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Yyyyyy x. yyyyyy

600 Washington Ave. #D0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and knowledgeable Strategic Leader with 20+ years of experience in high-stress environments in addition to a strong background within several technical industries. Experienced in increasing client engagement, designing comprehensive strategies focused on increasing productivity, and making appropriate SaaS product recommendations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Channel Onboarding SaaS Implementation/Support Process Improvement Client Success

Solution Engineering Project Management CRM Integration Sales Enablement

Account Expansion Software Development Testing Product Management Sales Best Practices


Career Highlights


  • Demonstrated background in providing exceptional client support within a variety of technical environments with experience in cultivating positive client engagement levels


  • Experienced in successfully identifying client s technical/operational needs and making appropriate suggestions in addition to driving solutions and coaching executive teams


  • Consistently advocate for key clients in addition to providing training related to products, change management, and operational strategies


Professional Experience

William Raveis Real Estate, Madison, CT June 2014-Present

Real Estate Agent

  • Direct day to day operations within a fast-paced real estate environment with a focus on increasing productivity and client satisfaction levels
  • Consistently close approximately 12 transactions per year in addition to playing a lead role in building an extensive client database
  • Perform detailed market research, identify potential leads within the community, and diffuse escalated operational issues


Marketo, Inc. June 2012-June 2014

Engagement Manager

  • Coordinated engagement related operations within the organization which centered on defining client needs and making appropriate product recommendations
  • Maintained a significant knowledge of SaaS products, coached both new and existing clients on internal services, and responded to RFP s
  • Played a lead role in the management of SFD orders, completed comprehensive sales forecasting, and consistently improved client satisfaction levels

Yyyyyy x. yyyyyy

600 Washington Ave. #D0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Marketing Automation Consultant 2008-2012

Self Employed

  • Supported key clients within a variety of industries which included providing guidance related to marketing automation
  • Managed large-scale marketing technology projects which required developing project timelines, identifying project requirements, and communicating with clients


Eloqua Corporation 2004-2008

Channel Strategist (2007-2008)

Product Evangelist (2005-2007)

Director, Solution Engineering (2004-2005)

  • Directed several logistics within a successful SaaS service company which included continuously promoting the channel and identifying corporate goals
  • Designed and implemented sales and product training for partners located in North America, EMEA, and APAC
  • Achieved 35% of all organizational revenues within 6 months of the channel launch, generated reports for external partners, and coached others on client objectives
  • As a Product Evangelist, created innovative demonstrations of the software suite and supported the integration of 6 installations within 4 district CRM platforms
  • Recognized as Director of Solution Engineering which included implementing creating streamlined processes and overseeing CRM usage/processes
  • Played an instrumental role in the closing the organization s first 7-figure deal


Newchannel Inc. 2000-2004

Director, eSales Consulting

  • Coordinated sales and business development tasks for a start-up company which provided an internet chat tool to the the B2B community
  • Created a new product category which included supporting the East Coast Solution Delivery Team, creating delivery plans, and supporting client relationships
  • Successfully attained a 100% client retention during a time of budget cuts, increased client s viewable website traffic by 50%, and improved client selling by over 300%


Professional Network Services 1996-2000

Account Manager/Director, Technical Services

  • Supported key client accounts throughout several territories which included managing an adjunct services team and supporting 5 lines of business
  • Created proposals and operational documentation, implemented new serviced offerings, and attained over $7 million in top line growth within 15 months with a 50% profit margin



Bachelor of Science, Computer Science, Northeastern University, Boston, MA

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