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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Administrative Professional with 10+ years of experience in high-stress environments along with a strong background within a variety of industries. Experienced in overseeing daily administrative operations, providing stellar customer service to both internal and external clients, streamlining business processes, and providing superior medical support to patients of all ages. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with patients, co-workers, and members of management.
Key Competencies
Administrative Support Customer Service Medical Record Management Strategy Development |
CPR/First-Aid Certified Dementia/Alzheimer s Complex Problem Solving Team Leadership |
Process Improvement Patient-Focused Care Staff Management Productivity/Quality
|
Professional Experience
Akron General Hospital, Akron, OH September 2011-Present
Unit Clerk/Secretary
- Directly manage a variety of administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency
- Utilize superior communication and interpersonal abilities in order to greet incoming patients in addition to addressing customer inquiries via email and/or phone
- Transcribe Physician orders and ensured appropriate forms were completed correctly, maintain patient medical records, adhered to HIPAA regulations, and create in-depth reports
- Play a lead role in setting daily administrative priorities, ensure emergency/STAT orders are separated from regular work flow, and assist in new hire onboarding as needed
- Maintain a keen knowledge of emergency procedures, fire drills, evacuation procedures and both internal and external disaster plans/best practices
Akron General Hospital, Akron, OH January 2011-February 2014
State Tested Nursing Assistant
- Coordinated several daily medical and administrative operations which included monitoring patient vital signs, monitoring for medical status changes, and maintaining patient medical records
- Collected and labeled patient specimens prior to testing, followed patient care plans, and tested blood glucose levels for patients
- Led both pre-operative and post-operative care for patients of all ages, assisted with patient hygiene needs as needed, and created patient reports
- Handled post-mortem care and transportation logistics which required a superior level of professionalism in addition to completing various procedures on patients
Education & Certifications
Some College Coursework, Medical Terminology, Akron University, Akron, OH
Home Health Aide Certification #0000 xxxxxx xxxx , xxxx , xxxxx 0000011
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include significant experience in progressive administrative roles with a concentration on nursing and administrative roles within the medical industry in addition to a keen ability to provide patients with high-levels of medical support. In addition, I have a strong background in leading cross-functional teams, transcribing Physician orders, and creating in-depth reports.
To complement my professional experience, I also possess an impressive ability to foster positive rapport with others in addition to a Home Health Aide Certification.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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