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Yyyyyy x. yyyyyy

Seeking Valuable, Growth-Oriented Human Resources Leadership Role


2025 Continental Avenue, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx


Results-focused Human Resources leader specializing in driving operations growth, building dynamic teams, creating strategic training and process enhancements, providing globally based instruction, and cultivating a strong business image eager to offer experience toward maximizing a progressive employer s continued success.


Profile of Qualifications


HR Operations HR Transformations Organizational Change Strategic Analysis / Plans Trends Tracking

Team Building / Training Talent Management Workforce Planning Global Instruction Consulting

Cloud Application Systems HRIS Change Management Operations Restructuring Stakeholder Relations


         Integral leader who offers experience in HR, talent management, global training / development, and change management, along with researching and analyzing industry trends and products to design critical strategies to boost company leveraging.

         Top performer who makes decisions to reflect positively on business efficiency, corporate well-being, and employee satisfaction, along with leading quality staff recruitment to encourage diversity, low turnover, and superior company loyalty.

         Bilingual communicator (Spanish / English) who seamlessly interfaces among global executives, business teams, and peers.


Career Highlights


         Simplified the bi-annual process for annual Workday release for Cushman & Wakefield, including streamlining how the business is updated on new features and system changes and ensuring teams are cross-trained to improve core skillsets.

         Conceptualized, designed, developed, and implemented internationally based training materials to fit different Workday operating models and oversee UAT for AIG, along with building relations with HRT stakeholders to implement plans.

         Spearheaded the development of documentation and support materials for American Express workforce planning techniques and tools, including examining and identifying key trends and gaps using traditional and advanced methods.

         Led production of process of workforce planning reporting and analysis for internal HR and external business customers.

         Partnered with business-facing HR colleagues and Finance and Business Planning resources in the development of an HR data governance and reporting structure to ensure that reengineering actions are tracking against plan, attrition and projected staffing levels are under consideration, and severance utilization is monitored against corporate allocations.

         Increased user efficiency by creating new HR-based templates for Credit Suisse, including conducting end-user testing.

         Coordinated department s new desktop migration, and trained users on functionality of new HRIS systems and software.

         Delivered an authoritative consultancy and advisory service to clients and stakeholders on all levels of core performance.

         Designed and created Depository Trust Clearing Corporation s website in SharePoint to facilitate document sharing, report automations, and department announcements, and additionally led training and development of ERM employees.


Professional Synopsis


Cushman & Wakefield, New York, NY 2017 Present


Workday Operations Lead

         Capitalize on the opportunity to manage outsourced resources supporting processes and application components, as well as directing Workday Security and change request processes for efficient execution while serving as a top escalation point.

         Expertly prioritize resource demand on outsourced resources and manage feature delivery expectations to multiple leads.

         Direct Workday Security Administration Lead to maintain security, as well as manage details-centric outsourced Workday Testing team to ensure new solutions receive review and increase coverage of regression testing scripts in Kainos tool.

         Collectively communicate responsibilities across Workday support resources, including maintaining awareness of internal control responsibilities and operate controls, as well as identifying areas for Workday-specific process improvement.

         Optimize seamless onboarding and offboarding while ensuring the delivery center team is organized and enabled to work.

         Consistently ensure Workday requests are actioned by appropriate parties, including handling Workday business process errors, ServiceNow incidents, Access Request Authorizations (ARAs), and Work Authorization Controls (WACs), as well as promptly adjusting the comprehensive configuration of workflow tools as the required specific business needs evolve.

         Coordinate support processes with GTS Service Operations to ensure smooth end-user support of agents and specialists.

         Liaise among Finance superusers and a global network of HR superusers serving as coaches for respective organizations.



Yyyyyy x. yyyyyy Resume Page Two (xxx-xxx-xxxx


AIG, New York, NY 2014 2017


Training Lead HR Transformation & Organizational Change (2015 Present)

         Directed forward-thinking end user training on HR-related systems and processes, including proactively identifying comprehensive training needs to design, develop, implement, deliver, and maintain appropriate plans and key programs.

         Delivered project-driven training requiring extensive internationally based travel on behalf of AIG to provide instruction, along with coordinating training across all regions and liaising with local teams to organize and secure training resources.

         Conceptualized, developed, and delivered appropriate training strategies to support Transformation initiatives, along with supplementing training materials using User Guides, Quick Reference Guides, and Training Outcomes, as well as creating recorded eLearning classes, delivering classroom and distance learning classes, and maintaining detailed records.

         Collaborated with HRT team to execute training plans; delivered efforts on time and in budget; sustained stakeholder adoption of technologies, processes, and roles; and built relations with HRT leaders, colleagues, and stakeholders.


HR Operations & Transformation PMO Analyst (2014 2015)

         Coordinated efforts with HR Operations and Transformation PMO to facilitate training and testing initiatives, including developing detailed testing-related deliverables (e.g. test scripts, scenarios, cycles) across multifaceted operational systems.

         Developed training materials (e.g. job aides, how-to guides, in-person presentations) and delivered training via onsite classroom and virtual classrooms to locally based HR and shared service center resources to meet and / or exceed goals.


AIG, New York, NY (continued) 2014 Present


HR Operations & Transformation PMO Analyst (continued)

         Led testing-based logistics, including securing participants, reserving space, and ensuring key tests were smoothly executed.

         Monitored test progress by assembling test results and guaranteeing progress is completed per all pre-defined schedules.

         Optimized administrative efficiency by preparing test data and scenarios, as well as testing summaries and presentations.


American Express, New York, NY 2013


Human Resources Analyst Global Business Travel

         Directed HR data governance and reporting for complex, multi-year restructuring within Global Business Travel, including liaising among Staffing and Communications partners to provide HR process support related to restructuring, managing ad hoc information requests, and maintaining HR reengineering while documenting market-level exceptions.


Credit Suisse (via Alex Mann Solutions), New York, NY 2011 2012


Human Resources Analyst Experienced Recruiting

         Strategically steered defined reporting needs within the nine regions under the Americas, including delivering pre-agreed schedule of reports to a given timetable, as well as managing ad-hoc reporting requests in line with agreed service levels.

         Prepared and analyzed data for global governance deck for the recruiting division across all global regions, along with defining and carrying out key analysis on global data to provide trends analysis on information (e.g. recruitment activity).

         Ensured global data integrity focused on recruitment technology use, and handled Americas audits of monthly invoices.

         Interfaced with RBPs to ensure information presented on invoices correctly matched information reflected in eRecruit.


Senior Analyst Risk Depository Trust Clearing Corporation (DTCC), New York, NY 2011

HRIS Analyst Banco Bilbao Vizcaya Argentaria (BBVA), New York, NY 2011

Political Coordinator Transport Workers Union Local 100, New York, NY 2010

HRIS Analyst Morgan Stanley, New York, NY 2009

Recruiting Coordinator Analyst Lehman Brothers, New York, NY 2008


Education, Professional Development & Technical Summary


CompTIA A+ Certification The Career Center, New York, NY

Computer Information Systems Studies Bronx Community College, Bronx, NY

Workday HCM Pro Certification (Projected 12 / 2015) Workday, Inc., New York, NY


Certificates of Completion in: HCM Fundamentals Business Process Fundamentals

Configurable Security Fundamentals Compensation Fundamentals ReportWriter


Oracle Business Intelligence Certification Oracle


Basic Cobol Crystal Reports GLAS Taleo PeopleSoft eRecruit ADP HRB eVerify

Excel VLookup / Pivot Tables Windows 2000 / XP / Vista Adobe Photoshop Types 70+ WPM

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) SharePoint ACT! Bloomberg Lotus Notes


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