- 809 Bluffton St NW Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Operations Management

Qualifications Profile

    Results-driven management professional and army veteran with over 10 years of recent experience in the waste management sector, providing high-performance customer service, waste collection/disposal, transport/logistics management, payroll administration, compliance management, and process efficiency improvement.

-    Proven entrepreneurial mindset as a former business owner who managed and grew a business through astute profitability management, resource/staff performance management, and compliance with quality standards.

    Exceptional leadership with strong people management and interpersonal communication skills that inspire performance excellence and teamwork synergies in achieving shared commitments.

Professional Experience

Republic Services 2008 Present

    Provide strategic direction and leadership for the waste collections operations of a business unit, directing operations supervisors and team leads, dispatchers, drivers and helpers in managing the route system for commercial, roll-off and residential customers, while supervising Call Center Reps & supervisors to ensure customer issues are addressed.

    Maximize productivity and route management systems for 25 commercial, 27 roll-off, and 63 residential routes to meet productivity goals and ensure adherence to operating standards, safety and P&L objectives.

    Manage transfer station operations, supervising the manager & staff, while working with external transport providers.

    Develop and execute tactical and operations plans to operationalize the business unit's strategic plans, optimizing assigned resources to drive profitable operations and business growth.

    Oversee safety and accident prevention programs, initiating actions to prevent accidents and injuries.

    Managed HR support in staff recruitment and development, conducting training courses, coaching, performance management; developing supervisory goals and objectives, and resolving work floor safety issues and claims.

    Build sustainable professional relationships with relevant government, community and environmental groups.

    Responsible for 39 industrial routes, supervising employees performing waste collections, dispatch, and operations-related work, and serving as morning shift supervisor responsible for getting commercial and industrial LOB on route.

    Administered payroll, and managed staff performance, process efficiencies, safety compliance, and operating expenses to ensure cost effectiveness against budgets, while working with clients and drivers to address service issues.

    Investigated accidents, injuries, and property damage claims for appropriate action.

    Responsible for supervising 27 commercial routes, directing staff in providing waste collection services, dispatch, and other operations-related activities, while ensuring compliance with safety regulations and productivity standards.

    Monitored process efficiency and cost effectiveness in daily operations for timely remediation as needed.

    Managed a frontend route, roll-off route, and residential routes while adhering to service quality standards.

    Managed daily routine operations dispatch involving 10 residential routes: 5 front end routes, and 7 roll off routes with a schedule that maximized resources and driver productivity, while ensuring adherence to customer service standards.

    Interacted with industrial clients in addressing waste management concerns, while forecasting monthly roll off hauls

    Served as Acting Operations Manager assisting the GM in addressing daily challenges.

    Oversaw payroll and timekeeping performance, using Kronos to approve payroll.

Military Experience (Honorably Discharged)

U.S. Army National Guard Team Lead / Instructor / Acting First Sergeant 1991 1997

U.S. Army Ÿ Iraq / Saudi Arabia / Kuwait Truck Driver (Iraq War Operations) 1990 1991

U.S. Marine Corps Meteorologist / Military Police 1983 1987

Education & Credentials

B.S. in Business Management (Dean's List), NORTH CENTRAL STATE COLLEGE Mansfield, XXXXXX

Technical Skills

    InfoPro (Advocate), Kronos, MS Office (Word, Excel, & Outlook)

Professional Training & Certifications

    Police Traffic Radar Certificate, Beaufort Tech College (1980)

    Valid Class A Driver s License (Tractor Trailers, Residential Trucks )