Yyyyyy x. yyyyyy

Driven, focused, and knowledgeable Strategic Leader with 20+ years of experience in high-stress environments in addition to a strong background within several technical industries. Experienced in increasing client engagement, designing comprehensive strategies focused on increasing productivity, and making appropriate SaaS product recommendations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Channel Onboarding SaaS Implementation/Support Process Improvement Client Success

Solution Engineering Project Management CRM Integration Sales Enablement

Account Expansion Software Development Testing Product Management Sales Best Practices

• Demonstrated background in providing exceptional client support within a variety of technical environments with experience in cultivating positive client engagement levels

• Experienced in successfully identifying client s technical/operational needs and making appropriate suggestions in addition to driving solutions and coaching executive teams

• Consistently advocate for key clients in addition to providing training related to products, change management, and operational strategies

• Direct day to day operations within a fast-paced real estate environment with a focus on increasing productivity and client satisfaction levels
• Consistently close approximately 12 transactions per year in addition to playing a lead role in building an extensive client database
• Perform detailed market research, identify potential leads within the community, and diffuse escalated operational issues

• Coordinated engagement related operations within the organization which centered on defining client needs and making appropriate product recommendations
• Maintained a significant knowledge of SaaS products, coached both new and existing clients on internal services, and responded to RFP s
• Played a lead role in the management of SFD orders, completed comprehensive sales forecasting, and consistently improved client satisfaction levels

Yyyyyy x. yyyyyy

• Supported key clients within a variety of industries which included providing guidance related to marketing automation
• Managed large-scale marketing technology projects which required developing project timelines, identifying project requirements, and communicating with clients

Eloqua Corporation 2004-2008

• Directed several logistics within a successful SaaS service company which included continuously promoting the channel and identifying corporate goals
• Designed and implemented sales and product training for partners located in North America, EMEA, and APAC
• Achieved 35% of all organizational revenues within 6 months of the channel launch, generated reports for external partners, and coached others on client objectives
• As a Product Evangelist, created innovative demonstrations of the software suite and supported the integration of 6 installations within 4 district CRM platforms
• Recognized as Director of Solution Engineering which included implementing creating streamlined processes and overseeing CRM usage/processes
• Played an instrumental role in the closing the organization s first 7-figure deal

• Coordinated sales and business development tasks for a start-up company which provided an internet chat tool to the the B2B community
• Created a new product category which included supporting the East Coast Solution Delivery Team, creating delivery plans, and supporting client relationships
• Successfully attained a 100% client retention during a time of budget cuts, increased client s viewable website traffic by 50%, and improved client selling by over 300%

• Supported key client accounts throughout several territories which included managing an adjunct services team and supporting 5 lines of business
• Created proposals and operational documentation, implemented new serviced offerings, and attained over $7 million in top line growth within 15 months with a 50% profit margin