 based on outstanding performance in field donor recruitment sales & marketing operations.
Led newly-assembled team to attain overall sales goal nine out of 12 months in 2017.
Restructured teams, realigned territories, and assigned goals to generate new business/accounts.
Attend meetings throughout community to motivate and mentor recruiters, continually assess goal attainment, monitor staff performance, and provide constructive feedback to bolster field activity and maximize donor group production.
Meet and surpass goals and forecasts by organizing ongoing mobile blood drives according to mobile scheduling guidelines and inventory needs, and provide guidance to management on strategies for improvement.
Closely partner with Planning Operations and Donor Services staff to consistently achieve cost per unit collected (CPUC) targets.
Provide exceptional customer service through established feedback channels to swiftly resolve issues and drive satisfaction.
Sole nominee from leadership team to be recommended for Rolf Kovenetsky Leader of the Year Award which recognizes an outstanding supervisor, manager, or director in both recruitment and collections .
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United Blood Services San Angelo, TX; Lubbock, TX; and McAllen, TX, 2007 to 2016
Regional Donor Recruitment Manager / Senior Donor Recruitment Representative
Promoted to lead donor recruitment operations across multiple blood centers (fixed and mobile sites) by orchestrating strategic sales, marketing, and awareness plans to achieve annual goals.
Oversaw complete spectrum of administrative operations including regulatory compliance, staffing/hiring training, performance management, employee relations, forecasting, and community outreach.
Contrived blood donor recruitment program and held accountability for media planning, public relations, budget development, market/trend/data analysis, and educational presentations throughout community.
Project-managed production of compelling promotional video with Texas Tech University to increase awareness, sales, and overall revenue in 2014.
Achieved or surpassed sales goal each month in 2012 to rate Superior on performance appraisal, and repeated achievement in 2013 to achieve Exceptional assessment.
Frequently exceeded sales targets in 2014 by reaching between 101% and 123.8% of goal, and continued success into 2015 by capturing average of 125.5% of goal.
Lithia Motors San Angelo, TX, 2005 to 2007
Spearheaded recruitment, screening, background checks, and hiring of quality talent to ensure adequate staffing coverage while adhering to defined labor budgets.
Trained new hires in harassment and discrimination prevention, implemented and managed employee wellness awareness program, and coordinated efforts to maximize staff retention and satisfaction.
Effectively responded to employee inquiries regarding benefits enrollment process and changes.
Shannon Clinic San Angelo, TX, 2001
EKG / Treadmill Technician / Phlebotomist
Directly supported operations within Heart Center by applying halter monitors, performing phlebotomy, administering EKGs, assisting with stress tests, and scheduling appointments.
West Texas Medical Associates San Angelo, TX, 1999 to 2001
Medical Assistant / Histotech / Coding Specialist / Data Entry Specialist
Steadily advanced through a series of promotions to most recently supporting physician in delivering top-quality patient care.
Prepared solutions, reagents and stains, processed frozen tissue sections, sterilized surgical instruments, maintained microscope and cryostat machine, and ensured compliance with CLIA and OSHA guidelines.
Obtained and recorded patient histories, provided patient education, prepared patients for exams and surgery, and assisted physician during a wide range of examinations and procedures.
Independently and accurately coded fee and hospital charges for physicians within Dermatology, Urology, Gastro, Cardiology, and ENT departments.
Data Entry / File Clerk, Best Home Care San Angelo, TX
Temporary Director - Child Care Summer Director, YMCA Big Spring, TX
Teacher, Hillcrest Child Development Center Big Spring, TX
BA, History & Psychology, University of Texas of the Permian Basin - Odessa, TX
AS, Education, Howard College - Big Spring, TX
Certification, Successful Supervisor, World Class Training Solutions/South Texas College
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