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Personable young professional with excellent new business development and customer service skills.
Solid writing and editing skills, including a passion for basketball displayed at Proprinciples.wordpress.com.
Proficient with Windows and Microsoft Office, Project and Publisher.
Familiar with Agile and project planning methodologies.
Sports Business Operations Certificate, New York University, School of Professional Studies; earned May 2015
Bachelor of Science, Business Administration (BSBA), University of San Francisco; earned 2012
Major Coursework: Strategic Management; Marketing/Business Writing; Human Resource Management; Public Speaking; Accounting; Business Law/Analysis; Financial Management; and Organizational Systems.
Activities: Regularly participated in intramural basketball.
2006 Graduate, Franklin High School Elk Grove, CA
Excelled in varsity basketball and track and field (high jump and triple jump).
Product Manager, Customer Contact New York, NY Feb. 2016-Present
Display strong sales skills while building and growing relationships with leaders of dental practices.
Educated dentists about an application that helps patients and their practice simultaneously.
Guest Services Supervisor, United States Tennis Association (USTA) Flushing, NY Aug. 2015-Sept. 2015
Chosen to lead a team of up to 15 staff members responsible for providing exceptional service to fans during the United States Open Tennis Championship.
Managed multiple entry and exit points for guests attending tennis matches at Arthur Ashe Stadium.
Educated fans to the direction of their seat location, as well as other facilities in the stadium complex.
Exercised sound judgment and excellent communication skills to resolve problems pertaining to crowd control in real time and to ensure the safety of fans.
Achieved a successful event with no major incidents occurring.
Account Manager, Zimcode, Inc. Redwood City, CA May 2013-Feb. 2015
Built and maintained positive communications with the parents of children planning to travel for youth sports tournaments, including helping to book hotel reservations and other travel needs.
Collaborated with team members to help create the navigation tree and content for the website.
Trained up to 10 team members via webinar on how to successfully retain clientele and resolve problems.
Created a step-by-step troubleshooting guide that was adopted company wide for its usefulness in helping team members provide exceptional service to customers.
Worked with sales team to respond to Request for Proposals (RFPs) in order to generate new business.
Operations Coordinator, Smile Again Now, Andrea Joy Smith, DDS Sacramento, CA May 2011-May 2013
Showcased a proven ability to communicate effectively with patients and co-workers in a high-volume dental office, supporting multiple dental hygienists as well as the dentist.
Played an integral role helping to coordinate the grand opening event of the dentistry, including signage; advertising and promotional materials; and communications with vendors.
Scheduled appointments for patients; verified their insurance and processed payments.
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